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My system works fine on my iPhone but when I try to access it via the app on my wife’s iPhone, the system doesn’t exist. 

 It’s the same problem regardless of whether I sign in on my own account or my wife’s account. It asks me to update my network settings or setup a new system. The former fails and I don’t want to risk the latter in case it ruins my existing system, fixed by Sonos expert earlier today.

This has never been a problem until now as we’ve both been able to access the same Sonos system independently from our iPhones by signing into our individual accounts.

This has since been resolved by Sonos expert.  Case closed.

Hi ​@Dandog, 

I’m glad to hear that you were able to resolve this issue.

Also, if you’re able to reply with what you troubleshooting steps you performed to get the second iPhone to see your system, then that would help other community users in the future who run into this issue.

If you run into any further issues, please feel free to reach back out on the community or through our support team.

Hi Jamie,

My praise for the Sonos expert resolving this may have been only partly true!  The other question which I also reported as resolved today was definitely resolved by Sonos (not sure if I’m allowed to name him?) and that was about the mess I made in adding Alexa and Amazon Music.

I didn’t spot the “other iPhone problem” until after the main issue was fixed so I raised this question.  

The next day I launched Sonos on the problem iPhone and hey presto all was back to normal again.
I guess the solution was as simple as rebooting Sonos on the second phone, which should have occurred to me at the time!

Apologies for implying that there was more science to it.

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