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App finds system but then wont do anything!

  • December 18, 2024
  • 1 reply
  • 80 views

Is anyone else experiencing a recent unresponsive app issue. 
Both myself and a friend have the same problem. Sonos app not responding, finds system but won’t play music, if it does it won’t turn it off or change volume. Both happened towards end of last week. 

 

I’ve tried uninstalling and going again but nothing. 
nothing in my setup has changed. 

Best answer by Airgetlam

Most often, delays are caused by network issues, between your controller and router, or the router and the speakers. I’d certainly check the wifi interference FAQ, as well as performing a Sonos network refresh, by unplugging your Sonos devices from power (or powering them off, if battery connected), and rebooting your router. Once the router has recovered, power back on your Sonos devices. This will give them both a fresh IP address, as well as a refresh of the Sonos OS. Finally, check your system for updates, in case there are any that need to be applied. 

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1 reply

Airgetlam
  • Answer
  • December 18, 2024

Most often, delays are caused by network issues, between your controller and router, or the router and the speakers. I’d certainly check the wifi interference FAQ, as well as performing a Sonos network refresh, by unplugging your Sonos devices from power (or powering them off, if battery connected), and rebooting your router. Once the router has recovered, power back on your Sonos devices. This will give them both a fresh IP address, as well as a refresh of the Sonos OS. Finally, check your system for updates, in case there are any that need to be applied.