Spotify connect problem - Can't play music from Spotify to Sonos or Spotify songs from Sonos app directly

I noticed this problem for about 4 days ago. It's disturbing that other music services connect without any problems - Only Spotify (which I have all my music and playlist, as the majority of people) doesnt connect. 

I have also tried everything. 

How can it go so bad from one day to another?! And how cant this be fixed asap when a bunch of people have this problem and when Spotify also is one of the biggest main sources of music?! 

Important to say: I dont use Airplay but I have this problem anyways.

I’ve the same issue and Sonos support knows about this issue but there is no ETA when or if this will be fixed. 
In my case I think of buying something else

...... For how long have you had the issue?

Almost 2 weeks now

Same here.

Got the same info last Friday, 22/11/24, from Sonos support after 40 minutes with them.

My Spotify stopped working nearly two weeks ago.

Same response—no idea when they’ll fix it.

Yesterday, I changed my ISP and now have faster internet.

For some reason, it works perfectly now.

No updates were made to the Sonos version; the only difference is the new ISP.

Also contacted Sonos about this and got the same anwer: Working on it. No estimate on when it can be sorted. Im contacting Spotify to see if they are interested in their services running on Sonos systems and willing to put some pressure on Sonos.

Since switching ISP helped I wonder if this could be an issue on Spotifys side? Regions etc?

I have no idea what could have caused this. I switched from a temporary 10 Mbps connection to 300 Mbps.

It might have been the internet speed that was limited to 10 Mbps the last 2 weeks.

Cause I tried all steps as reinstall, restart  

I’m located in Sweden.

I have talked to Sonos support and they said this is a problem for users in the Sweden area. 

They dont have a ETA, but the problem have been around for 2 weeks. They also said that the problem should be out of the way in probably one week which I´m doubting.. We will see! 

Don´t think it´s a ISP problem - Other services work fine, it´s only Spotify connect that doesn´t work. 

Did other services work for you before the ISP change? 

Today I have this answer from Sonos support Level 2 - See below: 

Hello,

Thank you for contacting Sonos.

My name is -----, and I’m a member of the escalation team at Sonos Support. I’m reaching out regarding your escalated case with case number -------.

I’m sorry to hear that you’re experiencing issues with Spotify playback on Sonos. I understand how frustrating this can be, especially when you’re eager to enjoy your music. It appears that currently, only Tele2 customers in Sweden are facing difficulties connecting Spotify to the Sonos system. So far, we have not identified any issues on our end, but we are continuing to investigate to determine the cause and find a solution.

We appreciate your patience and are doing our best to resolve the issue as quickly as possible.

Does everyone else that have this problem the same internet provider? 

Hi Koppe!

I had Tele2.

This issue started two weeks before switching to Telia. All other services worked fine, but Spotify was the main problem.

While waiting for a response, I played Spotify on my TV through my Playbar.

I just want to confirm others’ information here. I’m helping an acquaintance with the same problem. After reading this thread, I asked if they have Tele2 as ISP, which they do. Why is this issue occurring? Is this a Sonos firmware issue or is it Tele2’s network that has changed configuration?

I have talked to Tele2 and they said that to play “Radio and Music” via wifi, the unit needs to be connected to 2ghz and not 5ghz. 

This you can see via your IP adress on the web. Mine is automaticlly connecting to 2ghz and not 5ghz, and it´s just a problem for Spotify and not other music services which according to Tele2 was wierd. If it was a problem with connection to either 2ghz or 5ghz, none of the music services would work. 

I don’t understand whether the devices are connected to the 2.4 or 5 GHz radio bands would affect their ability to use Spotify Connect? This does not make any sense.

What do you mean with This you can see via your IP address on the web? Are you talking about IPv4 vs IPv6 here?

This you need to talk to Tele2 or someone else that has the acknowledge about this. The Tele2 Support told med this. 

You can log in to your wifi admin center - Most often written on the router with webadress, log in and so on. 

I have recieved this answer from Tele2: 

The service you purchase from us at Tele2 is a fiber signal.

I don’t quite understand what Sonos is referring to at all. There’s no difference between purchasing this service from Telenor, Telia, Bredband2, or Tele2. We all provide the exact same thing: a fiber signal. The claim that there’s a specific issue with Tele2 as a provider is highly doubtful, as we all sell the exact same service without any differences.

I will have to refer you back to Sonos if you wish to pursue this further. If your broadband generally works well but specifically doesn’t work with a particular service from a specific company, you’ll need to address this issue with that company.

I have the same issue and have Tele2 as ISP for fiber.

When I switch to tele2 4G and disconnect fiber Spotify starts working perfectley so glad I found this thread before throwing out my speakers.i 😬

Great to hear! 

This I need to try also - Could you please describe how to switch to 4g and disconnect fiber?

Would be much appreciated! You can write it on swedish if you prefer it.

Hi Koppe!

I got a 4g portable router as a backup connection with my subscriprion so you need to have one of those to try this.

Not sure if you can do something similar by sharing a hot spot through the phone somehow. 

The answer you received from Tele2 is incorrect. You do not just purchase a “fiber signal”. There is differences between operators. Is the difference notable for regular users? No, its not.

For example the peering can differ a lot between different operators. I do not know where the issue is. If it is on Sonos side or Tele2’s. But it does not matter cause it is very clear that this issue is only present when you have Tele2 as a operator so the solution as of now is quite simple. Just change operator.

I don’t know exactly how spotify connect and sonos works/interacts. I guess that sonos has implemented support for spotify connect in their software so when you want to play a song from spotify on your speakers it is not streaming it from your device but the speakers themselves connect to spotifys servers. For some reason that is not working. Maybe Tele2 is blocking DNS queries for Sonos for some reason, I don’t know.

Having the same problem since a month or two - ISP Tele2 - and I have contacted Sonos three times now. Got this from Sonos yesterday:

Hello,Thank you for contacting Sonos.My name is XXXX, I am a member of the escalation team at Sonos support and I am contacting you regarding your escalated case with case number XXXXX.Sorry to hear you're having trouble playing Spotify through Sonos. I understand how frustrating this can be, especially when you want to enjoy your music.At the moment, it seems that only Tele2 customers in Sweden have difficulty connecting Spotify to their Sonos system.We have investigated this thoroughly and have not found any issues with us. The problem seems to lie with Spotify and Tele2. Rest assured that we have already informed our partner, Spotify, and they are actively investigating to resolve the issue as quickly as possible.As a temporary solution, try using your Sonos Five Line-In connection and then group the rest of your speakers with the Sonos Five to play the same content.We appreciate your patience and understanding while this is processed.

I experience the same issue. Located in the Netherlands, ISP is Odido, and I use an edgerouter and unify accesspoints.

So the tele2 thing is bs I’m affraid.