I know there a many complaints about the inadequacies of the new app. Everyday I discover a new nuance that makes my experience frustrating. Is there a place where Sonos is actually taking customer feedback or willingness to talk through our UX? It seems just nuts that for a system that is fully dependent on an app so little thought has gone into its “updates” on the consumer end. For instance today’s latest update defaulted my services to 5 of my least used services. I could only access my most used services by deleting some other services. I can no longer sort the services by preference , only “primary”. This sucks for the music enthusiast.
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It sounds like you ‘may’ have something wrong locally, I see far more than 5 services in the App (maybe you need to scroll left - see iPhone animation attached) - Also see iPad screenshot shown in landscape mode. App seems to be okay on iPhone, iPad and Android controllers.
Are you possibly running out of space on your mobile controller device perhaps? If you cannot resolve thd matter, maybe try a reset of the App in the user account settings area (account preferences) and if still no joy after that, then it maybe best to reproduce the issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.
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