My wife and I would like to use the same sonos system and the same user account on our mobile phones
I succeed in setting the system with Sonos app on my mobile and my account (iphone) but when my wife uses sonos app on her mobile with the same account, there is nothing. She can’t see the system, or find the products for example.
do you what we have to do ?
thanks for your help
Regards
Best answer by John B
Hi. Your wife needs to uninstall the Sonos app on her phone. Then install it again, choosing to connect to an existing system. To be able to access settings, your wife will need to enter the email address and password for the system (same as yours).
It sounds like you might be trying that anyway, but it really should work.
Edit: you must make sure that everything is on the same network, indeed subnet.
On her phone, within Sonos app, go to Account > App Preferences > Reset App
Then re-open app and select Join Existing System when prompted.
Hi. Your wife needs to uninstall the Sonos app on her phone. Then install it again, choosing to connect to an existing system. To be able to access settings, your wife will need to enter the email address and password for the system (same as yours).
It sounds like you might be trying that anyway, but it really should work.
Edit: you must make sure that everything is on the same network, indeed subnet.
I would like to follow up on the issue above. I have the same setup as Sndd. I used the instructions above and generaly is working but I have to connect to Sonos from my phone first and than my wife`s phone. If she is connecting first then can't see any services. So the problem is when I am out of home.
Is there some solution of this behaviour? Thanks a lot for any suggestion.
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