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amazon stopped working

  • December 24, 2024
  • 3 replies
  • 67 views

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Amazon stopped working, rebooted etc. does anyone know if there is an issue?

thanks

Best answer by Jamie A

Hi ​@Ian w. & ​@Highlandyeti

There was an outage report for Amazon Music on the 24th, which would be the pop-up that ​@MoPac received, but this has since been resolved.

It looks like the outage didn’t last very long, likely why MoPac saw the message but was still able to use the service. If it’s still not working for you two, I’d recommend rebooting your Sonos system and network by powering them off for one to two minutes.

I hope this information helps!

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3 replies

  • Contributor II
  • December 24, 2024

Not working for me either on any Sonos devices. 


MoPac
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  • Headliner II
  • December 24, 2024

Just got the Pop Up warning about Amazon.  Still works here in my area.


Jamie A
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  • Sonos Staff
  • Answer
  • December 30, 2024

Hi ​@Ian w. & ​@Highlandyeti

There was an outage report for Amazon Music on the 24th, which would be the pop-up that ​@MoPac received, but this has since been resolved.

It looks like the outage didn’t last very long, likely why MoPac saw the message but was still able to use the service. If it’s still not working for you two, I’d recommend rebooting your Sonos system and network by powering them off for one to two minutes.

I hope this information helps!