Controllers and Music services

I have searched in other topics, but i have not found any answer or fix for this problem.Suddenly during a song it can stop for a couple of seconds and then continue again. This is very frustrating. What i have tried so far is. Changing router, channels on the router. Connecting through wifi and also with ethernet. All kinds of resets. I have tried using Spotify connect and also the Sonos app. I’ve tried from different devices too to connect.I also have a Play 1. No problem whatsoever with that one.I have tried other streaming services (Youtube music & Apple music) and with them there’s no issue at all.I’ve had this problem for more than a year.I just submit a diagnosic: 1540223134

Bonjour,depuis quelques jours il est impossible de lire beaucoup de pistes Amazon music HD avec mon Sonos connect.Une message s’affiche: “impossible de lire - Le morceau n’est pas correctement encodé”Je ne comprends pas tout marchait parfaitement il y a quelques jours.Est-ce un problème depuis une mise à jour?Merci pour votre aide.

Cannot set up a new account using Samsun phone. App replies “email already in use “. Created a new email account but the same reply from the app. Obviously something wrong with the app. Any suggestions on what to do?

I had Spotify working on my brand new Sonos system for a week until this past week when I added Soundcloud music service to my Sonos. I then tried to use Spotify and now keep getting an error message saying “the connection to Spotify was lost”. It is absolutely frustrating as all my other music services work. PLEASE HELP

I just recently purchased the Sonos Port to connect my turntable to my Sonos system, however, since connecting last Saturday, Sonos will no longer play anything from my Spotify account, and indicates “the connection was lost”. This could be unrelated to the Port, as i have since disconnected the Port, but not sure, and I do have an excellent wifi connection.My system will play other streaming ie. radio stations, but not with Spotify. My Spotify account will play on my computer or phone.I have tried a number of the suggestions noted re. Spotify, but no avail. Any suggestion would be welcome.Thank you.

Hello everyone, my colleague was struggling to reconnect her speaker to the desktop apps (we tried S1 and S2), and I only succeeded in reconnecting when I plugged it into the computer (an HP w/ Windows 10 OS) via ethernet cable. However, now the app won’t play any of the music we select for it. Normally she uses Pandora. The chat bot was unable to identify the issue. Has anyone experienced a similar problem? I suspect the age of the speaker has something to do with the problem. Thanks!

For the past week, for some portion of the day, my Spotify stops working and I get “unable to play, connection to Spotify lost.”  Some random time later in the day (or the next morning), it works again until it doesn’t.  We’ve also experienced Spotify skipping songs randomly. Never happened previously.Issue is when using the sonos app.  I can get Spotify to play to a single speaker using the Spotify app.  Other services are working fine, so it makes me think it’s not a connectivity issue. Litany of products. Diagnostic number 2039938.

Deari have the old generation 5 and 1 and i may not update the app otherwise it won’t fonction anymore. But now i cannot access my apple music account anymore because i NEED to update my sonos app to be able to that. So at this point, i can’t listen to my music on my system! Quid??? thanks nico

I updated my Mac to Big Sur and Sonos S1 Controller no longer recognises the path to my iTunes library, gives message “//iMac-Main-4596/Music in no longer available.”  I checked the firewall settings (Sonos is permitted), unchecked “Share Files” in privacy settings, nothing produces the result.  The name of Mac is correct, as stated in File Sharing settings, the only difference is that it is iMac Main 4596.local, however when I tried this in my mobile app (on iPhone) it relied that the computer does not allow access.  I could not find library setting in the S1 Controller.  As a result no changes made to my iTunes library are synchronised to my Sonos Library.  Any suggestions?

I tried to move my Sonos1 about 15 feet into my garage. It lost connection, became unrecognizable. I had to add it back as a new device. I finally got it connected and recognized by my WiFi, my tablets and cell phones. I then re-added my favorite music apps and got it to recognize my remote iTunes library located on my laptopI am using the original S1 App - I have NOT upgraded to S2Two items remain:I rarely used it, but Radio TuneIn used to be a default part of my music options. It is no longer available. I can download the app and add it, but is there a way to add it without the App — as was the case before this afternoon’s kerfuffle?I am fairly certain that I lost the sound enhancement—recognition of the sound quality of the room the speaker is in. How can I ‘force’ a new sound check of the room? Thanks,Tracy  

This started about an hour ago.  Spotify plays fine on my computer, or my phone, but will not connect to the Sonos system.  There have been zero changes to my network and given that other services (Amazon, Pandora) work perfectly fine this has to be between Spotify and Sonos.  If this is a global outage of some kind please let me know so I can stop trying to get it to work. Diagnostic:  Your confirmation number is: 1773492571.

Hello!I have a home theater setup with 2 One SL’s and 1 Sonos Arc.  The system is then setup to a SOny Bravia X900F, with 1 ARC Port. My question has nothing to do with ATMOS… When I play a 4K UHD Disc that supports Dolby Digital Plus, the Sonos app says its playing in Dolby Digital 5.1 instead of Dolby Digital Plus 5.1.My UHD Player Supports DD+, the Disc contains a DD+ Track, the TV supports DD+ passthrough over ARC (only).This same issue is with Netflix and Amazon Prime, when I play content where they provide a DD+ Track - Sonos says I’m only playing in DD 5.1 My TV, UHD Player, and Sonos system is all up-to-date.  I’m using the HDMI cabled provided by the Sonos Arc for Audio and I’m using an over priced 18gbs HDMI cable for video from my UHD player. So why do I never see DD+?EDIT:  Please keep in mind, both the TV and UHD player are configured to output DD+  

I’ve been using the Sonos/Spotify service for years with no issues and recently, seemingly over night and for no reason I am unable to play Spotify through my Sonos system. Occasionally I am able to play 5 seconds but then ‘connection to Spotify lost’ notification pops up, extremely frustrating. I have read all the related articles, reset everything but have been unable to resolve the issue. Can anyone help?!? 

I was having the problem of Sonos stopping to play from my music library on my Android phone when the phone screen locked.  It always happened at exactly the same time intervals.  As soon as I would wake the phone, the music started again through the Sonos speaker, and it looked like the app had been playing the music all along.After reading this string of someone with the same problem at https://en.community.sonos.com/troubleshooting-228999/sonos-stops-playing-from-android-library-never-was-the-case-before-6829163 and someone else on another string suggesting it was Wi-Fi related, I remembered that my android phone has different settings for power management for Wi-Fi.Here’s the fix in my phone settings that worked for me:Settings / Wi-Fi settings/ Advanced.  Scroll down to View More. Changed Keep Wi-Fi on During Sleep from “While Charging” to “Always”. Thought I would share in case this could work for others as well.

HiI subscribed to this, free trial at the moment but I still have ads and cannot skip tracks.Have I missed something?The S2 app shows Sonos Radio HD stations so it’s definitely enabledTo clarify, my S2 app is fully up to date and I have done a reboot of all speakers. Seems to be the same. Still have ads and can’t skip tracks but it does say ‘Sonos Radio HD’ on the station itself. Cheers 

I’m use NAS to Play music in sonos,Before update Ver 13.1 is All can Play,After update All File name NOT English alphabet Can’t Play,Just Display ????????.mp3 ,is some change in Ver 13.1?Can FIX ?

I’ve got Apple music as a service. Some of my tracks are randomly greyed out now in playlists. They are fully available in Apple Music and play fine in iTunes from the same playlist. I do NOT have any parental crap turned on inside the Sonos app. I’ve dropped and re-added the Apple Music service in Sonos.Still greyed out tracks. My brother has a similar system and is noticing the same crap.Any solution?

Sonos Play 1 not connecting on either Sonos app.it is on the network and via Alexa app can play no problem. Why can Alexa work it yet Sonos says not found after it identifies the speaker and serial number??!connected with Ethernet cable but had to unplug to move so back to square 1.In set up unable to join Sonos messagetried older app just the same.def connected to Wi-fi network excellent signal tried off and oning everything.During set up identifies play one and serial number but then all else fails.during set up no Sonos Wi-fi ifs generated.used to work fine on the S 2 app now very frustrating and turning me off buying any more sonos products quite frankly as wasting hours trying to set this up again.  

As Sonos don’t seem to want to, lets try and consolidate the TuneIn UK problem into one master thread.What we know: starting last Thursday, TuneIn in the UK started blocking all foreign radio stations. They did this because of a lawsuit they lost in November 2019.Some have also claimed that Sonos Radio is also affected.The known work-arounds are:Add the direct streaming url of the station to the Sonos system (only available to PC and Mac users detailed here Try a different radio station aggregator (eg radio.com) 

Hi, we've noticed over this past few weeks that during bbc radio broadcasting on our Sonos system the stream periodically repeats 30-60 seconds of output, any ideas what could be causing this?

We’d like to discuss some of the issues you may encounter whilst trying to update your Sonos system. When you are attempting to update your system without success, there may be an error message that shows onscreen. In this article, we’ll tell you some Quick Tips to get around these problems, as well what to do if you encounter an error message. Please feel free to contact one of our support technicians if you need any assistance throughout. Or you can ask the community for help.  ​​​Quick Tips The steps below are common fixes for a variety of Sonos update errors. Try going through these steps first before looking for your specific error in the next section. Retry the update Try starting the update again from the Sonos app.If you control Sonos with more than one device, you can also retry the update using a different Sonos app. Reboot your router Unplug your router from power, wait 10 seconds, then plug it back in. When your network is back online, try updating Sonos one more time. Rebo

Up until now I have been able to use my Synology NAS music folder as my Sonos Library. However, I have just upgraded my NAS set up to a model DS220+ and am now, so far, unable to get my Sonos to establish a connection and am getting the dreaded “Unable to add the music share ……. to your music library (900)”.Any suggestions please ?The new NAS uses the btrfs storage system. Could this be my problem ? 

I have five Sonos speakers and everything worked beautifully until about a month or so ago.  Anytime I want to play any of the music on my iMac hard drive I will get a message that either “music is not encoded properly”, access to music is denied, or if I am able to get something to play it now skips like crazy and is not listenable.  I spent two hours with Sonos tech support rebooting routers, computers, and reconfiguring settings only to get to the point where they will look into it and e-mail me if they come up with a solution.  I reloaded the app and re-indexed the music library and that didn’t fix anything.  BTW, when I play the music from the JRiver software on my computer it has no problems.  Also, when I play music from SiriusXM or Pandora through Sonos there are no problems.I have over 300GB of music on my computer and would love to have the flexibility to play it wherever I want in my house.  Sonos gave me that flexibility until recently.  I really hope this can be resolved a

Playlist from Pandora being denied. Plays on my phone but not through Sonos. 

I used to have Pandora playing different stations in different rooms of my house for years., but I started getting the “someone else is listening to you account” recently. I have a family account. I am not trying to stream from different locations or with different interfaces (phone, computer, sonos) with the same user. I am only using Sonos. I emailed Pandora about this and their response was that it was a bug and that they have since fixed it. Only one stream is allowed. Grouped speakers can play the same stream, but you cannot play different streams in different rooms. This is highly disappointing and annoying to me. Do other services allow Sonos to play different streams in different rooms?