Components and Architectural

I have a WD My Cloud. It works great. I deleted my itunes from it and added it again. Now all my Sonos Playlists say "can't connect to my cloud."

I have a Sonos Symfonisk, AirPlay2 compatible speaker in my Kitchen (and other Sonos speakers in other rooms)The room is called “Kitchen”In the Apple Home app, the Kitchen speaker is also in a room named “Kitchen”I play music to the speaker sometimes through the Sonos app, sometimes from AirPlay from an apple device (iOS 14.2)I notice that the speaker name keeps changing from “Kitchen” to “Kitchen Speaker” after a day or soI don’t want it called “Kitchen Speaker”, I just want it called “Kitchen” so that the Airplay2 controls show it as a speaker with name “Kitchen”. The name “Kitchen Speaker” is too long and doesn’t look good in the AirPlay2 controls.Why does the name keep changing?Is it because the device has the same name as the room? 

I have multiple speakers. In an attempt to reduce “bouncing” I invested in a Boost which I have connected to a TP Deco mesh main unit from the router etcin other rooms I have a Deco slave unit.Should I be connecting my other speakers to the Deco via cable or not?The bouncing does not seem so bad but now music occasionally drops.  Any advice or an idiots guide of what I should be doing would be much appreciated.   

Hi,For 6 months now one of my Sonos One speakers has been rebooting itself during playback. Playback stops, the white LED pulsates on and off, and the music playback does *not* resume.I use either Spotify Connect or via AirPlay from my iPhone. I have three Sonos One speaker and a Playbase/Sub combo, and this specific Sonos One is the only speaker that reboots itself.  In my opinion, the volume level seems to be a factor, although this is an observation rather than a scientific measurement.My apartment is a single floor, open plan layout, and my AmpliFi Router HD base station is located close to the centre of the apartment, meaning that no device is more than 6-7 metres (20-23 feet) away (as measured straight line, ignoring any walls). My AmpliFi reports the following information about this Sonos Speaker:  Signal: 83%, Rx Bitrate: 48.00 Mbps, Tx Bitrate: 24.00 Mbps.This morning it happened again, and within 5 minutes I submitted a diagnostic, which has reference number 647034020.  The r

Since last update, play all button is not available anymore in artist radios and top tracks. I have to play music by music. This is using Tidal inside Sonos apps.  Anyone know how to get the button back? Tks. 

I”m a network technician.   I have 16 sonos speakers, some wired, some wireless, some paired, some singles.  Just added, Part of this collection is a playbar, sub, two Play 1’s .   Network is 4 point mesh system, three remote wifi are ethernet backhauled.  No speakers are more the 20 feet from a wifi point, or are wired direct into a ethernet switch.  Gigabit internet connection, but I play 90% of my music from my 8 bay Synology NAS.I am having a TERRIBLE time with this system now.  Songs skip frequently before completing.  It is maddening.  Rarely is a full song played.Also, possibly related, possibly not, when I group all of the speakers together to play ‘whole house’  it can take 5 min before some of the speaker come on.  Sometimes if I move the collective volume slider up or down, the remaining will pop on.Diagnostics:  Your confirmation number is: 2099408113 Many thanks,StephenCary, NC  

Hi,  We got 4 sonos player 1 speakers in the flat. Since December 2019 when using sonos the songs skip to the next song before finishing (this occours with Spotify, YouTube Music and Sound cloud through the sonos app). E.g. We can't search and play a spesific song without the song skip before being played through. If we liste to a channel or radio through sonos it normally works fine so it has something to do with the app and not interference. We also tried to play sonos directly from Spotify to the speakers without the app and it seem to work fine. In other words it is the app and not the wifi that is the problem.  I have Sony phone that I use and my girlfriend has an Iphone. We have used the same phones for a year now and the problem started in December.  We are also having trouble with getting all 4 speakers to play at the same time. Strangely, the speaker next to the wifi is the one with the most trouble and the one furter aways normally got connection. We have tried to re-install

Sonos thinks I upgraded to Sonos 2, but I didn't. Now it won't recognize my older speakers. I deleted my Sonos 1 apps, and re-loaded them. The icons clearly say Sonos 1, but the app still claims that my Play 1 and my Sonos Connect Amp are incompatible. How do I fix this?

I just joined the Sonos community and set up a pair of One SLs in my living room and linked them as a stereo pair (Will connect to Arc and Sub for surround sound once they arrive). I purchased the Amp (connected to turntable and bookshelf Paradigm speakers) so I could stream my vinyl from the basement up to the living room. I started spinning a record and attempted to have it play on the SLs but no audio came out. When I unlinked the SLs as a stereo pair, the audio worked and came out of both SLs equally. Is there a reason the amp the won’t stream to a stereo pair of speakers? This would be disappointing as I would want to keep the SLs as a stereo pair for the surround sound, but also want to listen to vinyl. Don’t want to have to unpair every time!

I see this was asked a year ago and closed. Re-asking, because indeed the Sony KDL-46V2500 will not connect to beam via hdmi/optical adapter. Any workarounds?

Sonos Play:1 had a solid orange led this morning, unplugged, plugged back in and only a solid dim white light immediately and doesn't appear to be booting up and not able to see in the android controller? Diagnostic submitted 207883978

Play 5 gen 1, Play One gen 1 and Sonos One gen 2 PC Windows 10 is searching for Sonos system. This could be following updating today. I’ve uninstalled the program on the PC and downloaded it again. I’ve pressed the volume and play button on the Play One, been told the PC is connected to my system but it still can’t find the system, it is searching.Having rebooted the router yet again my Samsung phone kept losing the system but seems to have settled.Play 5 “got lost” but is now on the system, having had to use a LAN cable.Over three weeks ago we had a new Sky Q router and this didn’t affect things. The PC is connected via LAN to the router. There is also a wifi signal from the new Sky Q! TV box and a booster but this PC is “hardwired” .I’ve turned everything off and then on again ie reboot PC, phone and router.Clicking on “System Support” gives gobbledygook.I usually use the PC so this is just so frustrating!! Can anyone help please as I’ve been so pleased with my Sonos but this is caus

Hello, I bought a Sonos Beam 2 months ago. The setup via WiFi went perfectly. Unfortunately, since this week my Beam cannot be found on the Sonos app and I’m not able to reconnect it.I’ve tried different solutions:reboot routerreset beama wired setup and change to a wireless connection...Nothing worked. My sonos app cannot find the Beam anymore. I’ve run a diagnostic report and this is my number 1611453691. I also notice that the WIFI setup option is greyed out in the app. Please help.

I have a Playbar and 2 x Sonos 1 set up .  The setup works perfectly for everything apart from music streaming, when it continually cuts out.I have fibre to the home and have a physical cable from the router, which goes into a switch and is hardwired into the playbar.Despite this being hardwired, every few minutes (sometimes seconds) the track I am playing via Spotify cuts out then comes back on again.I have submitted a diagnostic (922714838)Can someone please help me, as it is driving me insane?  :( 

Most of my devices (6 of 8) are gone from my system and l can't get them back.

Soundbar white light not working but I have sound. Have reset but still no light? Any ideas?

I have a Sonos Amp + 4 x Monitor Audio C165 In-Ceiling Speakers. 2 speakers in one room and 2 in another.is it possible to split the rooms so I can have 1 room play music and the other off. I only seem to be able to control them both together as they are grouped under the one room.

Hejsajeg kører med S1app og pludselig er alle mine højtaler forsvundet.jeg har prøvet alle jeres fejlfindingsmetoder og har nu fået ca det halve af produkterne tilbage på min app. Men resten vil bare ikke - mangler pt. 1 stk soundbar, 2 stk symphoni, 1 stk play 5, 2 stk play 1, 1 stk subdet er som om at jeg kan finde enhederne men det falder af igen under konfiguration app styres via iPad/iPhone iOS 14.2 og alt er opdateret.

Anyone else noticed and very annoyed by the missing buttons in v12.2.2 (at least on iOS & Android)? If I search within my services and load an album/playlist that way, I can still play/shuffle play. But those two CORE FUNCTIONS have gone missing when playlists/albums are selected from Recently Played. Which renders ‘Recently Played’ essentially useless.

I’ve noticed an issue with Sonos seemingly unable to actually switch between multiple Apple Music accounts. My wife and I each have an Apple Music account, each linked to our home Sonos system. I first noticed that Apple Music through the Sonos app only shows my wife’s playlists (Apple Music —> My Music —> Playlists). This happens regardless of which account is selected on the first Apple Music screen. It does not change when I restart the app or my iOS device, or when I cycle through Apple Music accounts. It’s also showing in the other Apple Music menus like “For You” and “New.”  In short, although the screen shows that the Apple Music account has been switched, and there’s a momentary screen refresh like it’s loading, the content displayed does not change.

Hi,I have a SONOS Connect:Amp in my house.  The Connect is running into a 4 channel Monoprice controller which is sending music to 4 different areas of the house; all hardwired in.Everything was working great, until I recently added a SONOS wireless amp to the system.  Most of the the time, the music plays great….but occasionally the audio running to all of the speakers cuts out.  When this happens, I can still hear the SUB playing the music.  This generally lasts for about 10 seconds.  If I happen to pause the music when this happens, the problem is solved as soon as I hit play again.  Otherwise, I just wait until the connection resumes and the music picks back up.I have no idea what’s causing this, but there were never any issues until I added the wireless sub.Any help or ideas would be GREATLY appreciated! :-)Thanks in advance,Matt

I have 2x Sonos One speakers setup in a group.  Occasionally during playback the music stream cuts out for a short period of time so I started looking at the network connections,  I have found one speak with periods of high latency and dropping a lot of packets.  This is only one speaker acting this manner, the other is fine.  Looks like a slowly failing speaker but welcome to ideas.Speakers are 15ft from high power APOnly 12 devices on the AP and they are all at 98% performance or above, which means no issues with connecting to AP or high retries/dropped packetsAP is Ubiquiti AP-HD connected via 1Gb ethernet to Ubiquiti Dream Machine, averages 98% or better performance 24x7I run 2 and 5GHz on same SSID, but again Ubiquiti stats show plenty of radio bandwidth and channel capacity.  Contention is not an issueA look at the 24 hour performance chart reveals the up and down nature of the speaker having this issue--again, the other speaker is fine.  Also, this 24 hour period the speaker was

I cannot add my sonos connect that I bought in 2017, I followed all the instructions, factory reset, update, hard wired, etc and all I get is an error code 1008

I am unable to connect my Play 5 gen 1 to bridge, line in also does not work.  The chime works when I press mute or volume but that is all.  The lights flash green but sometimes are just steady amber.  I have tried rebooting, factory reset, direct ethernet connection - nothing works.

Hi I have a play3 and a play5 1st gen. On the Sonos 1 app, i could play them no problems as a pair. Now when I open the sonos 1 app it says I must upgrade to the Sonos 2 app. But the Play5 1st gen is not compatible with the Sonos 2 app.