Components and Architectural

Hi, I’m trying to connect a used Boost and I can’t connect it to my wifi, I rebooted the Boost, rested the router, used different cable and still saying your Sonos product was not found!  

I have a Linksys Velop Mesh system in my home connected to my Xfinity modem. I also have a guest network for a separate access point for the tenants in the adjoining duplex.  My Sonos system can’t see the primary network created by the mesh system. On other threads people have suggested going into ‘bridge’ mode in order for Sonos to be able to see the mesh network. But as I understand it, bridge mode would close the separate access point I created for my tenants and put us all on the same access point. Is there an alternative to ‘bridge mode’ for Sonos to be able to see my mesh network without losing my other access point to bridge mode?

Bought a brand new Sonos Move from Sonos. (already have one) and upon setting it up it does not seem to charge. It has been on the charging ring for 6 hours and the red/amber charging light is just flashing. I tried putting it on my other Move charging ring but no different. Very frustrating… Any tips on how to resolve this? Thanks!

My Symfonisk made a random noise when we weren’t using it. It only lasted a second or so and sounded like interference. A few minutes later it happened. After it happening three times I unplugged the Sonos but it strangely still happened after it was unplugged. The diagnostic number is 987395047. Would anyone be able to tell me what’s going on? 

Hello all, I have a play 3 that has disappeared from my sonos network all of a sudden.  The flashing light-type is not familiar. It is a quick blip-flash, not the normal, steady flashing white light I have dealt with now and then over the years.  I have gone as far as attempting a full factory reset to defaults by unplugging and holding the mute button while re-plugging back in to no avail.  I have also had an ethernet cable connected directly during troubleshooting.  I am suspecting a bad power supply.  Any other suggesstions?  And if replacement parts might be needed, is it worth it?  This play 3 I’m guessing is around 7-8 years old

Hi all. So I got the Sonos one(three of them) and the sub. I did the initial setup and all was good. One day the app wouldn’t connect to Sonos and now I have tried reconnecting all of the products… it always says… product it isn’t shown.. unplug and replug to finish setup. I have connected all to WiFi (same network) I unplug and plug back in… still undiscoverable.  When I initially set it up it asked what room it was in and all that. Now it lets me add system… I hear the thing, connect to WiFi successfully….then nothing. Please let me know if you have had this issue. I have the arc in the way and am currently unable to enjoy my system.

The light is also flashing orange

Hello, I have lagging problem with my sound Sonos system. Since I installed TIDAL PREMIUM (HIFI LOSELESS HIGH QUALITY AUDIO FLAC) I listen to quality music and since then my sound has not stopped lagging. I also lose random speakers and it comes back after a few seconds especially when I skip or move the music forward or back. I communicated with 2 sonos technical specialist and this is what we did:-Android update, -Sonos S2 update,-Reset router,-Reset all speakers,-Use direct ethernet cable to speaker,-Uninstall apps,-Play FLAC files alone on my phone (NO TIDAL),-Disable compressed mode. → All this do not solve the problem at all!! Take note that I have 3th generation sonos speakers. I also have newest genration wifi with 8 antenna mesh router with high speed 450Mbts (real test).I also have the GALAXY S20 cell phone well updated without battery safe mode… Both test with TIDAL and FLAC AUDIO FILES on my cell phone create lagging issue on my sonos system. The problem never occur if I us

Really frustrated with the system fora few months now.The whole system keeps disappearing! I’m having to switch off my WiFi and then back on again to try to find it. It’s happening more and more. Spoke to Sonos and sent a diagnostic but nothing turned up.It can be playing but when I go to add another song the whole system goes again!!Hate having problems with Sonos and this is the worst I’ve had.

I’ve changed my wifi password using iphone app for S1. Tried to play music and a pop-up notice advised it can’t find server. On my mac, I’ve opened S1 app and no music library just pop-up box headed sonos set-up; existing or new. I selected connect to existing but it states system not found. I’m unable to connect an ethernet cable as have 3 amps with entwined wiring in the wall and my router and bridge are not close enough. I’ve updated my sonos when I’ve changed my wifi password before. Don’t understand why this is so different. Before I throw my sonos in the bin, are there other options?

I have a WD My Cloud. It works great. I deleted my itunes from it and added it again. Now all my Sonos Playlists say "can't connect to my cloud."

I have a Sonos Symfonisk, AirPlay2 compatible speaker in my Kitchen (and other Sonos speakers in other rooms)The room is called “Kitchen”In the Apple Home app, the Kitchen speaker is also in a room named “Kitchen”I play music to the speaker sometimes through the Sonos app, sometimes from AirPlay from an apple device (iOS 14.2)I notice that the speaker name keeps changing from “Kitchen” to “Kitchen Speaker” after a day or soI don’t want it called “Kitchen Speaker”, I just want it called “Kitchen” so that the Airplay2 controls show it as a speaker with name “Kitchen”. The name “Kitchen Speaker” is too long and doesn’t look good in the AirPlay2 controls.Why does the name keep changing?Is it because the device has the same name as the room? 

I have multiple speakers. In an attempt to reduce “bouncing” I invested in a Boost which I have connected to a TP Deco mesh main unit from the router etcin other rooms I have a Deco slave unit.Should I be connecting my other speakers to the Deco via cable or not?The bouncing does not seem so bad but now music occasionally drops.  Any advice or an idiots guide of what I should be doing would be much appreciated.   

Hi,For 6 months now one of my Sonos One speakers has been rebooting itself during playback. Playback stops, the white LED pulsates on and off, and the music playback does *not* resume.I use either Spotify Connect or via AirPlay from my iPhone. I have three Sonos One speaker and a Playbase/Sub combo, and this specific Sonos One is the only speaker that reboots itself.  In my opinion, the volume level seems to be a factor, although this is an observation rather than a scientific measurement.My apartment is a single floor, open plan layout, and my AmpliFi Router HD base station is located close to the centre of the apartment, meaning that no device is more than 6-7 metres (20-23 feet) away (as measured straight line, ignoring any walls). My AmpliFi reports the following information about this Sonos Speaker:  Signal: 83%, Rx Bitrate: 48.00 Mbps, Tx Bitrate: 24.00 Mbps.This morning it happened again, and within 5 minutes I submitted a diagnostic, which has reference number 647034020.  The r

Since last update, play all button is not available anymore in artist radios and top tracks. I have to play music by music. This is using Tidal inside Sonos apps.  Anyone know how to get the button back? Tks. 

I”m a network technician.   I have 16 sonos speakers, some wired, some wireless, some paired, some singles.  Just added, Part of this collection is a playbar, sub, two Play 1’s .   Network is 4 point mesh system, three remote wifi are ethernet backhauled.  No speakers are more the 20 feet from a wifi point, or are wired direct into a ethernet switch.  Gigabit internet connection, but I play 90% of my music from my 8 bay Synology NAS.I am having a TERRIBLE time with this system now.  Songs skip frequently before completing.  It is maddening.  Rarely is a full song played.Also, possibly related, possibly not, when I group all of the speakers together to play ‘whole house’  it can take 5 min before some of the speaker come on.  Sometimes if I move the collective volume slider up or down, the remaining will pop on.Diagnostics:  Your confirmation number is: 2099408113 Many thanks,StephenCary, NC  

Hi,  We got 4 sonos player 1 speakers in the flat. Since December 2019 when using sonos the songs skip to the next song before finishing (this occours with Spotify, YouTube Music and Sound cloud through the sonos app). E.g. We can't search and play a spesific song without the song skip before being played through. If we liste to a channel or radio through sonos it normally works fine so it has something to do with the app and not interference. We also tried to play sonos directly from Spotify to the speakers without the app and it seem to work fine. In other words it is the app and not the wifi that is the problem.  I have Sony phone that I use and my girlfriend has an Iphone. We have used the same phones for a year now and the problem started in December.  We are also having trouble with getting all 4 speakers to play at the same time. Strangely, the speaker next to the wifi is the one with the most trouble and the one furter aways normally got connection. We have tried to re-install

Sonos thinks I upgraded to Sonos 2, but I didn't. Now it won't recognize my older speakers. I deleted my Sonos 1 apps, and re-loaded them. The icons clearly say Sonos 1, but the app still claims that my Play 1 and my Sonos Connect Amp are incompatible. How do I fix this?

I just joined the Sonos community and set up a pair of One SLs in my living room and linked them as a stereo pair (Will connect to Arc and Sub for surround sound once they arrive). I purchased the Amp (connected to turntable and bookshelf Paradigm speakers) so I could stream my vinyl from the basement up to the living room. I started spinning a record and attempted to have it play on the SLs but no audio came out. When I unlinked the SLs as a stereo pair, the audio worked and came out of both SLs equally. Is there a reason the amp the won’t stream to a stereo pair of speakers? This would be disappointing as I would want to keep the SLs as a stereo pair for the surround sound, but also want to listen to vinyl. Don’t want to have to unpair every time!

I see this was asked a year ago and closed. Re-asking, because indeed the Sony KDL-46V2500 will not connect to beam via hdmi/optical adapter. Any workarounds?

Sonos Play:1 had a solid orange led this morning, unplugged, plugged back in and only a solid dim white light immediately and doesn't appear to be booting up and not able to see in the android controller? Diagnostic submitted 207883978

Play 5 gen 1, Play One gen 1 and Sonos One gen 2 PC Windows 10 is searching for Sonos system. This could be following updating today. I’ve uninstalled the program on the PC and downloaded it again. I’ve pressed the volume and play button on the Play One, been told the PC is connected to my system but it still can’t find the system, it is searching.Having rebooted the router yet again my Samsung phone kept losing the system but seems to have settled.Play 5 “got lost” but is now on the system, having had to use a LAN cable.Over three weeks ago we had a new Sky Q router and this didn’t affect things. The PC is connected via LAN to the router. There is also a wifi signal from the new Sky Q! TV box and a booster but this PC is “hardwired” .I’ve turned everything off and then on again ie reboot PC, phone and router.Clicking on “System Support” gives gobbledygook.I usually use the PC so this is just so frustrating!! Can anyone help please as I’ve been so pleased with my Sonos but this is caus

Hello, I bought a Sonos Beam 2 months ago. The setup via WiFi went perfectly. Unfortunately, since this week my Beam cannot be found on the Sonos app and I’m not able to reconnect it.I’ve tried different solutions:reboot routerreset beama wired setup and change to a wireless connection...Nothing worked. My sonos app cannot find the Beam anymore. I’ve run a diagnostic report and this is my number 1611453691. I also notice that the WIFI setup option is greyed out in the app. Please help.

I have a Playbar and 2 x Sonos 1 set up .  The setup works perfectly for everything apart from music streaming, when it continually cuts out.I have fibre to the home and have a physical cable from the router, which goes into a switch and is hardwired into the playbar.Despite this being hardwired, every few minutes (sometimes seconds) the track I am playing via Spotify cuts out then comes back on again.I have submitted a diagnostic (922714838)Can someone please help me, as it is driving me insane?  :( 

Most of my devices (6 of 8) are gone from my system and l can't get them back.