Hi,
For 6 months now one of my Sonos One speakers has been rebooting itself during playback. Playback stops, the white LED pulsates on and off, and the music playback does *not* resume.
I use either Spotify Connect or via AirPlay from my iPhone. I have three Sonos One speaker and a Playbase/Sub combo, and this specific Sonos One is the only speaker that reboots itself. In my opinion, the volume level seems to be a factor, although this is an observation rather than a scientific measurement.
My apartment is a single floor, open plan layout, and my AmpliFi Router HD base station is located close to the centre of the apartment, meaning that no device is more than 6-7 metres (20-23 feet) away (as measured straight line, ignoring any walls). My AmpliFi reports the following information about this Sonos Speaker: Signal: 83%, Rx Bitrate: 48.00 Mbps, Tx Bitrate: 24.00 Mbps.
This morning it happened again, and within 5 minutes I submitted a diagnostic, which has reference number 647034020. The rebooting speaker is named “En-suite”.
Hoping someone from Sonos can look into that diagnostic and figure out what the issue is.