I have a WD My Cloud. It works great. I deleted my itunes from it and added it again. Now all my Sonos Playlists say "can't connect to my cloud."
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Hi
Welcome to the Sonos community and thanks for reaching out to us. I understand that you wanted to share your music library with your Sonos ecosystem. I would like to share with you by going through these recommendations to help out.
I would recommend the following basic troubleshooting steps:
- Reboot the router by unplugging it from power and plugging it back after 10-15 seconds to refresh network connectivity and delete temporary data stored on the router.
- Reboot your Sonos products one at a time.
- Force close and re-open the Sonos app
- Test if the issue persists.
I would also like to suggest the following guides to check if these things would also help fix the issue.
- I had to change permissions for the folder where my music is stored. It was set to “Custom,” and I changed it to “Read & Write.”
- I then went to System Preferences > Security & Privacy > Privacy. Under “Full Disc Access,” both the Sonos program AND SonosLibraryServer must be allowed.
- Finally, the computer name and NetBIOS name must be exactly the same in both System Preferences > Sharing - and in System Preferences > Network > Advanced > WINS.
After that, update the Music Library.
Please let me know how it goes and keep me posted.
Thanks,
Sonos works just fine. My music library is intact. I just can’t use my previous playlists.
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