Hi, I’m trying to connect a used Boost and I can’t connect it to my wifi, I rebooted the Boost, rested the router, used different cable and still saying your Sonos product was not found!
Boost set up
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Have you tried hooking it up to Ethernet?
Have you tried hooking it up to Ethernet?
How I do that?
Cable the Boost to one of the ports on your router using the cable provided…
|
Assuming you have other existing Sonos products, open the Sonos App and choose the option to ‘Add Product’ under "Settings/System” and follow the onscreen instructions.
Have you tried hooking it up to Ethernet?
How I do that?
Cable the Boost to one of the ports on your router using the cable provided…
|
|
Assuming you have other existing Sonos products, open the Sonos App and choose the option to ‘Add Product’ under "Settings/System” and follow the onscreen instructions.
Oh yes, is connected to the router
Have you tried hooking it up to Ethernet?
How I do that?
Cable the Boost to one of the ports on your router using the cable provided…
|
|
Assuming you have other existing Sonos products, open the Sonos App and choose the option to ‘Add Product’ under "Settings/System” and follow the onscreen instructions.
Oh yes, is connected to the router
But, still is not found
Perhaps try this…
Wire your Sonos ‘Connect’ to the router, which may switch your system to SonosNet mode. Then wire the Boost to the Connect. Open the Sonos App so that you see all your devices.
Power on the Boost and wait until you see it’s status LED light flashing green. If the light does not flash that colour after boot-up, then factory reset the device as shown HERE
After you then see the flashing green LED, then give the setup of the Boost another go via ‘Add Product’ in the App.
Perhaps try this…
Wire your Sonos ‘Connect’ to the router, which may switch your system to SonosNet mode. Then wire the Boost to the Connect. Open the Sonos App so that you see all your devices.
Power on the Boost and wait until you see it’s status LED light flashing green. If the light does not flash that colour after boot-up, then factory reset the device as shown HERE
After you then see the flashing green LED, then give the setup of the Boost another go via ‘Add Product’ in the App.
Nothing
JuanPablo,
I think because the factory reset and wired setup has not worked, it is perhaps best if you can give Sonos Customer Care a call - see this LINK to contact them.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.