Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,079 Topics
  • 24,146 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3079 Topics

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deano1xAvid Contributor I
posted in Amazon Alexa and Sonos

Playing Spotify with Alexa by artist, genre or song on Sonos One

On Spotify I understand, you can make a radio station based on an artist, genre or song. Can use a voice command with Alexa on Sonos One to ask it to play a Radio station based on an artist, genre or song? I don’t own a Sonos One yet so can’t try this.

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Z
5 years ago
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HoustonAvid Contributor I
posted in Amazon Alexa and Sonos

How do I play a RADIO station on Spotify

When I want to hear a RADIO station that I created on Ppandora, all I say is , "Alexa, play Andrew Belle Radio from Pandora on Office". Bam, it plays that radio station. When I use this same statement for Spotify, replacing the word Pandora with Spotify of course, it plays music BY Andrew Belle and not the RADIO station. I want to hear the station or channel with music LIKE Andrew Bell, not just a bunch of music BY Andrew Belle. Is there some word with Spotify other than RADIO or CHANNEL that I am not using or is this just not possible with Spotify? Many thanks, Houston

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Z
5 years ago
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Cachou123Avid Contributor I
asked in Amazon Alexa and Sonos

alexa problems to play spotify, please help

hi I am having problems to get my Sonos speakers to play music using Alexa voice commands if I say Alexa play Elvis Presley Spotify it responds shuffling songs from Elvis Presley on Spotify but I cannot hear any sound coming out of the speakers can somebody help me fix this thanks

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UKMedia
5 years ago
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malexsContributor I
asked in Amazon Alexa and Sonos

Alexa spotify wont play on sonos speakers

I have 3 sonos ones and a playbar and had alexa + spotify setup and working. I recently changed spotify account and nothing seems to work anymore. Alexa won't play songs from spotify. It says that it does but there is just no sound. Even spotify to sonos is unreliable and wont work on some speakers. it seems the only way to get any sound out of your speakers is to use the sonos app directly I have tried unlinking and relinking alexa and spotify both in alexa app and sonos app but no luck diagnostic number is 1148420497

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UKMedia
5 years ago
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JVDanekContributor I
asked in Amazon Alexa and Sonos

Alexa smarthome Group "everywhere" comprised of Echo & Sonos Devices

I want to add my Sonos to my Alexa smarthome everywhere skill and say "Alexa Play xyz everywhere" and music is streamed simultaneously to my Echo & Sonos devices.

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UKMedia
5 years ago
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chrisneal.mailContributor I
asked in Amazon Alexa and Sonos

“Sonos Beam skill”?

Hi, I bought the Beam this week and have a problem. Normal setup is fine: it plays TV sound and I can control TV volume with voice commands and I can issue regular Alexa commands e.g. “Alexa, what’s the time?”, but if I say “Alexa, turn the TV off” she says “sorry I couldn’t find a device called TV”, and if I say “Alexa, play songs by Led Zeppelin” (which would play from Spotify on all my other Echo devices) she says “Hmm, to do that first enable the Sonos Beam skill in the Alexa app, then say ‘Alexa discover my devices’” I searched the Alexa skills for “Sonos Beam” but can find nothing. I already have the Sonos skill enabled.

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D
5 years ago
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Brad_MatthewsContributor III
posted in Amazon Alexa and Sonos

Sonos:One Alexa request plays in other rooms instead of on device the request is made

We switched IP's about a week ago and the Sonos/Alexa ecosystem in our home as gone slightly haywire. I don't think the two are related, but maybe someone out there knows something I don't. Here's an example of what's happening: - "Alexa, play Sublime" request is made on the Sonos:One speaker in the Master Bedroom. - Sublime music begins to play, but it's playing randomly on the Sonos:One in our kitchen downstairs or the Echo Dot in our kid's room down the hall. Any thoughts?

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5 years ago
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ArttinaContributor I
posted in Amazon Alexa and Sonos

Amazon Fire TV Stick 4K with LG Smart TV and second TV with Beam and Samsung Plasma Smart Issues

I was really enjoying being able to use my main TV (labeled as a speaker on my Alexa App for some reason thru the Beam and called TV but I can't edit the name) and being able to adjust the volume and turn it on and off. I decided I wanted to use Alexa on my LG Smart in my bedroom so I order the Fire TV Stick 4K to use on it. I've installed it last night and it works okay on my tv although I would rather be able to control it thru my Sonos One in the hall by it but I can't seem to get it to link so I now have a third remote control in my bedroom which I hate. I then started to watch tv in my main room on my Samsung thru the Beam and I cannot turn it on and off without using a remote. Alexa tells me the hub isn't hooked up right and I need to check if it's connected. It is. I've tried a few of the suggestions on here like renaming my TV Device with the Fire stick as (Main TV) since I can't edit the TV working with my Beam as the device is greyed out and not clickable. When I ask

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5 years ago
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jamesdwnContributor I
posted in Amazon Alexa and Sonos

No Alexa after connecting Beam to TCL 55' 6-Series

I just installed a TCL 55R617 TV and attached my Sonos Beam to the TV via the HDMI-ARC port. I activated the CEC commands, etc as the Sonos app instructed me to in order to have a "one-remote" experience. Unfortunately, after I got the sound working on the TV, I could no longer access Alexa via the Beam. I am sure I am just missing a setting or something. Also, the Alexa app didn't recognize the TCL TV as a Roku device. I may end up deleting all devices from the Alexa app and trying to install them one at a time to see if that works. Any help is greatly appreciated!

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J
5 years ago
paulhaag
paulhaagContributor I
posted in Amazon Alexa and Sonos

Sonos Beam TV sound un-mute issue could use a software update

The Sonos Beam and Alexa have an automatic unmute issue that occurs when you are using it with you TV. If you use your TV, or cable remote, to mute the sound and then ask an Alexa question or command request, the Alexa/Sonos interface works but then it will automatically UNMUTE the TV sound when it is done responding to your Alexa request instead of putting the Beam/TV sound back into the muted mode you started in. It would be very useful if the Sonos setup had an option or feature that could automatically first check to see if the TV/Beam is already in mute mode before it responds, then put the TV/Beam back into mute mode when it is done doing the request or command. It may not be critical, but it would be a logical feature. The Beam/Alexa interface does not appear to have any issues if your TV/Beam is not muted when you use the Alexa request feature. Does anyone else experience this issue?

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Edward R
5 years ago
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drothwellContributor I
asked in Amazon Alexa and Sonos

Sorry, that device is offline.

I have two Sonos One's grouped as a stereo pair. For some reason, recently whenever I ask Alex to play music from Pandora or Amazon Music, both of which are enabled in the Sonos app and in Alexa app, I receive the error message, Sorry, that device is offline. This is infuriating. I've Googled and found several threads on the Sonos forums and they all say to disable the Alexa skill and re-enable it. Turns out, I've done this and it isn't working. https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-sorry-that-device-is-offline-6809854 Interestingly enough, if I break up the stereo pair, Alexa works find to retrieve music from Amazon music, Pandora, etc. I've even gone so far as to factory reset each Sonos device to no avail. Any suggestions, would be delightful.

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UKMedia
5 years ago
keithkdg
keithkdgContributor I
asked in Amazon Alexa and Sonos

Speakers are auto grouping

When I ask Alexa to play a radio station it is now grouping all the speakers in the house and playing that station through them. This is a new issue and not how it used to work. Before I would ask Alexa to play a station or song and it would just play them in the current group of four speakers. Now it is grabbing the bathroom speaker and adding that to the group automagically. Not sure what has changed and if there is a way to change it back. I’ve been scaring the crap out of my wife in the mornings with this new development and would like to get things back to the way they were.

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keithkdg
5 years ago
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ThechristophersayersContributor I
asked in Amazon Alexa and Sonos

Adding songs to Amazon playlist via sonos app - can I?

Hey, Not sure if this is a dumb question or not!? :) I use Amazon unlimited for streaming. Everything works fine via sonos. All synced. Can see my amazon playlists etc. Is it possible to add a new song (searched for in sonos) to an existing Amazon playlist? I can add to my songs or a sonos playlist, but if I’m streaming an amazon playlist already and using that say when driving, it seems counterintuitive to have to create a sonos playlist and effectively duplicate?? Is this possible? Thanks!!!

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controlav
5 years ago
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FredMContributor I
asked in Amazon Alexa and Sonos

Alexa keeps on saying Sonos One is offline

Just went through all the settings on Sonos app as well as Alexa app named my new Sonos One OFFICE in the Sonos app and group it with all my 7 other Sonos. I can play music on all Sonos through the Sonos app, I can use Alexa to play music on any speaker, EXCEPT the new Sonos One. Alexa keeps on telling that OFFICE SONOS is OFFLINE...

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Edward R
5 years ago
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ramvtnContributor I
posted in Amazon Alexa and Sonos

Alexa on Sonos One India

When will Alexa be available for use with Sonos One in India?

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5 years ago
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trishabhattacharyaContributor I
asked in Amazon Alexa and Sonos

Amazon prime video through Beam Alexa?

Hello! I’ve recently bought a Sonos Beam and two Play 1s and am absolutely loving it! (Shifted my loyalty from Bose but no regrets!). Its working well and I’m playing around with the Alexa feature. I wanted to check if it’s possible to control Netflix/Amazon prime videos through Alexa? I’m able to grasp all the music commands but not sure why it is not recognising my TV related commands. Any help please?

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Ken_Griffiths
5 years ago
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LuuContributor I
posted in Amazon Alexa and Sonos

Sonos Beam voice control with Samsung TV

Has anyone been able to get the Sonos beam voice command: "Alexa turn off TV" to work? At this point I am able to get it to turn ON with voice and so far everything seem to be good except that the turn tv OFF via voice command is not working (and the random airplay not working and requiring to power cycle the beam). The TV i have is the Samsung MU8000 series... I have checked the TV option and do have Anynet+ enabled.. don't see any options as mentioned in this thread for samsung (https://en.community.sonos.com/home-theater-228993/enabling-cec-on-your-tv-for-beam-6810049) I have other devices in which if I connect it to the tv ARC HDMI port (at this point not using beam)... those device would shut the tv down when they are power off or go to sleep... So it seem like the TV is capable of having devices connected via its ARC HDMI shut the tv down... I just can't seem to get the beam to via the Alexa voice command... Has anyone had any luck with the Sonos Beam Alexa voic

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5 years ago
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mallikarjunkContributor I
asked in Amazon Alexa and Sonos

Sonos One and flash briefing (news)

Asking Alexa on Sonos One to play flash briefing results in "Here's your flash briefing" and no flash briefing. I've checked the following: - my Sonos android app is latest - the firmware on my Sonos one is latest - Amazon Alexa app on android is latest - Sonos one is correctly registered with my Amazon account - I've verified that the "play flash briefing" routine works as expected on other devices like Amazon echo Is anyone experiencing this? Is this expected?

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A
5 years ago
Beamse17
Beamse17Trending Lyricist I
asked in Amazon Alexa and Sonos

I'm having trouble understanding right now, please try a little later

When activated, Alexa replies with I'm having trouble understanding right now, please try a little later. In an American accent.

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Beamse17
5 years ago
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brilliantb0yContributor I
asked in Amazon Alexa and Sonos

Sonos One not playing Alexa output

I am using the Sonos One I received today. I’ve got everything set up properly I believe but here’s the issue I’m having... the music plays fine through sonos app and commands but any non sonos commands aren’t outputting through the speaker. For example, if I ask for the flash briefing it will tell me “here’s your flash briefing” and then nothing will come out of the speaker. Same for “sleep sounds.” If I ask it to play a sleep sound it will say it’s playing but it won’t actually play. Seems to be the skill outputs but I could be wrong. My echo dot is working fine.

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UKMedia
5 years ago
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AWRContributor III
posted in Amazon Alexa and Sonos

Gen 2 Sonos One

Do you think the new Gen 2 Sonos One will make Alexa better? Or will it stay the same as it is on Gen 1. Just wondering if I should upgrade in the future. Maybe with Gen 2 it can support more Alexa functions. That would be nice and a worthy upgrade.

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Ryan S
5 years ago
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imhensleyContributor I
posted in Amazon Alexa and Sonos

Sonos 1 with Alexa too sensitive

I have an Echo dot beside my bed, and a Sonos 1 with Alexa in the bathroom at the other end of the room. When I want to tell Echo dot to do something (turn on a light), the Sonos 1, which for some reason cannot turn on lights, takes over and tells me it cannot do the requested action. I am RIGHT beside the dot, but for some reason the Sonos 1 hears me first/better. How can I turn down the mic sensitivity on the Sonos 1 without turning it off completely?

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5 years ago
Peter_964rs
Peter_964rsContributor I
asked in Amazon Alexa and Sonos

Frustrated!! Repeated issues with two Sonos Ones, now 'sorry that device is offline' all of a sudden

I'm frustrated and annoyed with two Sonos Ones. I operate holiday lets in Devon and have recently set up three luxury Shepherds Huts in an orchard on a hill overlooking our local river valley. In two of the huts I put Sonos One - in the third I put an Echo Plus because it supports Bluetooth and I've also put a small Audio-Technica Bluetooth turntable and a headphone amp and nice headphones; the turntable can stream to the Echo Plus but Sonos don't support Bluetooth. I liked the idea of smart speakers for all sorts of reasons, including easy access to music, but also because I could set up Amazon blueprints and give my guests a personalised guide: 'where's the best pub in the area', 'where's the nearest supermarket', 'how do I light the fire' and so on. The Echo Plus has worked faultlessly but the Sonos 1's have been very frustrating and I'm on the verge of sending them back and replacing them with two Echo Pluses despite the slightly lower sound quality. The latest confusion i

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5 years ago
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nickallsop1Contributor I
asked in Amazon Alexa and Sonos

Sorry that device is offline

We’ve been using Alexa with Sonos since the Beta test and everything’s been hunky dory until last week I’ve replaced a couple of Sonos with Sonos ones and in doing so lost the hard wired link to the Mac. After a bit of faff I’ve reconnected and all seems to work from the desktop and app but sadly Alexa seems to have issues when you ask her to play radio or music she does the usual “bbc radio 2 from tunein” followed by “sorry the device is offline” I’ve tried searching for devices etc but nothing seems to work. Any advice greatfully received. Thanks

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J
5 years ago
J
jameslee88Contributor I
asked in Amazon Alexa and Sonos

Alexa not playing through SONOS

Hi. I've had Alexa (Dot) working great with my four zones for the last couple of years. Over the last few days Alexa can only control one of the Zones (Office). When i ask Alexa to play songs in the kitchen (one of my zones), Alexa announces "songs paying by ,,,, in the kitchen" but no music plays. .. it's the same in 2 of the other zones. However one zone (Office) is controllable by Alexa. I've tried deleting and re-adding the sonos skill in the Alexa app, and deleted the zones and asked Alexa to re-add - but no change. Any tips ?

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AjTrek1
5 years ago
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