I have installed the beam, enabled the alexa skill and the beam is there as speakers on the alexa app, but when I try to add alexa as a voice assistant in the sonos app it says "there was a problem adding alexa". Any suggestions?
One of the main reasons I bought this was because its smart as it came with alexa so it's a bit annoying to just have a dumb Bluetooth sound bar staring at me
Best answer by AjTrek1
Hi
To be clear the Beam is NOT a BT speaker.
I suggest you (in the order listed):
Delete the Sonos Skill in the Alexa app
Sign out of Alexa in the Alexa App and in Sonos
Delete the Sonos App for your device
Delete the Alexa app from your device
Unplug your Beam
Check your routers admin page for updates and install if available
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