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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,836 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8525 Topics
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Mike ShockContributor I
posted in Controllers and Music services
Error 1000 - SOLVED (in my case)

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject.  Recently I bought 2 Sonos Roam speakers and tried to add one of them to my system in the mobile app (v.80.01.07, Android), but the setup failed at the last stage - at adding and trying to update the speaker. After this my new Roam was seen in my system but its state was “Not registered”. I couldn’t use it - the app suggested to update the speaker but I got the “Error 1000” message.Then I Thought about adding my Roam in the Sonos controller program (v.16.2, MS Windows 11) on my PC. On starting the program suggested to update (I thought - to update the program, but it updated my speaker as I understood later). I aggreed and the update succeded.After that I made factory reset on this Roam speaker (https://support.sonos.com/en-us/article/reset-your-sonos-product).Then I tried again to add this speaker in the mobile app and heard the greeting sound

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5 months ago
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Boeing Driver 1Contributor I
asked in Controllers and Music services
Windows 11 and Sonos 1 speakers

I have looked through many posts on this forum and have come to the conclusion that I’ll never be able to return to the days when I was able to listen to all the tracks I downloaded onto my PC.  I don’t like using the Sonos App on my iPhone (which in any event can’t take the latest version of the app) but I do like the quality of sound coming from my speakers.The strange thing is, although the tracks on my Sonos Playlists always slip so that only about 5% play right through, I have no trouble with the few downloads I have on my Deezer Favorites playlist (I can’t remember  why I set up a Deezer Favorites playlist)I like my Sonos speakers so what alterntive use can I put them to?

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33 minutes ago
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Socgray01Contributor I
posted in Controllers and Music services
Android notification and lock screen controls

Recent update to Sonos app on Android and now cannot see controls anywhere except within the app itself. No lock screen controls, nothing in notifications bar, physical volume buttons don't control volume. Anyone else experiencing this? Pixel 5 with Android 14.

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42 minutes ago
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jules_wakeAvid Contributor I
asked in Controllers and Music services
Sonos Playlists greyed out

I created a big playlist in Sonos from a bunch of Spotify playlists.  We then changed the linked Spotify account and all the songs are now greyed out.  I changed the linked Spotify back to thd original but they are still greyed out.  Any idea how I can get them back?  

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Jamie A
2 hours ago
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Patty VillaContributor I
asked in Controllers and Music services
playlist dezeer

comment mettre une playlists Deezer ? Moderator Edit: Google Translate-how to add a Deezer playlist?

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Jamie A
2 hours ago
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RogerWFTrending Lyricist I
asked in Controllers and Music services
Duplicate album names cause one of them to be repeated

I have TWO albums titled ‘Crash’ (DMB and movie soundtrack). Indexing gives me three albums, with TWO copies of the soundtrack along with the DMB album. I have FOUR albums titled ‘Unplugged’ (Alice in Chains, Alicia Keys, Eric Clapton and Wind Machine).  Indexing gives me seven albums: AiC, EC, WM, and FOUR copies of Alicia Keys. In both cases the duplicates are identical with respect to tracks, artists, etc. I got around the problem by changing the album titles, using ‘Crash (soundtrack)’ for one and ‘(artist name) Unplugged’ for the others. But this seems buggy and unnecessary.  Any ideas as to why the duplicates in the first place? Thanks...

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Jamie A
2 hours ago
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Yogi9644Contributor I
asked in Controllers and Music services
songs searched on plex are grayed out and cant be selected

If I search for a song on Sonos on my iPhone from plex they are all grayed out and can’t be selected. Plex works fine otherwise. I’m using the latest plex on an iMac and I can search and play songs that I search in Sonos on the iMac. How can I play what I search for in plex in Sonos searched from my iPhone?

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2 hours ago
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somerbyContributor I
asked in Controllers and Music services
Mac firewall blocking music library

Sonos support helped me set up a music library on my desktop and it worked.  When I tried it the next day it didn’t work unless I turned the firewall off.  The settings allow incoming connections for Sonos and File Sharing (SMB).  Automatically allow built in software to receive is also on.  I obviously don’t want to leave the firewall off.  Any ideas please?

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2 hours ago
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thommo56Contributor I
asked in Controllers and Music services
Sonos 1 Controller keeps being Uninstalled/deleted when I do a system clean

Everytime I do a system clean on my laptop using either Advanced System care or Advanced system Repair Pro, Sonos S1 Controller continuely being uninstalled or deleted.. so I download the app again and run it to repair and all is well until the next system clean… Any advice would be apprecitated… tks

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controlav
4 hours ago
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gmarmanContributor I
asked in Controllers and Music services
“Something went wrong. Try again.” for almost everything.

I get the message “Something went wrong.  Try again.”  for almost everything I do.  I mostly use “Favorites” and”Recently played” from the Sonos Home Screen but neither work at all since the uograde app.  Any time I try to play a selection in either of these sections I get the message “Something went wrong.  Try again.” Furthermore, Recently played previously listed the most recent Recently played selection but now presents in some other order so I have to look for the last Most recently played which, once I find it, does not play anyway and results in “Something went wrong.  Try again.”! My workaround is to go into music services and find what I want to play an play it from there.  Which defeats the purpose of having a Favorites and Recently played option!  It’s like having an old car stereo with buttons to save your station that only save the frequency but you must manually tune to that frequency each time.its bad enough to have all my Favorites and Recentjy played showing up but nev

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4 hours ago
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NeilspinContributor I
asked in Controllers and Music services
Sonos denied access to music files

I've read all the posts on this forum, tried everything suggested time and time again and now completely frustrated with it.Actually everything was working fine until I was forced to change ip supplier from Virgin to talk talk, and coincidentally update W11 to version 24 H2. Now it's all screwed. I managed to update the mobile app to the new network ip, which seems to behave fine on sonos radio, but neither the mobile or lappy now on V24H2 will pick up the shared music folder.On the lappy, Mcafee permissions are set to accept sonos incoming approach from the loaded app, files are shared, and typed in SonosLibrary under permissions advanced tab but to no avail. I even turned fire walls off. What is wrong? 

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Corry P
5 hours ago
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ahdoorContributor I
asked in Controllers and Music services
“Pin Collections to Home” and “Save to Sonos Favoutire” not working,

In the iOS Sonos app, I can’t add any folders, playlists, or favorites to the Home screen. The only sections visible on Home are “Recently Played,” “Your Source,” and “Your Service.” Example 1: If I select an MP3 folder from my NAS and choose “Pin Collections to Home,” it shows as pinned, but it doesn’t appear on the Home screen.Example 2: In the YouTube Music service, if I select “Save to Sonos Favorites,” it says it’s saved, but it doesn’t show up on Home. The same issue occurs with Apple Music. Essentially, I’m stuck with just “Recently Played” on Home, with no way to customize it with playlists, favorites, folders, or albums. It’s very, very frustrating. I’m not sure if this is a known issue, but it has persisted for a long time. Details:• App build: 80.14.09 (release 20241209)• Device: iPhone 13 Pro Max

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5 hours ago
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ghulseContributor II
posted in Controllers and Music services
Impossible to add JazzGroove to Sonos

JazzGroove used to work with our two Sonos speakers (Play:1 and ONE SL) at work. Now it doesn’t.I have deleted JazzGroove from Content Services and added it back. It still doesn’t work.I have two Sonos systems, one at home and one at our office. The one at home can still play JazzGroove. Although yesterday I deleted it from our home system to see if that would fix it at work. It doesn’t.It really would be nice to get it to work again. I’m on the monthly JazzGroove plan, so it’s not a matter of authenticating as dar as I know. Any suggestions? NOTE: I downloaded the Mac Sonos App and it upgraded my Sonos system. Now JazzGroove works.

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Corry P
6 hours ago
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DeclanContributor I
posted in Controllers and Music services
New app takes 5 minutes to open

I am running an android phone and installed the new app last week. Ever since, it has been taking 5 minutes or more just to start the app. It is unusable. I have tried clearing cache and clearing all data then connecting it again, but still no difference. The old app loaded in seconds. Is anyone else finding this?

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8 hours ago
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Maxim MContributor I
asked in Controllers and Music services
Content missing from Music Library

My Sonos was linked to a large Apple Music library on my computer and working more or less perfectly up until a little more than a week ago. That’s when I realized that a lot of content went missing as I tried to play Christmas music.A text chat with a technician verified that over 2/3 of my Apple Music files were no longer in my Sonos Music Library. He had me clear the folder path in Music Library Settings and reattach my Music folder. That brought the number of files down to 1/5th of my Apple Music files. A call with a technician had the process repeated but this time with the technician handling the process through screen sharing. He got off the call before the Music Library was fully indexed, confident that this would solve my issue. It didn't- the number of files missing remained the same. A second call with a technician had his repeat the exact same process, but this time stay on the phone. When nothing changed, he suggested we do it again and when I politely suggested we try som

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13 hours ago
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Doows16Contributor I
asked in Controllers and Music services
iPhone16 Pro - Sonos App not connecting to my Sonos speakers

Help! My Iphone16 Pro can’t seem find and control our Sonos Play:1 speakers. Weirdly it did work for about 10 minutes before it then dropped out and disconnected.Iphone 16 ProiOS 18.1Router: BT Home Hub 5 Checks I’ve done:I can access and control the system via the Web Browser app. I have installed and reinstalled the iPhone Sonos app I have checked that the iPhone Sonos app is up to date I have instructed app to ‘forget current system’ and then reconnect to system The Sonos software is up to date I was sat right next to the wifi router and the sonos speaker whilst undertaking these checks and installations My husband can still control the speakersIssuesI can successfully connect to the system App also has successfully reconnected to streaming services But the Sonos App won’t list and display speakers. Meaning I can connect to the system but not actually control it!    Moderator edit: removed picture with serial numbers

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16 hours ago
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STEW_MUSICContributor I
asked in Controllers and Music services
New SONOS APP - SLOW When Changing Songs

I have been a SONOS customer for over 10 years since the first SONOS speakers came out.  I have 10 speakers, Play 1, Play 3, Play 5 (Gen 1), 2 Boosts (one upstairs and one downstairs) and a new ERA 100.  The new SONOS (2) app causes slow response when changing songs either from my streaming services (Sirius, SONOS, Spotify, Amazon) OR my playlists on SONOS and Spotify.  I did not experience this slow, start and stop experience on the previous original SONOS app (v1).  I have a strong router (UNIFI) and 1Gb ISP, so my network should not be the root cause.  Nothing else on my WIFI network has this slow experience.  The Play5 is not supported on the new SONOS app, so I have separated it from the other speakers by using the old SONOS app (v1).   I am seeking possible solutions to the slow, start, stop issue that we are experiencing.  

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17 hours ago
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The DuckTrending Lyricist I
posted in Controllers and Music services
Artist Radio feature on Tidal still not working

It is still not possible to play “Artist Radio” song lists on Tidal when using Sonos’ iOS app. When will this be fixed?  It’s been more than 4 months without this basic feature!

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17 hours ago
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Audio 3896Contributor I
asked in Controllers and Music services
myTuner Radio app stopped playing Irish Radio stations

HiJust wondering Why has myTuner Radio app  stopped playing Irish Radio stations i can play all the UK stations bot none of the Irish and i am based in Ireland …..

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106rallye
20 hours ago
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GJacobContributor I
asked in Controllers and Music services
My Music Library Disappeared

My Music Library (on a remote folder) no longer shows up in the app. It had been available, searchable and working fine for quite some time. It’s still connected as I can play songs from it that are still in a queue. Any easy way to get it to show itself again?

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20 hours ago
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ProDrivenContributor I
asked in Controllers and Music services
Computer's Firewall Setting has Changed

I recently added a Google Nest WiFi Pro mesh system to my house.   Immediately after doing so the Sonos app on my Apple MacBook Air (2022 model) started saying:“Your computer’s firewall setting has changed.   Your Sonos controller can no longer connect to your Sonos system.”The thing is, my phone app still works just fine.   I can play music on multiple speakers all over the house just like normal.  So it doesn’t seem to be an issue with the mesh network - rather something with the MacBook app vs. the iPhone app.   Any ideas for a fix?   It sure is nice to flip through songs from my laptop while working vs. reaching in my pocket for the phone every time. Thanks!

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AjTrek1
21 hours ago
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bignicknicknick
posted in Controllers and Music services
Trueplay - Surround Distance Isn’t Accurate

My left surround is 2 feet away and my right is more than 10 feet away.  After doing Trueplay, both surrounds show more than 10 feet away.  Any idea why the surround distance isn’t accurate when doing Trueplay tuning on iPhone?

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22 hours ago
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ChrisMellorAvid Contributor I
asked in Controllers and Music services
Unable to add music library to MacOS Sequoia Sonos app with error 913

I cannot add a music library to my Sonos application on my MacBook Air.The MacBook Air is an Apple M1, 2020, system running Sequoia 15.2. Itb has a system drive:The system drive has top level Applications, Library, System and Users folders. The Users folder has two sub-folders: chrismellor and Shared.I am Chris Mellor, which is my Apple user name, with a mail address of chris.******@*********.comThe chrismellor folder has several sub-folders amongst which is Music. This contains folders for artists and a Music Library.musiclibrary file. The MacOS Music app plays music from this folder through the MacBook Air’s speakers.I have a Sonos OS S2 on my iPhone and  the Sonos speaker set up is a Playbar paired with a Sub and two Play:3s. This is called TV room.The Sonos MacOS controller has been downloaded to the MacBook Air. It finds the four Sonos speakers in the TV room and can play Sonos radio music through them. However it cannot play music from the Music folder. Indeed, it does not even s

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23 hours ago
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ClemtonContributor I
asked in Controllers and Music services
Service Radio France

J’ai installé le service Radio France sur l’appli Sonos et quand je demande à Sonos “Joue France Inter “ Cela me repond que pour ajouter France Inter il faut que je l’ajoute au Service . Et l’enceinte se met à jouer un bruit blanc très désagréable. Comment éviter que l’enceinte diffuse ce bruit blanc Pourquoi il n’est pas possible d’utiliser Radio France par commande vocale ? Moderator Edit: Google Translate- I installed the Radio France service on the Sonos app and when I ask Sonos “Play France Inter” It tells me that to add France Inter I have to add it to the Service. And the speaker starts playing a very unpleasant white noise. How to prevent the speaker from broadcasting this white noise Why is it not possible to use Radio France by voice command?

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1 day ago
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AriepenarieContributor I
asked in Controllers and Music services
Sonos IOS app search function not working correcty with Plex

When I search with the updated Sonos IOS-app, the results for my Plex service only show albums and artists. All songs are grayed out and cannot be selected to play and cannot be added to the queue. This problem does not occure with the Spotify service. When using the wep-app (play.sonos.com), songs of the Plex service can be found and played as expected.  Since the Windows app is working as expected, this seems to be a bug in the IOS-app. Unfortunately the queue cannot be altered in the web-app, so I have to switch between the IOS app and the web-app to play my music as intended using my iPad. 1. Can anyone conform this as a bug in the IOS app?2. Is editing of the play-queue expected as a feature in the web-app?  

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1 day ago
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