Speakers

I have loved my Sonos system.  I have an older system, Connect was used to manage my outdoor speaker system, with Play 5, and Play 1’s in the house. We recently had lightening issues, killed my router. Now that I have a new router nothing works..ahhhh please help. I have been using the new app, but even tried downloading the older S1 app and attempted connection. Does anyone have any ideas? Trying to avoid an entire new system. 

I use a S1 system as I spend good money on my system and don’t want voice services crap.Now suddenly my Play:5 gen 1, which has been playing nicely for over a year has suddenly gone offline, and when I reset and reconnect it (with some pain) it is initially recognised and plays. However, very soon the Sonos app requires to Register “some of my products” (ie the Play 5), and won’t even let me use the windows app on my PC anymore!!). The Play5 was a gift from a friend who did move to S2, so it was used elsewhere before (but recall it played fine here until a few days ago!).For troubleshooting I even plugged the Play5 in by cable, which makes no difference. The rest of the gen 1 system is playing fine.What’s going onDiagnostics nr 199758947

I’ve just bought 6 Fives and set them up around my bar to do nothing else but stream Spotify..  Some days they’ll work fine all day - now that I think about it, that only happens when I’m there alone and we’re closed, so no other traffic on the router.Anyway what happens routinely is the music goes dead, even though the timeline is still indicating the track is playing.  If I pause-then-play, it comes back, but only on one speaker - strangely, the one furthest from the router.  The speaker list shows they’re all still connected.  To get the other speakers back I have to power them down to reset, wait a couple of minutes, then pull up the speaker list and reselect the ones I’ve reset.  At other times, some of the speakers will suddenly start playing a different track.  I haven’t quite figured out any consistency to that but it may be be a track I previously searched on Spotify.  This is another source of confusion.  I can launch Spotify directly as an app, or the Spotify app from within

I have the Sonos Play:5 (Gen 2), Now airplay 1 is an option  but airplay 2 does not seem to show up. I know this because the white circle is not visible next to the speakers name on the airplay dropdown menu. (and songs take forever to load). The speaker is on the latest update. and so are the devices connected to it, aswell as my Wi-Fi working perfectly fine. I dont know what to do, all my other speakers work perfectly fine with airplay 2. Please help! :)Thanks

i bought 2 sonos five speakers and can play sound on iphone and macbook but cant play sound on windows laptop. Why is that ???

I have a Play 5 (Gen 1) which intermittently keep lowering the volume.It is in Party Mode with a Play 3 (Gen 1) which remains at the same volume.I have submitted diagnostics: 1298325802Could you assist please?

If you’re experiencing a loud undulating hum coming out of your Sonos Five speaker which is connected via line-in cable to a turntable with a built-in pre-amp and is happening only when playing vinyl and is more noticeable in the run off of that vinyl, it’s because these two items should not be in such close proximity to each other and need to be separated by a distance of at least 2 feet apart to remedy that.This happened to me recently with my setup and I couldn’t understand why until I did a bit of research, not just here on this community but on other forums and sites such as reddit. What I learned was apparently the transformer and the emanating magnetic field in each item was causing a feedback loop when placed within a foot of each other and would increase whenever I would try to increase the volume settings using the Sonos app on my phone. Now that the increased separation has been implemented, no more hum and I can now initiate more volume and wow, the quality of sound is so m

I bought the pro-ject turntable with the pre-amp that was recommended by Sonos to connect to a sonos 5. I was getting a loud low hum coming through the speakers and I couldn’t find a way to ground the turntable to the speaker. I tried buying an upgraded rca cable that didn’t have the grounding wire, the sound quality improved a little but it still has a very heavy low hum. Is there a way that I can ground the other end of the wire to the line in on the sonos 5?

Playing YouTube music on a grouped set of rooms when the Sonos controller froze.When it came back, all groups were broken apart (i.e. all speakers listed ungrouped), and one of my speakers was not listed.My system has a Play 3 connected via ethernet, and then the rest of the house using the Sonos Net to connect.---------------------------------Play:3: OfficeSerial Number: 5C-AA-FD-57-F3-B0:BSonos OS: S2Version: 14.10 (build 68330100)Hardware Version: 1.8.1.3-1.2Series ID: A100IP Address: 192.168.0.222WM: 0OTP:  The missing room is two Play 1s that are paired, and only one of them shows in the Help | About My Sonos System dialog---------------------------------Play:1: Parental Room (L)Serial Number: 94-9F-3E-81-1A-84:9Sonos OS: S2Version: 14.10 (build 68330100)Hardware Version: 1.20.1.6-1.2Series ID: A200IP Address: 192.168.0.184WM: 0 I am going to try unplugging them from the power and plugging back in, but I am curious if the diagnostic log (1691263823) shows anything on why this happ

I’ve been recently noticing, that while playing streaming music (livexlive or pandora) on my Play5 (legacy) the sound will sometimes feel “flat” - like it is playing on a small, low quality speaker. If I nudge the volume up a bit - the bass and fullness kick back in - at first I thought maybe I was playing too low of volume - but I can move the volume back down a bit and it stays.  For a while.  After a few minutes, I lose the bass again - in the middle of a song - (literally JUST happened while I was typing this sentence!). Pausing and restarting, doesn’t ‘seem to help - but tweaking the volume up and then down again, brings back my fullness of sound.I am NOT playing music loudly - my volume “dot” is less than a quarter of the way across the bar.  Anyone run into something like this - is there a fix? 

I just replaced Google Next Mesh with Eero 6+ mesh. All Wi-Fi devices work except Sonos. Well, Sonos only recognizes one speaker (One SL). I have seven speakers. The system was working fine until I switched. My controller is S2.One of the speakers is old. It is on S1. Again, no problems until switch.

Hi Guys, I have a couple of Gen 1, play 5 speakers & the Sonos bridge which was needed when first setting my system up. I run Sonos 1 software as I believe Sonos 2 is for gen 2 & newer systems (happy to be corrected on this) I've changed my modem recently to wifi 6 & now I get an existing system not found error. No matter what I try I can't get my system going again. I have noticed that my bridge doesn't have a light on to indicate it's working, if this is the issue i'm unsure. QUESTION: Should my bridge have an active light? Is there a way I can check to see if my bridge is functioning as it should? Anyone have this problem before? Any help would be appreciated. PS My preference is to get this system back up & running, hoping not to have to go out & start again with new equipment. Thank you.

I’m having an odd problem with the resume button not working. I mostly listen to Scala Radio on my Play:5. If I pause it, then after an interval of time (15mins or longer is my rough guess) then pressing the resume button on the speaker has no effect. Using either the desktop app or my phone’s app, hitting the ‘play’ triangle results in the error message "Unable to play Scala Radio - station not found"If i navigate through to “Sonos Favorites” then the same station starts up fine.I’ve tried resetting the speakers (ie turn off, remove from power, leave for 10 mins, plug back in) and removing Scala from my favourites - no difference.Other inputs (for example Spotify) seem to resume just fine. I mention Scala Radio in particular as they recently changed their delivery method from TuneIn to PlanetRadio - so I don’t know if that has a bearing.

Hi.  First time here for help.  Seems my 1st gen play 5 has started making a background whistle when connected to ac power, whether playing music or not.  I've recycled power, left it unplugged for a few days, moved it to other sockets in the house but all to no avail.  I've switched it with a play 1 and the 1 works ok in the position where the 5 normally resides.  The 5 when in the position where the 1 normally lives still produces a background whistle.  Anybody have any ideas on where to go from here.  Many thanks in advance for all replies.

Hello! I have observed strange system behavior when adding a new product.When I add new speaker to system sometimes at the end I have pleasant sound and info that I can start complete the settings. But sometimes I got info that product has been added, but must be registered and updated. If it is brand new speaker than ok. But sometimes I got this info when I add speaker after factory reset.It's a bit of a lottery how the process of adding a new product will end up.Has anyone encountered anything like this. Is this even a problem?

Sonos Model Play 1 stopped connecting to system orange light flashes when attempting to connect via wifi or Ethernet cable to router.  Have attempted to reset by unplugging for up to 1 minute.

I bought 2 second hand Sonia Play 3’s.I got home and did a factory reset on them. But they won’t show up when I click add product. Sometimes the orange light just stays on. I have tried plugging them into the Ethernet cable hoping it’s a software update they need.  any ideas? 

Just completely reset all pieces in my Office, re-added to the system.  All is good, then all devices in Office drop out.  Comes back, Sub only.  All back on, then right One drops.  Now left One and Sub are off.  Not an IP address conflict.  Nothing else in my house is having any interference, Just my Sonos in the Office.  Extremely frustrating.  1399813945

I have a Sonos one linked with my sub.  The sun will cut out intermittently.  Both are plugged directly into my wireless router (which is plugged directly into modem)  help 

Hi all I just bought a Five. I have 1 one and 1 one sl in sterio pairI wanted to add the five to the room. But the room got named (eetkamer 2) instead of (eetkamer). I reset the five and tried again. Same thing happens. Reset the five again. Unpaired the one & one sl. But I can't add the five to the same room as a one. Tried againReset the five, one, one slAdded the five to a new room (bathroom)Added the one sl to existing room (bathroom)After the setup the one sl added itself to (bathroom 2)Added the one to existing room (bathroom) is said there are 2 products in that room. Strange. In the settings screen there are now 3 bathroom(bathroom, bathroom 2, bathroom 3).  Reset all 3 again. Setup one slAdded one to same room worksAdded 5, makes separate room with 2 at the end. E.g. "living room 2” instead of "living room" And when I try to play music I can view the 3 bathrooms and group the 3 rooms together. But they are in 3 different rooms.  Is this is limitation or am I doing somethin

Hi, I have a Sonos Play5 Gen1 - when plugged up to power there is a buzzing or squealing noise coming from the unit. It has been doing it for a few years, but since I first heard it I keep it powered off and it’s not been used. Its twin sister misses it and wants it back and to be paired up again.  what is causing this?is there a genuine fix without cost or replacement? Thanks in advance. 

I have just added an old Play 3 to my network which also has a Beam and a Playbase.I have my music library of FLACs ripped from my CD collection on a hard drive attached to my router.If I try to play one of a fair proportion of those FLACs on the Play 3 alone, it doesn’t work; I get errors from “can’t connect” to “wrongly encoded”. It seems consistent which ones don’t play. They work fine on the other speakers, and they will play on the 3, so long as another speaker is also playing them. The moment I stop the other speaker, the Play 3 stops playing the song with an error. Other tracks are fine. All have been ripped with the same software and the same settings. I’m baffled, don’t know where to start debugging this, any ideas?

I’m having a continual problem with BBC Sounds that feels a lot like a bug. Every day, the BBC Sounds stops playing at some point. When this happens, the Sonos Play:5 refuses to play anything else. It won’t restart Sounds and it won’t play any other app. Only a power cycle gets it back. This is getting pretty old.I thought it was a probably a Wifi problem (I have UniFi APs and switches) so I plugged in the Ethernet and let it run hardwired. Same problem. Checked all the obvious but geeky network stuff (it’s not being blocked on STP) but I’m none the wiser. The Sonos network interface remains up (it’s pingable) but the controller looks like it’s locking up somehow.Anyone else seen this? Any thoughts? We just stream BBC Radio 4 so it’s not like it’s doing anything complicated with Sounds.

My Play 1 has just died! Ive done the basics like swapping the power cable from another working Play 1 to see if it will boot, no avail, any ideas? Or any ideas where I might take it to get someone to look at it? I dont want to just buy another one!ThanksKaren

I’ve been locked out of my Sonos device since trying unsuccessfully to update settings (change the room name associated with my speaker). The app advised an update required, I tried (again) unsuccessfully to install it. After some hours with Sonos Support and speaking with BT, my ISP I now await a swap out replacement.Question I was unable to get a satisfactory answer to was this. Does the Sonos device need port forwarding settings in place in the firewall menu? In the BT hub settings, it describes port forwarding as necessary for gaming controllers to access the internet. I am able to connect the Sonos locally with my iPad, the Sonos shows up in the BT Smart Hub 7 screen,  but it seems unable to connect to the internet and therefore my account.Please assume I’ve tried each and every fix for this issue. Thanks for any assistance.