Answered

One SL stop playing music after one song of an album stored on android phone

  • 13 November 2022
  • 2 replies
  • 130 views
S

Hi,

I encounter a problem with my sonos One SL.

My One SL stop playing after one song of an album (store as MP3 on my phone : Samsung A52S Android V12). All the album is on the playlist, and music starts again when I unlock my phone and go on the app.

I have no problem with radios so far or others music applications. I check all Android parameters for sleep mode, application not used, battery saving and everything is disabled. My WI-FI settings seems OK.

I check different topics but nothing solve this issue.

Any idea what can be the problem ?

Thanks for the help.

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Best answer by Shinee 18 November 2022, 14:08

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2 replies

Jamie A
Userlevel 7
Badge +16

Hi @Shinee, welcome to the Sonos Community!

It sounds like a permission issue since it fixes itself after unlocking the device and going back into the Sonos App. As you said you’ve checked these parameters already, I would recommend replicating the issue, submitting a diagnostics, then reaching out to our support team as they have the tool to help troubleshoot and resolve this issue.

I hope this helps!

S

Hi Jamie,

Thanks for your answer. I found the problem. It was related to a battery parameters for Sonos application. I changed the default setting to a specific one (no interruption).

Hope this will help others members.

Have a nice day.

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