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I get "song not encoded properly" every now and then, when listening to Sonos Playlist. 99% of the songs come from Apple Music.

Good morningI want to buy the Sonos arc (at the time only the arc without sorround nor sub).I Have only une Ethernet cable in the room; the question is: if I connect the ethernet to the Arc, can I see Netflix/Disney Plus in the TV (the Arc will share the Internet with the TV) or should I connect the Ethernet to the TV and work with the Arc in Wifi.In this second case, what problems can I have?Thanks in advance and excuse my poor English

I ran a Sonos system for several years without any big issues but today I updated my wifi thingies and a question arose. Me and the wife have Spotifu Duo and want to use our Sonos system with our own Spotify accounts so we don’t mess up our different lists and suggestions (nowhere near similar taste in music).When I look at Sonos support page they state that it’s easy, just add another Spotify service in the Sonos app. It’s just that when I do so Sonos state that I dont have to add a new service since I already have an active one. So maybe time to update the support page or what am I doing wrong? Thanks!

Hi there,I am considering to add the Sonos Amp to my setup, but I´ve got some questions:Lets say I connect my PC to it using the ARC port (via optical) and my laptop using LineIn. I would love to set up so that a signal from the ARC input auto-plays on the connected passive speakers, while a LineIn input auto-plays to another speaker. This never happens at the same time, but I don´t want to change the autoplay setting every time using it for the other input/player-combination. Is there a way to set this up?Adding another port to my setup for the LineIn part would solve my problem, but I am trying to prevent this.Thank you for your help and have a nice weekend :DKind regards,Max

Hello thereDiagnostics: 2113276301We have a stereo pair of Play One set up as surround sound in a room along with a sub and a Playbar. One of the Play Ones has stopped producing sound completely. I can still control the volume of the room with it but there is no sound from the unit. I’ve tried switching it on and off and performing a factory reset on it with no result. Can you please advise what else I can do to get it to work? Thank you. 

Sonos app on iPhone. Using Amazon Music to stream. I go into ‘albums’ from the Home Screen. Some albums have a ‘play’ button which enables me to play the whole album. Some albums don’t have a ‘play’ button and you can only play one song at a time. Compare the two images below. It’s really irritating. What’s going on? 

I’ve recently moved my Symfonisk speaker from its place in the Office/Den and swapped places the Kitchen-based Play 3. I was able to save the Symfonisk’s room name to Kitchen 2 in the iOS app but the Play 3 will not keep the new room name.  Now both keep overriding any name changes I give them. Any ideas why?Video of the issue below:I do not have Apple Home setup at all in case that’s important.

HiI am having a problem with the Arc coming on at full volume sometimes when I turn my TV on, it didn’t do it on the beam before I upgraded. It sometimes does it when I change channels on the Sky box or when I turn on to a streaming channel. I have been talking to technical for a few months and trying different things but it still does it. It’s so annoying I am thinking of changing the system for something else but nothing compares. Am I the only person suffering from this or is there anyone else.

OK Changed my home network and I guess I waited too long to change the settings in Sonos. When I go into Settings the option for system isn’t highlighted and I can’t get in to change my network settings 

I am doing an outdoor sound upgrade and running four Sonos amps to 8 Klipsch AW-650 speakers to create 4 zones.  One question - The Sonos Amp is rated at 125w but my speakers (8ohm) are rated for 85w RMS and 340 Peak.   Should I be using Volume Control to protect the speakers? Or is the power close enough to not be a big deal?  Any idea what Volume Control % to use?  Thanks! 

A few minutes ago, I accidentally saved a new playlist with the name of an older Sonosplaylist, copying over the old list. Anyone know of a way to recover the earlier version of the old playlist? 

I have had a Sonos Arc for about three or four months now.  I have attempted multiple times and with different app updates to link YouTube Music with my arc.  I follow the steps carefully, and enter my code each time.  When I get to the final Google page, it says,“Success!  Device connected” Under that, it displays my google account gmail address.  Then it instructs me to continue to your device.  When I switch back to the Sonos app, the app says “Connection ErrorThere was a problem adding the YouTube Music account.  A connection to YouTube Music could not be made.”My only option is to click “done”.  I have uninstalled and reinstalled the app.  There isn't a way to add the service on the Sonos website, so I'm unsure how to proceed from here.  I have been waiting quite a while for this service.

Hello, I’m interested to buy Sonos arc black but there is not any available in Poland for some reason . I have found few white ones ( not fitting with my furniture). Do you have any ideas why is like that. I have contacted few shops in Poland and they can’t give me the answer when they will have black ones. Any idea ? 

How can I tell, without a better memory than mine, which is Mozart and which Brahms? This is not the only album with this problem. At least this has all the movements instead of only some, but still. Can I change a setting? 

I have had nothing but trouble from this sound bar. I was looking for a seamless experience and that's exactly what I didn't get. Every time I turn on the TV the sound does not come through so I have to turn the TV on and off a few times for it to find and play through the sound bar. So I disconnected from the TV. Now I cant even play music through it from my iPhone. Seriously what a waist of money. If your a techy and you like playing with these things every time they stop working then you'll enjoy. But if you just want to use the damn thing and want it to work every time, don't waist your time as it is the most frustrating experience. Also when it did work once upon a time the voice from the TV and the Lips of the person speaking were out of sync. I made the adjustment for this according to the instructions but still wasn't quite there. Just another frustration. It now sits under my TV just looking good. Dont waist your money on this Frivolous technology. So glad I didn't setup the r

HiI’m just baffled - I update my Sonos regularly but there are over 2500 songs missing from it.My Itunes library is on the C Drive on my laptop, I’ve checked the tags on my compilations and none show ‘Various Artists’ so it’s not that, I have absolutely no idea what the issue is, does anyone have any ideas where I might start?  Any help will be very gratefully received.

Sonos Roam added normally to existing Sonos system (several speakers/rooms - all good). Then enabled with Alexa - appears to go fine.Back to Alexa - all other speakers listed correctly as Sonos speakers (have Sonos skill etc) BUT the roam will NOT discover as a Sonos speaker!The roam is listed in Alexa devices as “communication” NOT as a Sonos speaker.Only the roam has this issue.Any ideas? TIA...

Why won’t SONOS stop spamming me? How do I stop it? There are messages from other users in this forum going back years about this that are closed topics. But still SONOS ignores its own settings. I contacted Sonos support again about this earlier in the week. They said the same things to me that they did a year ago about changing settings when I asked. And then they said they would look into it more to end the conversation. And I have now received more marketing spam from them about yet another product they are trying to sell. Sonos is a wretched company. All my devices have in app and email contact options disabled but these switches are not respected by SONOS marketing.All my devices received the same spam. It goes on and on. If SONOS want to repeatedly send unsolicited messages then the products should be free. From what Sonos support tell me they must have been looking into a ‘fix’ for this for years. Or maybe they don’t want to fix this because people do not care. 

I bought a Sonos Roam. When I start playing via Airplay the speaker is mute after one or 2 seconds. Then it doesn't work. The issue occurs when I stream from iPhone, iPad or Mac mini. My router is Linksys E3200. When I stream from iPhone or iPad to Apple TV everything is fine, but I cannot stream to Sonos speaker. All operating systems and Sonos firmware are up to date. I can play via Bluetooth but I would prefer airplay, which is more convenient to use. Any suggestions or tips?Mike

G’dayWhenever I play Spotify through my Sonos set up, after 15 mins or so, my music cuts out and my internet crashes. At first i thought it was an issue with the internet as we have recently moved into a new property and set up with a new internet provider. I do not receive any error messages, it just cuts out and anything linked to the internet stops working until the modem has been reset. I have tried using Spotify itself and also through the Sonos app and experience the same issue. Sonos Radio just cut out and I used Soundcloud for over an hour yesterday via the Sonos app and had no issues at all, therefore I’m, assuming it’s an issue within Sonos.   Any help will be much appreciated 

My system was installed by someone no longer in the business, so I lack much of the installation information.  I have a Sony TV with a Playbar connected via optical (I think).  I have paired a Sub to the Playbar.  I have an Amp with some in ceiling speakers (not sure what kind).  Now I try to add the Amp to the room with the Playbar and the amp does not see the Amp so I can’t add it.  So I pair the two rims and it works fine.  What am I doing wrong?

Hi there,I’m having a bit of a nightmare trying to get my Sonos system to work with my ASUS Ai Mesh set up. I realise this has been posted about before but none of what has been suggested in the other posts has worked and neither has spending a few hours on the phone to the customer care team.The issue is speakers drop in an out of the Sonos app, not just in terms of audio but from the system set up screen. I have two Play3’s, a Play 1, Zimfonisk lamp, and 4 Books. Originally the system was set up on an ASUS AX Zenwifi mini AiMesh. I have tried the following to resolve this:Disabled Airtime Fairness Disabled QoS Updated firmware Plugged in an Play3 to my router for Sonos Net Purchased a BOOST to create a Sonos Net Created a fixed IP for every Sonos speaker as per this guide:  Purchased an ASUS AX-XT8 to see if the firmware was any better in working with Sonos products as there was very little listed on these pages regarding the AX mini...all of this to no avail. Nothing I’ve tried has

Hi folks,Just received my Arc, Sub and One SLs coming this weekend.  Should I wait until I have everything, or can I go ahead and set up the Arc?  Should I TruePlay the Arc or wait for the whole setup?Thanks!OB

Thank you in advance!! My mind is doing over time…sonos working as I type,trying to set it to a new room after a move. setting and preferences blank on the app so I’m unable to change.. it won’t find my device on Wi-Fi so will I have no choice to add the earthera cable? 🤯any help is appreciated 

I am trying to get the “grouping” function working. I am listening on a roam, I press the Play/Pause button, wait for the two tones, and it swaps music to the my stereo paired Fives. I have pressed for a shorter period and it just pauses the music. Any idea how to get it to group with the Fives not swap to them?