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I have a simple SONOS network of 2 Play1’s , i’m using S2 and I can’t get my  iphone 12 to connect to the SONOS network.When my phone is the only controlling device on the network it won’t connect. If then i connect another controlling device (e,g. my wife’s iphone12 mini or my MacbookAir) which does work, my iphone 12 suddenly then connects to SONOS network. Then if my i take my wifes’ iPhone12 and MabookAir off the network and try again, my ipHone 12 doesn’t work gain!!Something is blocking my Iphone12 when there is no other controller on the siteI’m using a stand BT smart hub router. The iphones and Macbook air are connected to the 5GHZ network, the SONOS is connected to the same network via 2,5GHZ rebooting any part of the network or phone makes no differenceany ideas?

Hello, During the lasts weeks we have a lot of dropout problems when playing Amazon Music HD content. Having this HD service from its beginning, and without doing any change in our network configuration (3 velop nodes, without isp main network, just an ONT connected to the main velop node), it seems really strange. We have A LOT of sonos devices, but just one of them (playbar) connected by ethernet wire. These dropouts happened only when playing amazon hd content in other device than the playbar, so I supposed it’s a issue with my wireless network. When grouping other rooms with the playbar, that one reproduce the audio perfectly but other rooms have some (less) dropouts. Also checked the same behavior applies with FLAC content on my NAS.So, could be possible to configure our sonos system to use that wired playbar as “master” when using amazon music HD? I think that wired configuration with at least a wired device was available a long time ago in the sonos app.I tried to contact sonos

Has the low volume for alexa/google voice been fixed in beam gen 2  beam gen 1 has been no good for 12 months +

Hi, I am in the market to buy 2 sounbars for 2 separate living zones in my house. I was thinking of 2 Sonos Arcs. Can someone please advise if it is possible to run 2 on the same network and how this can be achieved? Regards, Dennis

Hi all. Im new here and have a a question.I've got an extension being built and while the ceilings are down I have been considering a Sonos set up for this space.  I am hoping to achieve a tv surround sound set up tied in with the option to listen and stream music using all speakers. I think I have narrowed this down to the following Sonos set up but I’m not sure if this would actually work in reality… An Arc, Sonos sub, x1 Sonos Amp and x2 rear Sonos in-ceiling speakers.Is this possible? If yes, what do I need to do or get in addition to make it work?Im looking for a simple answer as I’m a bit simple🤪. Thanks guys!

Hi,Started running into this issue about 3 months after purchasing the Sonos Arc. It randomly disconnects and I need to turn off and on the TV for it to reconnect. This is very frustrating. Please help or I would like to return the items purchased. 

I am about to move from Australia with a number of SONOS speakers and want to know where I can purchase EU power plugs rather than having to get a whole bunch of adaptors for my speakers.

I have a Sonos Roam and all of the sudden it started smoking. I immediately unplugged it from the wall and noticed the USB C cable was starting to melt into it. It no longer powers on. has anyone else experienced this?This speaker is usually kept in our bathroom and perhaps the condensation built up? This is just crazy to me.   

I recently moved into a house with in ceiling speakers. It came with a Control4 system that’s too out of date. So to still take advantage of them (and utilize my current Sonos network) I got a Connect:Amp (get 2) from eBay. I’d like to set up the Front L+R and the Rear L+R through the Amp and have my Playbar serve as the center to give me somewhat of a surround set up. I’m sorry if this doesn’t make much/enough sense but how many Ethernet connections do I need to make this set up work? There is currently one cord going through the wall (about 10-15ft away) from where the TV is to the little AV room. Is that enough or do I need another one (one from the PlayBar to the Amp and another from the PlayBar to the hardwired modem)? I’m really hoping I don’t need to find a way to string another cable through the wall (if I do, any tips on how to do so?). It works for playing music through the S2 app, I just can’t get the whole surround set up.Also, can I connect multiple speaker wires into the

Hello,I can not add Tidal as Service to my Sonos. It simply is not there as option when I search for it, while other similar services as Deezer are there. What I am missing?

When trying to sync my apple music with the app it gives me a blank screen. Already refreshed app and removed and added back on. Have 2 different devices same issue. Need sonos to fix the app.

In Australia, The Macquarie network radio stations have developed their own digital radio app’s and have deleted access from Sonos radio and all other radio apps, They want you to use their own APPS to here the stations, so how can I add these stations to the Sonos APP so I can play through our speakers

Hi everyone, I would like to enter Sonos world by taking a Connect/Port and connect to my existing Yamaha 3.1 system (receiver soundbar and subwoofer yht-s400). Moreover I also have a turntable to connect to.The question is: if I also add 2 sonos one, can I combine all together to obtain a 5.1 system, Connect/Port to 3.1 system plus surround speakers sonos one? I obviously would like to use them all in one room. Could the configuration work or could the signal have delay between sonos speaker and the existing old ones? And to add also TV do I need a sonos amp to have hdmi in? Thank You very much for the help… 

can i use a play3 instead of a sub to create a surround 5.1 together with one beam and two ones

Hi all, I just buy two sonos ceilings trying to improve my sound (i’ve a sonosBar)Regarding Sonos ceiling…- is it necesary the Amp to enjoy “completely”?what kind of cable i’ll need?

We have 2 Sonos Outdoor Speakers on our patio that were pre wired by the builder. The speaker wire cable runs inside to our Sonos Amp. I’ve just mounted a television outside, but have no way to run an HDMI cable all the way inside to the Amp. What are my options to get my outdoor speakers to play the television sound as well as music through the app? Will any of the available wireless hdmi extenders work?

I have a typical 5.1 setup in the Living Room.  I want to temporarily move one of my Play:1s to the deck to play some music.I assume I do this by ungrouping my living room and using it independently, then regrouping once I’m done, but wanted to check in here to see 1) If there is an “easier” process, and 2) If there are any potential problems or extra steps that I’ll be stuck with by doing so.Ultimately I’ll probably buy another speaker to avoid this, but this is a more immediate need.Thanks!

I get "song not encoded properly" every now and then, when listening to Sonos Playlist. 99% of the songs come from Apple Music.

Good morningI want to buy the Sonos arc (at the time only the arc without sorround nor sub).I Have only une Ethernet cable in the room; the question is: if I connect the ethernet to the Arc, can I see Netflix/Disney Plus in the TV (the Arc will share the Internet with the TV) or should I connect the Ethernet to the TV and work with the Arc in Wifi.In this second case, what problems can I have?Thanks in advance and excuse my poor English

I ran a Sonos system for several years without any big issues but today I updated my wifi thingies and a question arose. Me and the wife have Spotifu Duo and want to use our Sonos system with our own Spotify accounts so we don’t mess up our different lists and suggestions (nowhere near similar taste in music).When I look at Sonos support page they state that it’s easy, just add another Spotify service in the Sonos app. It’s just that when I do so Sonos state that I dont have to add a new service since I already have an active one. So maybe time to update the support page or what am I doing wrong? Thanks!

Hi there,I am considering to add the Sonos Amp to my setup, but I´ve got some questions:Lets say I connect my PC to it using the ARC port (via optical) and my laptop using LineIn. I would love to set up so that a signal from the ARC input auto-plays on the connected passive speakers, while a LineIn input auto-plays to another speaker. This never happens at the same time, but I don´t want to change the autoplay setting every time using it for the other input/player-combination. Is there a way to set this up?Adding another port to my setup for the LineIn part would solve my problem, but I am trying to prevent this.Thank you for your help and have a nice weekend :DKind regards,Max

Hello thereDiagnostics: 2113276301We have a stereo pair of Play One set up as surround sound in a room along with a sub and a Playbar. One of the Play Ones has stopped producing sound completely. I can still control the volume of the room with it but there is no sound from the unit. I’ve tried switching it on and off and performing a factory reset on it with no result. Can you please advise what else I can do to get it to work? Thank you. 

Sonos app on iPhone. Using Amazon Music to stream. I go into ‘albums’ from the Home Screen. Some albums have a ‘play’ button which enables me to play the whole album. Some albums don’t have a ‘play’ button and you can only play one song at a time. Compare the two images below. It’s really irritating. What’s going on? 

I’ve recently moved my Symfonisk speaker from its place in the Office/Den and swapped places the Kitchen-based Play 3. I was able to save the Symfonisk’s room name to Kitchen 2 in the iOS app but the Play 3 will not keep the new room name.  Now both keep overriding any name changes I give them. Any ideas why?Video of the issue below:I do not have Apple Home setup at all in case that’s important.

HiI am having a problem with the Arc coming on at full volume sometimes when I turn my TV on, it didn’t do it on the beam before I upgraded. It sometimes does it when I change channels on the Sky box or when I turn on to a streaming channel. I have been talking to technical for a few months and trying different things but it still does it. It’s so annoying I am thinking of changing the system for something else but nothing compares. Am I the only person suffering from this or is there anyone else.