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I purchased the Amp outdoor speaker combo from Best Buy and now want to add a pair of sonance rk63 rock speakers. I know you can hookup up 4 8ohm speakers to the Amp.  The RK83 ohm ratings says 8 ohm nominal and 6ohm minimum. Can I connect all 4 of these in parallel without any problems?  Speakers that came with the Best Buy kit are MAGO6V3.  Thanks!  

Help! I can’t access my sonos via the app. I can’t remember the email credentials from when I set it up but it looks like my old boarder hijacked it because when I try to use the app it requires an update and when I press on that it comes up with an email address requesting a password and it is not my email. He won’t give me the details and I’m not sure how to proceed. I just want to connect my new account to my old sonos. Any suggestions?

Starting this morning, I am unable to play any of my playlists (on Android and coming from Amazon Music).  When I try, it starts going through each song on the first album in the playlist and gives me a message that says "Unable to play [song title] - the song is not encoded correctly."  If I search for and play the album directly it works just fine, but I cannot play it through the playlist. Any idea why this would suddenly be happening for playlists that were working just fine yesterday? Thanks in advance! Cheers,Burt

Hi guys I own an old play:3 and two ones. The ones are in the living room as stereo pair and the sonos 3 is in the kitchen. I don’t want voice control. I have an oled tv that may benefit from a soundbar. Right now I’m somewhat confused on how to expand the system. The main thing for me is being able to listen to music on Spotify but get that rich and crisp sound I sometimes hear in bars or restaurants even at low volume. Can’t describe it any better.  Should I:1. fill up my living room with sonos ones everywhere? With one sub for bass? this seems to be the closest to the setup I see in bars and restaurants  get one arc / beam and use the ones as back speakers? How would this setup perform playing music?  add a second hand play3 and a sub for bass? Maybe use the two ones as tweeters? Wouldn’t I run into legacy problems with the 3? 4. Just get two fives and use the ones elsewhere in the house (bathroom, attic)?your input is greatly appreciated         

Hi im going to purchase a Sonos arc for my LG tv 49UH661V  and I’m hesitant on getting because I’m afraid the picture and the sound will not be in sync when using the sky Q box. I have read that this is something that cannot be fixed and I also seen my brothers tv at the weekend and he has the arc and it’s not in sync with tv which makes it very frustrating and he has tried all but failed to solve.ive a Sonos sound bar for 5 years and have no problems and want to upgrade to the arc but I’m afraid to spend the money and it not to be in synccould you please let me know if my tv will have the same problem or if there is a solution many thanks 

I am currently building and have a ok-sized family room/kitchen space. The living room space is approximately 22’ wide x 18’ deep. If I add the kitchen it is 22’ wide x 36’ deep. I am trying to plan for the space. I imagine pairing my ARC and Sonos Sub with a Sonos AMP that connects to in ceiling Sonance speakers. My question is do I add 2 pairs (QTY 4) Sonance in ceiling speakers or 1 pair (QTY 2) for my living room space? I considered doing 3 pairs (QTY 6) total Sonance in ceiling speakers with the one AMP in the entire kitchen/family room space, but figured I would like to treat more as two zones (one family room 2 pairs, and one kitchen 1 pair), but I know multiple zones on one amp is not possible.  Which of the following would make more sense: For the family room (22’ wide x 18’ deep); Sonos ARC, Sonos Sub, Sonos AMP, Sonance In-ceiling 1 pair (QTY 2) --- For the kitchen; Sonos AMP, Sonance In-ceiling 1 pair (QTY 2)orFor the family room (22’ wide x 18’ deep); Sonos ARC, Sonos Sub,

I have used the Amp connected to a TV via HDMI to act as the front of a surround system, left, right and phantom center channel, sub out and support Sonos speakers as rear surrounds.With the Amp set up in this configuration, running a powered sub from the sub out port, is that sub receiving the actual decoded subwoofer channel from Dolby, basically the .1 of 5.1 or does the Amp just use its crossover to feed low frequency from the left and right channels to the sub out port as it would in a stereo set up?Likewise, is the phantom center channel derived/created from the decoded center channel of Dolby 5.1 or is it purely simulated from the left and right channels?   

If I’m streaming Apple music, the Sonos app shows I have just under 10,000 songs. The streaming has been janky in the past and I get tired of Error 1002 when trying to initiate streaming Apple Music with all my songs.  I have a Mac mini with my Apple Music library downloaded onto it, hoping to avoid the problems that come with streaming Apple Music.  The Sonos app is showing a little less than 8,000 songs in my music library downloaded on the mini.  I’ve fixed all the old DRM protected files so they will play from my mini.  After a bit of sleuthing I discovered that all the songs “missing” from my music library on my mini according to the Sonos app are “Apple Music AAC audio” files. But they are downloaded to the music library on the mini.  So Sonos can’t play Apple Music AAC audio files except through streaming?

My sub will connect to the Playbar and everything seems fine except literally no sound is coming out. Yes, I have toggled the sub on/off button in the app!  However the Sub works if I connect it to speakers elsewhere in the house.  Move the Sub back to the Playbar and it’s silent again. Unplugged the Sub and Playbar many times hoping that would reset it somehow. No luck!All software is updated. Regardless of configuration, the Sub shows up in “About My System” without any red flags I can see. 

I have old Play 1s and want to add new Arc -- but Play 1 dont work on S2 -- will that work for surround? 

Hello,I am generally very pleased with my Sonos setup and it has revived my passion for good sounding music. I usually stream from my MacBook and generally have no issues, apart from when I need a break or a gap in listening. After a break I find it difficult to start listening again, Sonos just won’t seem to wake up? I am using Apple streaming and the only way I seem to be able to start listening again is to quit the Apple Music app, quit the Sonos app click on the airplay icon in Apple Music and select my room. This works but I’m wondering if I need to change a setting somewhere so that I don’t have to go through this lengthy process. Cheers, Simon

Hi,I have read so many different answers so here is my question: I got the new Beam with Dolby Atmos + SUB and i wonder how to setup my PS5 with it.I have HDMI from my Samsung Q85R arc to the Sonos Beam and from my PS5 to Samsung Q85R HDMI port 1.Which settings i choose for the best sound?TV, Soundbar or AV reciever?PCM, Dolby or DTS?My second question is when i shall choose Dolby Digital+ on my Samsung Q85R audio settings it jumps back to PCM but with Dolby Atmos setting active, is that normal? /Marco

It started a few days ago when I’m home, the song from “Queen - We will rock you” starts playing unexpectedly. I did notice that when it plays it’s through the Sonos app utilizing Amazon music streaming service. I unlinked the Amazon account and then linked it once again. I have submitted the diagnostics just now I don’t know what the next step in this process is, maybe if you can point me in the right direction. Thanks!  

Hi,The latest update brought some significant UI bugs. When I move mouse over UI controls they disappear (see attached screenshot). It works for all controls including menu and text boxes. Items may reappear if I move mouse very slow. But it’s unpredictable. I tried to reinstall the app with no success. I must mention that I’ve been using the Windows app for quite some time and it was always working fine. I use the latest (fully updated) Windows 10. Please help.Thanks,Dmitry 

When I stream/play my Amazon playlists on Sonos, songs are cutting out and going off and on. It isn’t every song, but it’s always the same songs that do it. But when I ask Alexa to play those same songs on Sonos, they do not cut out or go off and on. What am I missing?  

Hello,I have a Sonos Arc and a LG WebOS OLED tv. Initial setup a few months ago was fine between the two but now they no longer work together. The LG recognizes that there is a cable plugged into the HDMI Port 2 (arc port) but no sound. Volume button shows the grey circle indicating there is no sound.Message on Sonos APP : HDMI ARC not detected. Make sure the HDMI cable is connected to the ARC port and your TV is on.Following are the steps which I already performed after reading lots of advice:Reset factory settings of TV  Reboot and unplug source  Tried different HDMI Cables CEC/Simplink on LG is on. Sound option is connected to HDMI ARC and checked with all options (PCM, AUTO and Pass Through). eARC is turned off Checkec Arc port (HDMI 2 on side) Reset factory settings of SonoSI’ve tried it all and am no further ahead. Help!!!

Hello, so I have a newer TV (less than 1 year old) and stream with an Amazon Firestick. I recently added a Beam and noticed my TV screen intermittently goes black for a second or two. When I unplug the Bean from the Arc HDMI port the tv works just fine. I also noticed if I’m watching a movie it’s paused after the screen blinks black. I have tried a new HDMI cable and same thing. I used to have the Firestick in the Arc HDMI port snd it worked just fine before installing the Beam. Like I said I can turn the problem on and off by simply unplugging the HDMI cable from the Beam, but in doing so I did notice that when I plug an HDMI cable into the beam the TV screen goes black for a second or two as well. Any thoughts what might be causing is?

On the web it says yes, but the application tells me that it is not available in my country, do I do something wrong?

I have an older amp that doesn’t show up in my account / profile.  So I can’t use the upgrade program.  How can I get this component into my account ?

Hi,I just started using Sonos Speaker One Gen 2 than i made quick research for the Dolby atmos and so and so than i remark i need buy Sonos Beam Gen 2 or Sonos Arc products but i have a complicated problem :(As i understood Sonos Beam Gen2 or Sonos Arc doesn’t provide Dolby Atmos via AirPlay 2 so i have projection setup at my home and it’s cell mounted with no ARC Support ? as i understood i can connect my apple tv4K directly to sonos beam 2 or sonos arc than as a out to my projection hdmi ? even my projection doesn’t support ARC hdmi ?Isn’t it any solution for Wireless Dolby Atmos AirPlay 2 or something like that ?

Hello,If I attempt to play Amazon music or Sirius/XM or tune-in, my system continuously cuts out and jumps songs.  If I play spotify, which I dropped my premium subscription, it plays fine.  It seems that only spotify will play without issues.  Has anyone else experienced a similar issue?

I called 2x today to support because my 27 Sonos speakers have somehow all disconnected from my UniFi network.  Both times level 2 support was involved / basically telling me to contact UniFi .  The problem has nothing to do with UniFi - only Sonos among 450 devices on my four Wi-Fi networks has a problem.   Thanks for nothing Sonos / I failed to even get an email response after they promised to provide one.  

Dearest employees at Sonos,I can’t state how frustrated I got when I realized, after purchasing a pair of Sonos One (which a friend of mine brought from the US) and connecting to my place in São Paulo, that I could not use the voice assistant Alexa. The cost of the speakers was R$2.3k (which is the equivalent of two monthly minimum wages in my country), too expensive for it not to have this capability.I have seen many people desiring exactly that functionality in the forums here at your website. Therefore, I believe you have a market waiting for that update.Best Regards,Bruno

Hi there,Hoping someone can help me out with this seemingly random problem that occurred over the weekend - I have not made any changes to my system.I have my music library stored on an old HP ProLiant server in my office running Windows Home Server 2011 - I have been doing this since my first Sonos purchase in 2014 and it has been almost completely problem-free. The server isn’t set up to do anything fancy other than store my music library and allow me to stream to the Sonos speakers around the house.Having checked before posting this (wary of the file limit to Sonos libraries), my library is formed of a single folder of 478GB, with multiple sub-folders. Windows Explorer tells me that it is made up of 32,428 individual files spread across 2,480 folders.I allow the Sonos system to index my Music Library every night at 2am and this has been the setup since I first purchased a Play:3 in 2014. If I add some files during the day and I want to listen, I manually trigger a music library inde

Since installing my Beam 2 I have found that there is a slight, but annoying, delay between screen picture and voice sounds.  This didn’t happen before. Is there a cure?  Thanks for any advice you can give. John.