I have a new Arc paired with a Gen 2 Sub and two Play 3s for surrounds. All are running on S2 and the Arc is wired. I also have 8 legacy devices running on S1 and the root zone is wired. All S1 and S2 devices have reserved static IPs.
The problem is that lately, when I open the S2 app, under “System” it indicates “3 Issues” and a red dot. When I click on that, I am given no more info, and when I click on “About My System” the Arc is missing, but the Sub and the two surrounds are shown.
I do not see the Arc as a connected device in my router’s admin screens and I can’t connect to it using a browser to look at the network matrix. I CAN connect to the surrounds and it shows the Arc as having the correct IP address but the network matirx shows the Arc as being undefined.
The Arc is playing TV sound so it is definitely powered up and working.
The usual fix is to “Find Missing Products” or reboot etc. but that is getting old. This was happening before the recent DTS update (from today).
Best answer by Ken_GriffithsView original