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Hi, I bought the equipment in the store as new, but with a return. Currently there is equipment on a different account. Am I somehow able to rewrite this equipment to my account?

Hi I have more and more streaming drops playing local radio program… my Internet connection is stable and wifi is strong…. Is it possible to have a closer look to debug logs on sonos devices to find out what's happen ?thanks Manuel 

Hi there! I have multiple Sonos amps in my house, one of which is connected to a TV via HDMI arc. I often play audio via Airplay 2 across the whole house, but then when someone turns on the TV in the living room it auto disconnects Airplay in the rest of the house. How can I keep the Music playing and Airplay connected in the rest of the house when someone turns on the TV? 

It's so irritating that the Roam drains so quickly in standby mode.  If you forget to switch it off (because there are no lights on in standby) and you want to use it after a few days, the battery is empty.  Now you have to keep in mind that you actually charge it every night.  It would be a huge improvement if the Roam turns itself off completely after being on standby for, say, 30 minutes.

Hi, i’m using a cd player connected to the RCA input of the Sonos Amp.Then ampli outs go to passive speakers.Then sub audio out goes to a dedicated analog amplifier + subwoofer. Due to the analog circuit the sub woofer is delayed some ms respect the passive speakers.The problem is that there is no delay option to allign Amp out and sub out.There is only the option to invert phase (0 and 180) of the sub out but it’s not  I could put a processor between cd player and sonos amp to add some delay but i don’t know if the dac is coupling “amp out” and “sub out” or they are separated. Any solutions ?Thanks

Hi friends of Sonos,can you help me please, I have a Sonos system bought about 4-5 years ago. how can I listern to bbc sounds on my play 3 ? My play3 does not show up in the listed devices. any ideas why? My tv is listed but not any Sonos speakers ?thanks for the helpRichard 

When using my sonus and selectinf all my speakers (six total) the music will stop playing in through one speaker then start again then stop.  Please help!

I have newer and older Sonos components, so in one home we use the S2 controller; in the other the S1.  With either controller, either location, different modems/routers, the controllers will not allow me to load Apple Music.  This started to be an issue months ago but other priorities were more important. At one time the controller/Apple interface was fine.  A suggestion was made to d/c Apple Music as a service and reload.  Now, when I attempt to re-add Apple Music as a service, the S1 controller simply hangs.  I get once red circle and then a white screen - no matter what I do.  I can’t even reinstall Apple Music in the controller.  I thought - I’ll go to the web and install Apple Music through the PC controller - but it refers me back to the Android.This is very frustrating.

I want to be able to use a pair of Sonos One’s with a wifi capable Blu-Ray player without actual internet access.  The application is in a motorhome with TV/HDMI connections.   I don’t have internet setup/router in the RV. Would like to use my iPhone accessing my Apple Music library via cellular or occasionally wifi via an RV park and playing it over the Sonos.  Also playing DVD’s, BR discs, and music files (Flac, ALAC, etc) stored on a USB drive.There are wifi capable players, but can they set up a local network for my purposes?  

My Sonos system needs re-setting daily and I am exhausted and about to give up and find an alternative sound system. I bought a connect in the hope that would help but it didn’t. The App struggles to find the system and constantly needs me to re-set our router which is rather inconvenient with my wife and I working from home and I would rather not have to run around my house each day fixing what I see as Sonos failings. Should I delete the App and start factory setting all 8 of the speakers?

Hi can you pair a turntable to 2 sonos 5’s ?, I know you have to wire 1 in , but will it then play on both speakers????

I’ve had a Sonos 5.1 setup working fine with the optical out from a Samsung TV for a couple of years. Replaced it with a Philips 70PUS8556 and I’m just getting what I should be from the two rear play:1sit sounds to me like it’s just a quieter reproduction of the Playbar, and weirdly when I change the Music Playback setting from Ambient to Full, even when watching TV, the rears get louder, backing up my theory I think. Any ideas? Using the same optical out cable I was using with the old telly, and the Sonos app does say Dolby Digital 5.1 - I just don’t believe it!

I realize there is endless discussion about problems with reauthorizing apple music, but my question is simply ...why? Why is this necessary? Why does it sometimes happen multiple times in a week?  BTW I use both S1 and the later systems in different locations. It happens at both.  This is not urgent, it’s just bothersome.  Thanks very much for your time,  JA

Can the Roam Portable Smart Speaker be paired with my ARC sound bar?

I simply can’t get Apple Music connected to my Sonos system. I’ve uninstalled and reinstalled Sonos as others have suggested. I deleted Apple Music from my account to try and re-add the service. I get the same problem every time. I select “ already have account”, it opens the Apple Music landing page to connect, I select connect, and it just hangs forever. It did this when I tried to reauthorize, and now it’s doing the same to reconnect it.  super frustrating. This is my primary listening mode with Sonos. Other suggestions to fix?

Whenever I add Spotify songs as “Play Next” they get skipped. This is 100% reproducible on all speakers for the last several months. Going back and manually selecting the skipped song in the queue will play it normally.I have submitted diagnostics no. 2032647070, captured immediately after a failed playback.I would appreciate guidance on how to resolve this. Thanks,Jakob

Hi, I stupidly managed to drop my Move speaker, only about six inches and it fell across the charging base slightly denting the front grille cover annoyingly. It still seems to be working ok, but I notice when I dock it onto the base I can see a small amber/orange light come on inside the casing at the bottom for a few seconds. I haven't noticed this before, is it anything to be concerned about?

If i hook up the port to my reciever and wired system will i also be able to use the arc and the sub to play music?  Essentially I’d like all speakers to fire as I stream to the port. Two front wired and two back wired along with ARC and Sub. Can that be done?

My Sonos Beam recently dropped out of my app. I reset the device and went through the process of adding it back to the app.I got to the point where I got the message “Your Beam has been added, but may not appear in the System tab. If so, unplug the power cord and plug it back in to finish set-up from the system tab”Indeed the Beam did not appear, and also did not appear if I switched the power off and on. Any clues on how to resolve this?

I originally setup my BEAM with an optical connection and now want to change to the HDMI ARC connection.  WHAT DO I NEED TO DO?

I am considering purchasing a Move, however, would like to keep it in good condition.  I am a building Industry tradesperson and sometimes environment can be as you would expect dirty and dusty.  I am trying to find some sort of sleeve, anybody got any ideas?

I have a new Sonos Arc ,sub and rear speakers. Which I am very pleased with it I have a few of issues that i would like some help with . How do I set the volume levels to be different for TV/ films and just music. The volume I need for TV is much higher than for music ( radio- streaming) so if I play music in the morning it comes on very very loud and its annoying . Can I set presets so music starts at one level and TV at another. In some films the dialogue is impossible to follow ( not all films) as the background sound are over powering. I read there is a dialogue enhancer but i cant find one or any way to cut back the background sounds.  In some programmes there speech is no quite in sync -especially on channel 4 programmes. I have set the dialogue delay to 0 . Its not much of a delay and only really noticeable when its close ups on people.Any ideas what I can do to solve thee issues?Thanks   

Beam Gen 2 volume issue: automatically drops to 15%. Even if i disconnect the hdmi cable which is hooked on a samsung 43Q67A TV with eARC, playing a stream from TuneIn. Volume limit is as default: 100% volume allowed.When i raise the volume i will see the slider automatically drop to 15% after a few seconds.Factory reset would not help. Is there a solution?

Hi, Can someone provide some insight into what protocols are used over a wireless network when a Sub joins an Arc. I understand it builds a small network between the two, however it doesn't establish over my current wireless network. I most likely need to allow enable something in the wireless settings for this to work.Any guidance would be appreciated.Cheers.Update - Title autocorrected to arch for some reason…..

HiBest position to mount the Arc? Above or below the TV?