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Hi there, I used to be able to control Sonos on 5ghz, but now it seems impossible.I tried to toubleshoot myself and read other questions here, but none solved the issue.Can you help me please?This is my diagnostic #781152974.Thanx in advance.

Hi.  I’m trying to troubleshoot why I’m not getting any bass out of (2) 3 month old Niles NI-GSBSUB-10 inground subs.  A new Crown CDi 2/600 amp is getting the input signal from the 2 different Sonos Amps I tried, as well as an older Niles amp I previously used.  At this point it really seems to be the actual subs, but I’m having a hard time believing that both subs went bad at the same exact time.  I’m very careful with volume and sub volume settings, so it would seem unlikely that the subs were blown.  Could this issue be related to a recent sonos app update? 

Hello! Trying to connect to Spotify on my Sonos app, but the service simply doesn’t show up on the list of music services. There’s no errors, etc; out of the services offered to connect to, Spotify isn’t one of them.I’m currently in South Korea, where Spotify launched its services fairly recently (as of this year or so?); perhaps that may have something to do with it?If this question has been answered already, apologies; the problems I have been having are little different than the previous postings that I’ve found and did not seem to address the issue.

I saw a similar thread about this but it’s closed and no solution was posted. I’m having issues with the line-in on my AMP (which is connected via RCA cables to a preamp, connected to a turntable). There is a constant buzzing sound whenever the line-in is connected that gets louder if I turn up the volume. Also, the music from the turntable is very faint (and not nearly as loud as the buzzing). I’ve tried adjusting the line level but the buzzing is there regardless of the level, and it's always a lot louder than the music. I've tried rebooting the Amp, and switching RCA cables, but nothing seems to work. The amp works for streaming and powering speakers, but there's something up with the line-in.I submitted a diagnostic: 2147038663.

@Sonos: Please refer to diagnostic 1741523771.I cannot add my Sub to the Beam. It has been added before, but now I needed to reconnect it.The sub shows up in the iOS app, and when asked if I want to connect the sub to an existing sepaaker I choose my Beam. Then it does it's thing, and terminates with an error telling “something went wrong”. I then did a factory reset on the Sub - same result, twice. The assigned room shows the Beam, and the ability to “remove Sub “.I can also see in my router, and the “About my Sonos” that the Sub has been assigned an IP, and those match both in the router and in the Sonos APP.Still no sound from my Sub, though ;-)

Hi, I have a SONOS beam, 2 One SL and sub 3 gen, and I have a very recurring problem, my sub is misconfigured and it costs me a lot to reconfigure it from the app.  I do not know what the problem is for which it is deconfigured and neither because it costs me so much to add it again I have a Google nest wifi.  could someone help me please

Hi,I’m new to Sonos.  We have an Arc soundbar connected to our TV (sounds great) and wanted to start playing our CDs and albums again. Thinking of getter the Sonos Amp amplifier. How do you connect both, turntable and CD player) to the Sonos Amp amplifier? Thanks!  

Does anyone know what the last 2 recent firmware updates to the Roam included? There is nothing on the Sonos website under release notes regarding these updates.Thanks in advance!

I’ve currently got a playbar, and planning to add additional speakers as I now have a bigger place. Was going to get 2 x Roams but have some questions hoping to get help with  🤞 Can they be configured to create surround sound set up with playbar? if so, can they also be used independently in another room if you take them mobile?  thanks for any help 

Hi, my library is bigger then 70000 titles. Is it possible to split my lib in two parts and use two sonos connects to play my music. My idea is to play lib1 with connect 1 and lib2 with connect 2 both? Thanks for any help

Hi!My Connect Amp and Play 5 is ethernet hardwired.I had drop-outs on my Play 5 for a very long time, like 1min then it plays for 10sec and then gone again.When then selecting only my Play5 from application (Rooms list), suddenly that room disappears from the list. Still playing, not able to control it.Diagnostic is sent, no:1247721983ThanksLemmy

Hi, i have the Marley Stir it up vinyl player. This vinyl player includes  a pre amp function and a bluetooth connection. With this features I thought I could connect it to my speaker sonos 1 easily but it does not connect and  I learnt reading some discussion on this community that the  sonos one speaker does not have a bluetooth connection.can you please confirm me which model I should use to make sure I can use my Marley device ?Roam or Move correct?Will they be ok to connect to the Marley device described above? Thank you! 

I find it difficult and frustrating to find the Roam drained every time I go to use it.  I try to turn it off rather than putting it to sleep - but I find it hard to tell the difference.  I’ve read 5 second press will turn it off - but that just puts it into BT pairing mode.  I wish Sonos would change the firmware to make is easier to distinguish between sleep/off - if there is such a thing.  It’s usually well drained when I go to use it.  Otherwise I love the speaker.  Frustrating… 

Hi,Testing Amazon HD vs Spotify.On the Amazon app when using Airplay, tapping the Ultra HD logo of a song confirms that it is playing 24-bit / 44.1 khz.  Still on the Amazon music app, when selecting my room (same Sonos speakers), the app shows that it cannot confirm the bit-rate. My question is: is it only the info that is not available thru Sonos or is there an audio quality advantage to use Airplay?Thanks Nicolas

I have a Sonos Play:1 that I am trying to connect to.It was previously connected via a Sonos Bridge but I understand that isn’t needed anymore. I have moved to another house with a new wifi network. I installed the Sonos S2 app on my phone (iOS) and my Windows laptop.But on neither apps can I find the Play:1 via Wifi or connected to the router.I also don’t have access to the System option in the iOS app and the Windows app just redirects me to the website which tells me to install the iOS app.So I’m kind of stuck. Is there somebody that can help me with this?

HiI recently buy a pair or Fives for music and home theater. For an immersive expérience, i buy a pair of Symfonisk to put them in surround but how ?! Do i need a beam or playbar or arc ?! But in this case, my fives are useless ! 🥵thanks for your help  

I am trying to login to the app from my iPhone but its unable to recognise the login details (they are 100% correct) I can login to Sonos fine if I use a web browser any ideas thanks

I have an existing Sonos network with 6 players of various types. I’m thinking of buying a Beam. But I need to understand how it will interact with my Sonos players. I can’t find much info on the subject. The closest I get is some rather terse statements in the Sonos User Guide under “home theatre settings”. The “TV Autoplay” and “Ungroup on Autoplay” settings could do with a bit more explanation…Can somebody please comment on following assumptions / questions:I can add Beam to one of my existing groups. As long as the TV is off, Beam behaves like just another player in the group. When I turn on the TV, there are several possibilities: TV Autoplay = on, Ungroup on Autoplay = on (default) Beam switches to TV audio Beam drops from the group The other players in the group continue playing whatever they were playing TV Autoplay = on, Ungroup on Autoplay = off Beam and all other members of the group switch to TV audio TV Autoplay = off Beam and all other members of the group co

I have two Sonos moves , on one of them I cannot enable the microphone by using the touch possibility on top of the move I have tried to reset the Move and added the move to the sonos system again , and it is also added in the google assistant.It is still not working the light cannot switch on and off and the move does not say “microphone has been turned on/off” diagnistics info below  

Since I’ve tried customer service with both Sonos and Sophos, I thought I’d put this out there for any suggestions/wisdom.Macbook Pro, running 10.13OS, Sonos 1 Desktop App and Sophos Home Premium 10.0.4 (and have had the same setup for some time with no issues).While the Sonos desktop app will show connection to the system when checking “connect to existing Sonos system”, it never gets past the main screen error message “Sorry, we can’t connect to Sonos”.  Mobile apps work fine (all on the same wi-fi network).Turning off Sophos does not change anything, but uninstalling it brings Sonos back (and reinstalling permits it for a day, then the issue returns).Obviously, these two aren’t playing nicely together - again, I’ve been trying to get help on both ends. Any thoughts appreciated. 

I am buying an ark to provide soundfor my television. Well I also be able to use it to play music withmy other Sonos one speakers?  

Hi I have moved house and cannot seem to change the location of my devices. I have tried to be self service so have changed it in Amazon and the Alexa ap. Then tried to change it at the device level too but cannot see where to do that. I have removed and then readded Alexa to my speakers to try reset and nothing has worked.  surely this is a common problem with an easy solution and im just missing.  thanks I’m advance for your help 

My Sonos Arc suddenly stopped working with my LG OLED CX 77” TV. Both are brand new and had been working perfectly for 8 months. I got a new and slightly nicer LG OLED TV for a different room and another Arc. The issue is something with the 77” TV. Anyone else have this issue?  

I have a new Sonos Arc, subwoofer, and two rear SLs in my living room; in my study I have a separate turntable, receiver and speakers (and my vinyl collection).  I would like to be able to connect my Rega RP1 turntable into my new Sonos system.  How can I do that?

When will Siri be available as Assist on e.g. SONOS One?When Alexa came, it was announced that Siri would follow soon. I‘m still waiting.