Answered

Internet radio drops frequently

  • 25 November 2021
  • 2 replies
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Userlevel 2
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Hi 

I have more and more streaming drops playing local radio program… my Internet connection is stable and wifi is strong…. 

Is it possible to have a closer look to debug logs on sonos devices to find out what's happen ?

thanks Manuel 

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Best answer by John B 25 November 2021, 10:41

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2 replies

Userlevel 7
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Which radio station?

Are other stations affected? 

You could submit a system diagnostic and then contact Sonos Support with the confirmation number. 

https://support.sonos.com/s/article/141?language=en_US

However, as @castalla suggests, you should first check that this is a general problem, not an issue with the particular stream.

If it is a general problem, you should also try powering off your router and all Sonos gear, then power up router, then Sonos gear.  This should clear any IP address conflicts.

If that doesn’t help  then it is probably wireless interference.

https://support.sonos.com/s/article/3286?language=en_US