Answered

I have two amps.  One is for outside speakers, and one is for inside speakers.  I wanted to be able to play music outside, TV inside, and same play on both inside and outside.  Is there a way to create a group where same plays on both?  In the app it says group is only available with 3 or more rooms.  Wondering if a room can be added with only two amps, therefore, allowing the two amps to play same thing?  

HelloI have an issue: on my Mac (latest OS) the S1 Controller can't connect anymore to my Sonos Devices. I restarted router, switches, all Sonos devices one by one. I can control them from my Samsung Mobile and from an iPad. I reinstalled on my mac, connected the system but always get the following screen.Any Idea?  

Hello, I have received my new sonos arc yesterday and after multiple tests, reboots and customer support advice it seems that the soundbar is broken - even simple stereo plays from right speakers only and left channel is very distorted and coming out from mid right side.  It seems to me that only 1 or 2 speakers out of 11 works. My question is - is there any way to test individual speakers? I know I will get a replacement, it’s not a problem but I’m bit concerned that the new soundbar may have similar issues. At the moment it’s easy to notice the problem but I’m worried that if it’s just one or two speakers dead, especially the upfiring or one of the center ones it will be quite difficult to pinpoint it. Thanks

I recently got a new play bar and move my beam to my bedroom TV. At first we connect and play music but would not connect to the TV. Now I can’t even get it to connect to the app. Solid white light on top.  Never gets to orange/white or green.Diagnostic confirmation 175169223.

Hi there.  Just wondering if there is anyway disconnect from Tune-In Radio and just add internet streams with out it?  I've got all kind of urls I use with JRiver and on my phone.  Stream quality is higher, delay is shorter and no ads.Thanks

Hi All I have a Sonos Beam (Gen1) and a Sony TV. (But I don't run the full Sub and Surround sound configuration). I'm happy enough with this and Movies play back through it really well.However most standard TV is transmitted as basic Stereo or Dolby 5.1 which is obviously has a much lower effect for general playback. Recently the Sony TV developed a fault and as it is still in warranty Sony will be replacing with an upgrade.They will be replacing with the below upgrade.https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/xr-50x90j/specificationsOne of the features is Sound upscaling which is all good stuff and will try and increase the sound quality from Stereo to 5.1 and so on and so on.Im a little concerned however this benefit wont be passed to the soundbar and lost along the way does anyone have any experience with sound upscaling and the resulting output.Again not looking for excellence just any improvement.. :)KrPaul

While playing music from Amazon music on Sonos the songs skip constantly. When I switch to another streaming service on Sonia they work fine.

Hello everyone, I have 8 Sonos Speakers at home and everything was working fine for many years.Last year, I have changed my Asus RT-AC3200 for a RT-AX88U. The change was transparent and I didn’t meet any issue until the last weeks. When I use the Party Mode to group all the speakers together, it often happens that some speakers stop playing the music, while other speakers continues. And the sound comes back a few seconds later, like the speaker was temporally not anymore in the group.When it happens, I checked and the speakers with no sound are not muted and still present in the app, in the same group, all playing the same audio source.It appears that this issue happens everytime with the same speakers, but not only with the farest from the router.The wifi coverage is very good Each speaker has a static IP I tried to manually change the Sonos Channel, but same issue Restarting the router didn’t change anything I don’t use Sonos Boost, one Play One is plugged to my router.Has anyone any

Hi!  I am thinking about getting my first turntable.  I want one of ProJects turntable cause of the built in preamp. But what type and model?  And also: what shoul i buy of the port and amp? Whats the big difference? Somewhere down the road i might want to buy new speakers, and a different brand than Sonos. 

I’ve posted about this before, but have since taken the steps recommended to correct the problem and they persist.Basically, I’ve been receiving constant “connection to spotify was lost” and “Song is not encoded correctly” errors. I am using a Boost that is hardwired to the router (I replaced the ethernet cable upon someone suggesting this.) I have a Play:1, Play:3 and Sonos:One.Suspecting that it also might be my router equipment, I replaced it yesterday, but the errors are just as common this morning, so that wasn’t the problem. Any tips you can provide would be very appreciated. The devices are pretty unusable at the moment. My most recent Diagnostic is #653648177

I recently bought a set of Sonos SL speakers to use as a set of Surrounds to use with my Sonos Beam (connected ARC to a LG C1 TV). Using my iPhone or iPad, I use to be able to airdrop to the Beam speaker from the Apple Music App. After adding these as Surround speakers to the Beam it is now asking for an Airplay Password for the Beam. I tried the Sonos password and it does not work. What password is it asking for or how do I correct this?

How can I play music through Sonos from a DJ mixer? 

Dear All,As I could not find the final answer for my setup in other threads so far, I post it here. Based on information how to setup the Beam with a Laptop, Projector, I bought an HDFury Adaptor. I use the 2 Outputs for the projector and beam. The input for the Laptop. (see pic below)Could somebody help me how to do the final setup that the sound works? I still can not bring the sound of my laptop to the beam. Did I do anything wrong on the cable setup? Or do I have to setup anything on the HDFury or Laptop to make it work? Thank you so much for your help.Best Matthias 

HejVi har 2 stk. Sonos One (2. gen) + Sonos Connect Amp. Jeg kan ikke få dem til at spille samtidigt.Meget tit sidder jeg og bokser frem og tilbage, slukker enhederne, tænder igen og så er den der pludselig.Her er en situation:På Sonos One (1) og på Connect Amp spiller f.eks P5. Hvis jeg nu gerne vil tilføje Sonos One (2), så tager jeg min iphone og starter Sonos (2) app’en og trykker jeg på det lille symbol - kvadrat med en pil opad i bunden - og så kan jeg vælge Sonos One (2), og kan sætte hak ved den. Så trykker jeg på “udført” og - så sker der ikke et hak!Hvad kan der være galt?Vh Stig Christensen

I searched the help quite extensively for this issue but didn’t find anything. Nevertheless apologies if I missed something and this has already been answered.I noticed my Echo Spot is no longer controlling my ConnectAmp in the kitchen and on further investigation it seems it now thinks the Connect is a Roam. I have deleted it from the Alexa app and rediscovered it, it still discovers a Roam and won’t control it. I tried renaming it, that didn’t help.Here’s the thing, I did have a Roam for a couple of weeks but returned it as, to be honest, it was a bit crap, constantly losing connection and needing resets. It took ages to get it set up in the Sonos 2 app, whilst leaving all my other devices connected to the Sonos 1 app….so I am guessing this is at the root of the issue. I have, however, removed all the Sonos 2 stuff from phones and laptop.Does anyone have any suggestions short of me completely starting from scratch, removing all my devices from the Sonos app and rediscovering them? 

Hopefully and easy one, do the Play One, and One fit all the same speaker stands as each other. The Flexson I’m looking at (FLXS1FS1021U) only makes mention of the Sonos one

The app has changed but I cannot find the updated help topics on how to do this.  

Hi,Looking to use the 12v trigger on my new Sonos Port to turn on my receiver when I start playing music through the port. I do not have an input on my Pioneer Receiver to connect to the port. Is there an adaptor or additional component like this in North America that will work? https://www.audiophonics.fr/en/diy-kits-and-boards/audiophonics-trigger-12v-230v-slave-power-supply-device-p-10661.html

Hi, I haven't ever had any issues with my set up until recently. I have a Beam and 2 play 1’s for a 5.0 set up in my living room. A play 1 in the kitchen and a one SL in the bedroom. My beam is hardwired direct into the router and is showing up as WM0. All other speakers show up as WM1.  The issue I’m having is the rear surrounds intermittently drop out with both films/tv (as 5.0) and on music play back.   My sonosnet channel was 11 and I’ve changed to 1 and 6 to see if this makes a difference but nothing. Still dropping out.  I’ve read about assigning fixed IP’s - but don't see able to access my router as of yet, going to try an ethernet connection this afternoon and will update accordingly. If anyone knows of anything that works without me having to go round the houses I would greatly appreciate that.  Thanks all Rob

After being stable for a few months Rova stations are starting to drop out again.  After about an hour of playing correctly they start having 1 second-ish drop outs.Stopping and starting the stream solves the problem for another hour.  (Buffer starvation?)Not sure if this is a Sonos or Rova setup issue but it is very annoying. Anybody got any ideas? I can’t find a direct support contact address for Rova so I cannot send the issue to them either. RegardsBrian

I'm about to go ahead with upgrading my Play:1 in favour of the One SL. They look pretty much the same, so does anyone know if the speaker stands that I have for my Play:1 will fit just the same for the One SL?I've tried searching, but only seem to come up with the most inappropriate of answers!Thanks in advance.

Hello, I have the new google chromecast tv 4k with the remote and I have 2 sonos one and 1 sonos move in my living room. I want to connect my audio system to google but unfortunately I only find a way to connect my move in Bluetooth to Google. I have seen people doing more complex manipulations to success to connect their whole system. Can anyone help me on this please ? :)  Have a Wonderfull day everyone ! Damien

I have a new Arc connected to the eArc HDMI port on my Sony A80J. I have an Apple TV 4K. On my TV- when I have the passthrough setting turned on, and I watch an ATMOS program on my Apple TV, the sonos app shows “DOLBY ATMOS”. If I turn the passthrough off, the Sonos app reports atmos programming as “DOLBY ATMOS (DD+)” Am I actually getting different sound here? If there is I can’t really tell. Is there really a difference when the sonos reports DOLBY ATMOS vs DOLBY ATMOS (DD+)?

I have two external audio sources I’d like to play through a Beam (v2):TV (HDMI ARC) Bluetooth receiver w/TOSLINK output (using the Sonos optical-to-HDMI ARC adapter)Each works fine when directly connected to the Beam, but I’d like to be able to switch between them without recabling.  I’ve tried a couple HDMI switches that haven’t worked, but I’m not sure why.  Does anybody know of a switch I can use for this, or help me understand how to do this?  Thanks!

Hi guys, after installing my new Apple TV and adding my Hue lights to my Apple Homekit (via the new Apple TV) I get a password promt when I try to Airplay music via Spotify to my Sonos system.  I’ve checked the homekit settings; password’s off.  I have 1 Beam and 2 One SL’s. What to do?