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benbgg
Avid Contributor I
November 17, 2021
Answered

Roam 13.4 update

Since I updated to 13.4 - (which on my beam +ones works great with DTS btw), I’m finding it simply impossible to get my Roam pair to establish a stable connection.

I’ve lost count of the number of times I’ve tried to setup again from factory - but I always get the same issue, one of the pair goes offline after about 30 seconds.

I have 2 APs in my home and I’ve tried on one of them in case this could be the issue but same result.

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Airgetlam
AirgetlamAnswer
November 17, 2021

Not really enough data to make a good guess on, perhaps if you were to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, it might get you a more definitive answer?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce
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2 replies

benbggAuthor
Avid Contributor I
November 17, 2021

Couple of additional bits of info: their reachable via IP ( I have them setup to DHCP with a fixed address) and I can ping them and see their SSDP multicasts.

Airgetlam
AirgetlamAnswer
November 17, 2021

Not really enough data to make a good guess on, perhaps if you were to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, it might get you a more definitive answer?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce
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