S1 no longer working

Forum|Forum|4 years ago
November 13, 2021
27 replies
905 views

A month ago this worked. Today it does not. The SONOS S1 app on my mac disappeared, so downloaded the updated one. But it will not connect to the system.

MacOS 10.13.6

Sonos Systems

BEAM
Sonos Boost
First gen connect systems

Sonos S1 Controller for Mac 11.2.13 Build 57923010

Fast.com WIFI speed: 540 Mbps

Was all working fine September 2021.

Have powered all it off, then pulled the power for the BEAM, then tried to start it all as an S1 system but no luck: “Sorry, we can’t connect to Sonos” from Sonos S1 app on MacOS.

Complete iTune library on the MAC, portions on iOS devices. Able to use IOS devices to drive entire system from music library on IOS devices but that is a subset of the larger music library. Need the MacOS Sonos S1 app to work at least sufficiently to connect the music library…..

Two folks spent 4 hours each on this for 8 hours, multi reboots, can’t get it to work, what will resolve this issue? And why does it seem like we need to spend 10-20 hours a year on Sonos maintenance??

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Best answer by Mykari

Yes, as mentioned above, everything here has been powered down and reset at least twice. Including the Mac. I thought I read to not have S2 devices online while doing this so the BEAM has been powered off and remains powered off currently under the assumption that I need to fix the S1 issues to the older devices and boost and then would power the BEAM back and up and it would work.