Soundbar has stopped working

2 replies
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Soundbar was working fine before holiday. It was switched off at the mains with all our other electrical items. On return it’s stopped working.

Power lead is fine, I have tested on another Sonos product.

Any ideas ?

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Ken_GriffithsAnswer

If there’s nothing showing at all from the device, when you power it on and you have tried different cables and wall power outlets, factory reset etc; then it sounds like a hardware fault. You could try getting it repaired locally perhaps, or trading it up for discount on another Sonos product, but first I would perhaps speak with Sonos Customer Care Staff, to perhaps see if they can assist and suggest anything further to try. You can contact/chat to them via this LINK

G

GuitarSuperstar

Lead Maestro

Which Sonos sound bar do you own? Try unplugging it from power for a couple of minutes and reboot your router and phone.

"Receive with simplicity everything that happens to you." - Rashi

Ken_GriffithsAnswer

If there’s nothing showing at all from the device, when you power it on and you have tried different cables and wall power outlets, factory reset etc; then it sounds like a hardware fault. You could try getting it repaired locally perhaps, or trading it up for discount on another Sonos product, but first I would perhaps speak with Sonos Customer Care Staff, to perhaps see if they can assist and suggest anything further to try. You can contact/chat to them via this LINK

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