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Help!I can’t get my play base connected no matter what I do, app keeps saying cannot find play base but my other bits(speakers) do show up and are working.I have hardwired play base and even that isn’t picking up thanks

Hello,I am wanting to add two speakers outside my house. My current setup is one sonos amp that is hardwired to 4 (non sonos brand) in ceiling speakers. The amp is also connected to my TV and soundbar via an hdmi line and via an optical line. My bass is connected into the amp as well.I am just wondering if there is a way to add 2 more wireless or wired speakers to the system in this currently set up.  Thank you in advance.

I recently purchased an Era 100, am super excited to upgrade from my current Play but the rest of my house (5 devices) is S1.It doesn’t appear that I can downgrade the firmware on the Era to be S1 compatible, and only can use the S2 controller software (which weirdly couldn’t find the thing, though the S1 software did).This might be ok, except I need the Era to sync to the music being played on the rest of the devicesCan you please tell me how to sync this player to my current S1 system?  Obviously replacing the entire S1 system isn’t an option.Thanks, 

Got a strange problem. I have 4 Sonos anmps and a bunch of other Sonos speakers and when my kids are playing the Nintendo switch on their Sonos amp their audio will start streaming to all the other Sonos amp and speaker zones. So as an example I can be listening to Spotify through 3 of the Sonos amps and a few other Sonos speakers then randomly my zones will switch to the Nintendo switch and all the zones I’m listening to will play the Nintendo switch audio. It’s getting really annoying. Any ideas how to stop it automaticity switching all other inputs to the switch. 

Hi, I need to know how to configure sirius and spotify on the hey sonos voice

My two Sonos FIVE speakers, and my MOVE worked flawlessly with Cox Internet. However, since I switched to Verizon 5G home internet, Sonos can't find or connect to my system. 

hi,i have some audio flac files with 24b192000hz that i cannot play on sonos speakers.“is not possible to play the file xxxx 24b192000hz not suported. What can i do to solve this?

I have a roam that will not power on. It was unplugged for several days a may have went completely dead. Plugged back in for server days. 1. no power and no lights or sounds trying to power onI can hold the power button for the 12 seconds - orange light comes on orange light stays on for about 10 to 12 seconds and fades back off i have tried this both plugged in and not plugged in I have no sounds or lights during the process except the orange light coming on and turning back off. do I need to return the device.I also reordered a new ROAM power jack and cable for the device, IT IS THE 10w needed to charge the device.Moderator edit: combined posts

I am using the Sonos controller on my iMac M1 chip using Ventura 13.4 software.  When I am scrolling down music on the right of the app using the mouse, the left and right swipe gesture is so sensitive it moves back and forward between windows in the app.I have turned off the swipe gesture in the Settings for the mouse in system preferences however the Sonos app seems to be overruling this.  It is SO annoying!  Anyone any idea how to turn it off?

 I have replaced brokern NAS with new one put on same ip address but all the links are wrong is there a way to edit path of links in sonos playlist?

Just moved. Needed to change Wi-Fi network. App won’t recognize wireless sun or ARC

Hi I bought a house with 2 existing in-celling Sonos speakers. I’m also considering buying 2 era 100 and a beam (second generation) for surround sound. It’s two cooper wires coming out of the wall under the TV.would a require an Amp to power and drift all these devices? Or would a port do the job? Would a need booth an amp and port to play them all at the same time? 

Hello Sonos lovers!I have had my Move for about 2.5 years now, and love it. I use it almost every day for 2-3h unplugged, then return it to its base. On occasional weekends, we use it fully for around 8h or so (maybe more?).However today for the first time, it started running consistently out of battery after about 1 to 1.5h playing. But what is weird is that after only about 10min on its charger base, it shows 100% battery, which makes me feels something is fishy. Last time I put it on charge today it literally went: 2% 7% 9% in about 2 min, then I looked again 5min later and it showed 100%. Surely it doesn't charge that fast. It's as if the system thinks the battery is empty when it is not!Anyone has advice/experience with this?Thanks!

Hello, I think it must have been the last update?My volume control on my mobile app has changed feedback. Before, when I slide it. it would click for each number up or down. Now I have no clicks and the volume does not change until I stop sliding or let go.I prefer the old method, I found it more positive and it gave a sense of quality. Anyone else? Simon

Hi, I bought a Sonos Move some time ago. I have been using with my Iphone using the bluetooth option and so far it worked perfect. This week I bought a second Sonos Move in order to pair both speakers and I downloaded the Sonos App. The new Sonos I just bought appeared inmediately but the first one does not. I have tried several things to fix it but nothing works so far.  

Hi. I recently changed my router and now my Sonos account looks like this. Tried removing the app but that doesn’t work. Both my products are still registered when I look at my account online. All tutorials for connecting to a new router require access to my system on the app which I am unable to do😩 Help!!! Thanks 

Hi all, I have just recently switched provider and they have issued me with a new mesh statement , up till then all my Sonos system has been working fine. The only system that is having issues is the play 3.  I have tried on several occasions to set up the system and I keep getting the same message that it wants to connect to a temporary network. I seem to be going round in circles here, any ideas or comments would be greatly appreciated.  Thanks in advance Andy

I have a Sonos Arc, Sub Play 1 x2 and Symfonisk lamp ×2, but am unable to turn it into a 5.1 in the app. It's either makes me pick the Play 1, or the lamps in a fresh set up. Are the Play 1 like the Symfonisk speakers where you can only have 2 as part of the 5.1 system? Tia

My sonons speaker works now only with Ethernet cable after ISP changed the router, I did couple of reset same issue, error 1000

Having dropouts.  Can’t put my finger on why.  Here are the facts: I have the following Sonos equipment:Sonos Boost - Hardwired into an ethernet switch in the garage, where my router is, at the front of the house. Sonos SL - in the same garage as Boost and router - not wired. No ethernet available. Sonos Arc, subwoofer and two Play:1 in my theater, basically the next room moving back towards the house. This is not wired, but could easily be wired as I have a backhaul to my router Sonos Base, two Play:1 speakers in the family room.  This room is basically in the middle of my house.  None of theses speakers are wired to ethernet but could easily be. Again, I have a backhaul to the router Off the family room is the Kitchen. I have one Sonos One SL. Not wired, No Ethernet available Sonos One SL in the Master Bathroom at the very back of the house. Not wired, no ethernet available. In the near future, there will be 3 Gen 2 Sonos Connects which will stream to three sets of outdoor speakers.

jyst moved and connect my sonos to the new network

I recently change routers and internet provider service from Xfinity to Verizon 5G. As I was reconnecting my various Sonos equipment items, and all came back online except one. I have a Sonos Five on top of our wall cabinets in the kitchen, and the new router is one floor below, maybe 50’ away. I was able to completely reboot the Five speaker, and it would work temporarily, but for only 3-4 min. I did this two times. I’ve also unplugged it and attempted to have the system find it, but that was never successful.  Any ideas? 

Hello, Can I integrate theh Sonos1 with my Xbox Series S for sound? If so, please instruct me how? Also the modifications I’d have to make in the settings too.  Thank You i’d appreciate it a lot!

Good morningQuite mysteriously, my sonos player:3 refuses to work... it is no longer found or not connected (even though I haven't changed anything to my previous system)! I have tried every manipulation possible and imaginable…I removed the sonos bridge, which I had had for over 10 years and which has endured 3 moves!Nothing works... Do you have a tip?Otherwise, my system had two functions:- Listen to mescd which are all on my pc- Listen to the radioIf I have to change my system, which product (simple and not too expensive!) should I choose?Thank you in advance for your helpJean Marc

Hello!I’ve recently had to redo my home network from scratch which unfortunately included my Sonos Play:5. But it just doesn’t seem to work anymore, I’m following all instructions, factory reset all involved systems, updated all apps, Sonos works fine on the Sonos app but it refuses to link to the google assistant.  Google home app → Devices → Set up a device → Pick Sonos → Link account, continue → [here I come to login.ws.sonos.com]Continue → Allow google to control your sonos, Okay → [oauth-redicrect.googleusercontent.com, blank page with a link saying “Return to app” that doesn’t load anything]Anyone know how to fix this? Thanks to anyone reading this.