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Howdy all: After a firmware update a few weeks ago, my Sonos app would no longer control the ARC/sub volume from my phone.  However, the TV was controlling the volume on the ARC/sub, no problem.  I started looking around for why this might be, and the Sonos site recommended a reboot.  I disconnected the power the ARC/sub to reboot them.  The app is now working fine controlling the volume, but now the TV is not able to control the volume.  I’ve rebooted the ARC/sub a few times now and the app continues to be the only way to control volume remotely.  The buttons on the ARC work fine too.  Besides this, the TV remote is working fine for all the rest of the functions. Sony BRAVIA OLED using the eARC HDMI connection. I validated that the Sony TV is set to control connected components.  Any thoughts would be appreciated. -Jon

Very simple, while this has worked for years, now when I search an artist on Sonos iOS app or by voice control, I only get one album by the artist selected.  On the Amazon app I get all the albums.  Reset the entire system and router, removed and reinstalled the Amazon service in the Sonos app…..  Same result.  

My system keeps making loud arc noice and music keeps playing without me doing anything 

As I understand it, Sonos equipment using wireless mode 0 (WM0) uses a proprietary Sonos mesh wireless network referred to as SonosNet.  (When first introduced, Sonos touted this as preferable to using your home’s usual wifi because at the time, good home wifi was less common than it is now.)I understand that equipment using wireless mode 1 (WM1) uses your existing, home wifi .  (I’ve seen it suggested that this is okay because home wifi is better these days, and preferable because no Sonos device *needs* to be network wired to your router. to gain Internet access for your Sonos system.)There may be reasons for an owner to want WM0 or WM1.  So here’s my question.  Is it possible to force a Sonos System into WM0 or WM1.  Supplementary question.  If it is, does it have to be done at initial setup, or can the change be made later? (I realise that in the face of the disgracefully bad Sonos apps that appeared this year, the idea that it might be possible to make a WM0 or WM1 choice is highl

I am not able to connect my sonos system til my music library on my imac. 

To the Sonos app I received a notification that my Apple Music access had expired but when I go to Apple everything is fine and the service is due to renew next month but is Current.

I just purchased the Sonance - MAGO6SYSV3 - Mag Series 2.0-Ch. Outdoor Speaker System Powered By Sonos.  It’s essentially 2 passive Sonance speakers with the Sonos Amp.  I was able to successfully set everything up but the speakers are not registering on the Sonos App (and are not picked up in my Sonos account) to actually register for any warranty issues. Can anyone help me figure out how I go about registering the two speakers? thank you!

Hello all.  I have a SONOS ARC, 2 SL1s and a SONOS Sub.  The SONOS system is running off my home internet WIFI signal  The SONOS Arc is connected to the TV with an HDMI.  The SONOS system is Not hardwired through ethernet.I just noticed that the SONUS is putting out WIFI access that is not password protected - a signal which can allow anyone can access my WIFI - without a password.  (It comes up as an unlocked WIFI signal on all of my devices.)Question:  Is there anyway to add password protection to the SONOS wifi.  If not, can I deactivate the WIFI signal it is putting out?Thanks.  

I updated my Sonos app today, for some reason the status lights on my Era 100 speakers switched on. I went into the app looking for the hardware section to turn them off, it usually lets you turn off the lights, or disable the Touch Bar on the areas on or off. This section is no longer showing in the new app, and for some reason the lights on the Eras are switched on, I also used to switch the touch volume on the Eras control off when the grand kids are here,and that is missing as well.Any idea were Sonos have put this in the new app, or is it another cock up.. .appreciate any advice or help on this

Every single day I have to turn off/turn back on Sonos multiple times just to establish total connectivity for my set-up (Arc+2 Era 300s, Sub, and 4 satellites). Sometimes I have to reboot the router. All of this is HIGHLY annoying and makes me think Sonos must be unable to figure this crap out. I have too much $$$ invested in this for Sonos to not have a solution for almost completley sucking the joy out of owning this setup.

I have an old Play:1 that I have trouble connecting to my WiFi router. If the router connects at 5.0 GHz, the music cuts in and out. The router also has 2.5 GHz but it connects automatically without allowing a choice. If I reboot the router a few times it will eventually choose 2.5 and then the speaker works fine. I have talked to Sonos customer service 3 times and they swear that the speaker works fine on 5.0. My experience says the opposite. Does anyone have experience with this and is there a fix?

How can I play an audio file stored on my phone through Move 2?

How can I listen to Sonos Radio on my phone outside my home network?!JL

I have an analog turntable with only RCA output. And I have both a Sonos One speaker and Sonos Port, which is connected to my home 5:1 Dolby stereo system. My stereo has wired speakers to two rooms, so I want to play my turntable through that system. The catch is, there is no place to put my turntable that is near my stereo or Sonos Port. Hence the question, is there a gadget I can connect to my turntable’s RCA output that would enable wireless connection to my Sonos Port? Sonos Amp seems like overkill. 

First - Congratulations Sonos on bringing Apple Music lossless streaming to your platform.I noticed that when I have a paired set of Play:5 speakers, I can stream Apple Music in lossless.However, if I pair a Sub to the Play:5’s I then lose the lossless connection.  I am assuming (perhaps incorrectly) that when you pair two Play:5's with a Sonos Sub, the Sonos system is configured as a home theater setup. In this mode, perhaps Sonos prioritizes synchronized audio playback and bass management over lossless audio?Please advise if there is a way to configure a room with a Play:5 pair and a Sub to receive lossless streaming from Apple Music.  Thanks!

Hi guys I’ve just received a new router and my phone is connected to the new router but my Sonos won’t connect as it says it has to be on the same network as my phone how do I do this please just keeps coming up device not found ??? 

Just acquired a Beam Gen 1 and trying to add to my S1 system. Speaker at factory defaults with flashing green light.  Used S2 app and followed instructions to downgrade. App finds speaker and on selecting downgrade to S1 the app immediately reports speaker now compatible with S1 and to use the S1 app to add to system.  That rang alarm bells as it didn't appear to downgrade the speaker - app immediately reported compatibility with S1.  Used S1 app to add Beam but after finding the speaker and trying to add the app states speaker on S2 software and can't be added.  Been through chat with Sonos and they couldn't explain it either. Have asked me to call on Monday to have a higher technical team look into it.  Tried multiple factory resets but same results. Also tried using different device but same result.  Anyone come across this and have any solution? 

Hi.  I’m looking to add a turntable to my existing setup, as birthday gift for my wife who is nostalgic for vinyl! From  the research I’ve done the world of vinyl seems more complicated (and expensive!) than I imagined. I’m still undecided if the best route is to add to my Sonos system or purchase a standalone turntable and speakers.  I currently have a beam, sub and two play ones in the lounge linked to my TV with the two play ones acting as surrounds and a seperate Sonos one in the kitchen.  Am I correct that if I buy a turntable and era 100 with line in this will allow me to send music to allmy other speakers? Would the era 100 be sufficient? (I believe the 5 is a better option but adds more expense so was hoping the existing sub etc would assist)  TIA 

I’m on version 80.06.03 of the iOS app and I am still unable to search or manage my local music library through the app. I’ve removed and re-added the library using the desktop app, uninstalled/reinstalled the app itself and even done an app reset but still no luck. Am I missing something simple here?

6 x sonos speakers and 1 x connect all completely bricked due to updating the new app. What a complete waste of money.  And looking on this site not one comment from Sonos themselves just endless customers reporting bricked systems.  I’m bored of turning them off and back on again. In the app they now all show up but zero audio from any speaker. And to think last month I was concerned I couldn’t alter the EQ on some of them. What a complete embarrassment for what I once thought was a brilliant forward thinking company.   

I am unable to add my new era 100 and sub mini to my new Beam on my TV. Sonis support has suggested a work around that does not work. Are the engineers working on this problem? Does anyone know when it will be fixed? 

Hi, I have just moved house so changed wifi. When I go on my Sonos app it says there are no systems found.I go to settings to update network but that option isn’t available. The manage button is greyed out. Not sure what to do now!  thanks 

When will our playlist be available again. I had it for awhile and I hope they still have it... Can you give us a time frame? Thanks

For 3 years now I have had 3 redundant Sonos speakers in my home and I’m getting nowhere with the live chat so here I am!  please can anyone help?! I have 3 speakers sat in 3 rooms of my house. 3 years ago I updated my WIFI and have subsequently not been able to connect to the speakers.  When I search for the speakers in the app it says the app responds with no speakers are on the same network.  Or Speakers need to be powered on - they are obviously, in fact the phone is sat on top of the speaker 😫 can anyone help?

 https://www.linkedin.com/pulse/what-happened-sonos-app-technical-analysis-andy-pennell-wigwc/ What happened to the Sonos app? A technical analysis  Andy PennellPrincipal Software Engineer at Xbox, Microsoft July 6, 2024On May 7th, 2024, Sonos, the successful home-audio company, released a new mobile app. This had been hyped in the press and was going to make product setup easier and greatly improve the user experience. However, when the app was actually released, it was, and somewhat remains, a disaster. As a certified Sonos fanboy/hacker/almost-employee I'm going to try and explain what happened, as best I can based on my reverse engineering skills, honed over the last decade and more of creating independent Sonos apps.How The "Old" App WorkedSonos speakers have been the Gold-standard UPnP device since their creation. I remember around 2005 the lobby to Microsoft Building 50, which was the home of the Windows Media Division at that time, was completely full of boxes of Sonos devices.