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Hi! I have a playbase and a new house. I have a router and I first connected the playbase to the network generated by the router. Then I installed a mesh network in the house because the router did not cover the whole thing. Now I am resetting the playbase to set it up with the mesh network. However, in the setup it only offers to connect the playbase to the old network generatesd by the router. The app offers to connect to another network and it shows the neighbours networkw but not my mesh network.i first had this problem with my other sonos products (one and symfonisk) but then they connected to my mesh network. I can only use the mesh network because it is the only one covering the whole house and I have sonos «all over». How can I connect the playbase? Also tried to type in the mesh network name and enter password manually but no luck.

Hi Sonos Community, I’m running into a persistent issue with my setup and would appreciate any advice. Here’s my current setup:• Sonos Arc (Ultra): Hardwired via Ethernet, WiFi disabled.• Sub (Gen 4): Also hardwired via Ethernet.• Two Era 300s: Configured as rear speakers, currently connected via WiFi. I’m experiencing consistent stuttering or audio skipping from the Era 300s, which is frustrating. Here’s some additional context:1. WiFi Setup: I have a robust whole-home UniFi system with excellent signal strength throughout the house, including the living room.2. Troubleshooting Steps:• Re-enabled WiFi on the Arc while keeping it connected via Ethernet, but the issue persists.• Ensured no interference from other devices or sources. I’ve ordered the Ethernet dongles to hardwire the Era 300s, but I was hoping to avoid additional cables and keep them wireless if possible. Has anyone experienced a similar issue? Are there any recommendations for further troubleshooting or adjustments to th

We have 6 original Sonos play 3 speakers;2 original play 1 speakers; a Boost;  2 soundbars; 2 base speakersand a Move portable  speaker. The eight are identified  as 4 rooms.     ON the Sonos app  all of the rooms have disappeared, the only one visible is the Move.Any idea what's  up? 

Why remote went work on been further than 3feet!

We’ve moved house and got all products up except Sonos 5. I got this on via Ethernet to the router but as soon as I move it off Ethernet is says no connection 

Hi all, brand new convert to Sonos speakers and very very happy with the sound and build quality of them. Couple of issues though, one being the Alexa volume, which i ended up disabling and sticking to our old echo dot.  Second was the incredible faff getting themset up as a pair ! After much googling i discovered that my BT hub was the problem? And switching off 5ghz solved it and they are now happily paired. Question is can i switch 5ghz back in without causing issues? mark. 

how to delete failed arc ultra setup attempt from app?

My Sonos Beam Gen2 volume operates perfectly from the app, but when I try to use my TV remote I get an echo.I've gone to the audio settings on the TV and attempted to switch from TV speakers to audio system, but it instantly switches itself back, displaying a message that says: “Audio system is unavailable. Switching audio to TV speakers.”Am I overlooking another kind of setting?

Hello. I just set up my new Sub Mini, paired with 2 older Play 1s I have had for years, and I must say I am not at all impressed. I can tell NO difference whatsoever with the Sub Mini set at the neutral equalizer setting, and only know it works when I change that setting upwards of +8 or more.Any thoughts? I’m really disappointed, as I was excited to add a sub woofer to my music system. (I use my Sonos system for music only, not as TV surround sound.) Maybe the Sub Mini needs better speakers than the Play 1s to notice the effect?I’m on the verge of returning the Sub Mini, so any thoughts would be appreciated before I do so.Thanks,

Pair of symphonik, worked fine.  One speaker power got unplugged for a week or so, plugged it back in, now only left speaker works.  Diagnostics show the pair is active and both speakers are connected with strong signal.  Tried to unpair, but the android app would not let me.  Figured I would try the windows app.  Windows app required an upgrade.  Meanwhile Sonos radio is streaming out of the left speaker only during all of this.  Windows app starts upgrading and lo and behold both speakers are working in proper stereo!  Upgrade taking a couple of minutes and finally says COMPLETE….at which time, the right speaker dropped out again and I am back to where I started.  What is going on here and how do I fix it?

I have a Playbar, Sub Gen 1 and two Play:1's, my 5.1 surround is gorgeous, the Playbar however is technically obsolete. I do not know if replacing the Playbar with a Sonos Arc will be worth its salt, apart from the fact that I get Atmos. I get airplay through my Apple TV and I have a subscription on Apple Music, so no problem with that. My TV, however, does not support Atmos, but Dolby Vision is splendid.

So I have the following speakers and am trying how to best configure what I have to get the most out of the system:(1) Beam Playbar (3) Sonos One SL Speakers (1) Sonos Play:1 SpeakerI Currently have two of the One SL speakers in the back of the room facing the TV in an elevated position and they are set up as surround system (Left and Right) with the beam playbar (Rear Surrounds). I would like to set the other two speakers up in the corners adjacent to the TV and facing the listener. The TV is mounted on the wall in center of the room. I am not sure I can pair the One SL and Play:1 speaker so currently they are just additional speakers that I have to manually control the volume in the app which is annoying. If I need to discard the play:1 speaker should I purchase a refurbished or used One SL speaker to get the configuration I am looking for or go another route? Really tired of having to maually adjust volumes for each speaker and would much rather control everything with one volume ad

Hi Sonos Community,I decided to return a Sonos item within the 30 day policy and Sonos quickly emailed back an MBG Reference Number for my return and asked me to use the Return Shipping Label which would be provided in a separate email.I have patiently waited for the Return Shipping Label email and made several phone calls to the Sonos Staff to please send it to me. I have been kindly treated by the staff and reassured that it would be coming very soon and yet I am still waiting.Does anyone know how why I can have Sonos provide me with the Return Shipping Label in a timely manner?ThanksNTch

I created a developer account on 24 October 2024, and the developer dashboard still says “Your registration is being analyzed by our team, please wait.”. There are no other options on the page. It has remained this way since I registered. I created a developer support ticket on 30 October, but there has been no acknowledgement or reply to my ticket. I added more comments asking for a reply to the ticket on 4 Nov and 3 Dec, but there has still been no reply or acknowledgement of the ticket. Does anyone monitor or reply to developer support tickets? How long am I expected to wait for my registration to be “analyzed”? This seems like an extraordinary amount of time with no response. My company has many clients we’d like to integrate with Sonos but I don’t seem to be able to proceed with anything yet.

I have a Move speaker in my multi-room system but the audio keeps dropping out constantly. Few milliseconds dropouts every 15-20s. I have tried switching the channel but it doesn’t fix the issue. WiFi is strong in every room but Move keeps acting up. I use turntable as source hooked to Amp and all other speakers (Arc, Playbar, Play:1 x2, One x4, Sub x2) work flawlessly.

Will the music library I created by uploading CDs for the S1 system work in the S2 system? Will the Sonos Playlists still work?

 Why does the queue not follow the progress of the music?  When I’m playing track 137 that’s where I should be when I open the queue.  Instead I’m on page one.  When will this be fixed?

I recently bought 2 Sonos Era 100 speakers. I just now got voice control going so I have the latest updates. I am having the following issues:1. Sonos does not get homophonic words right, even after many repeats. E.g. I say "Play the band Forus" and it plays something by the band "For Us" after repeating Forus, it plays "Russ", etc.2. Sonos does not seem to recognize long names. I say Hey Sonos, play "I only go to school for the handrails" and then it acts like it didn't hear me and goes back to playing what it was playing when I made the voice request. It does, however, recognize "Sunday Bombs" and plays the correct song. It seems like there is no mechanism where I can correct these errors in recognition so that it learns over time based on the music I actually listen to (e.g. tell it that Forus means Forus). Is this correct?  

I have een old tv without bluetooth is it possible to buy some kind of device . So i can use my sonos ace wireless . I have a cheap bluetooth transmitter but won't work.  So if it is possible i don't want to spend a lot of money.

As I see multiple people in the community having issues with Google Home and GA connectivity, please Sonos get your stuff fixed. The status page states that the google services are up and running but they are not.I have rebooted every device, router, phone, made sure that every piece of software is up to date and I still can not connect to GA or Google home.System diagnostics code *******. This really makes me wonder combined with the app issues over the last year if Sonos is still worth buying as the usability of the platform has been going downhill. Moderator edit: Diagnostic number recorded and removed

Regarding compilation CD’s they look like individual CD’s for each track in the app. they used to look ok before, is the s release issue??Best regards  

I have a Sonos Arc Ultra connected via the HDMI Earc cable to a 2021 Sony XR-65A80J tv.  I’m using the Sony remote that comes with the TV.  When adjusting the volume there is 1) a delay in the volume response at the TV and soundbar, and 2) when adjusting the volume by multiple steps, it misses the input unless you press the button, wait, then press the button again.Can this be corrected with the tv settings? Or is this a common problem across Sonos soundbars and Sony TVs that is still unresolved? 

Just got an Arc Ultra and have it with a TCL R646. I can't get Dolby Atmos to work (the tv does support it). I've tried all the settings on the tv but the best I can get is Dolby Digital Plus 5.1. I've tried Netflix, Disney, Prime and Paramount+. Any ideas?

I have a system with  Arc Ultra 300 era surround Sub gen 3sub gen 4 When i run the trueplay on the Ultra with my Android it finishes without a problem, but it doesnt seen to activate. There is no trueplay toggle button appearing and i can still change distances of surround. (All eq settings reset though) I tried with 2 different Android units and get the same result. When i Ran the normal trueplay on my girlfriends iPhone it saved. But I want to use Android trueplay because of the bass issue with subs in Ultra and trueplay 

Hi thereI have installed the Sonos app 2 days ago and cannot find and therefore add BBC Sounds as a service. My address is clearly showing as based in the UK. Can you advise.please?Chris