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I recently tried to set up an old Sonos Play:5 Gen 1 and when plugged in it shows no indication of being powered on, there is no light at all and the Sonos 1 App cannot locate it.I have checked the power cord with my volt meter and it is good.I have done the Factory Reset procedure with no results.Is this Play:5 completely dead or could there be some other reason for the problem?Worst case: I can tear it open and use it as a passive speaker.

Ik heb Sonos losgekoppeld van Google assistent omdat al lange tijd de spraakbediening voor de tv niet meer werkte (verder alles wel). Nu lukt het mij niet meer om te verbinden. Ik kan het hele programma doorlopen maar Google lijkt de beam of One Sl niet meer te vinden. Wat zou dat kunnen zijn? Moderator Edit: Google Translate - I disconnected Sonos from Google Assistant because the voice control for the TV no longer worked for a long time (everything else did). Now I can no longer connect. I can go through the entire program but Google can't seem to find the beam or One Sl anymore. What could that be?

Sonos app on PC.Shared folder on the same PC.mp3 file in the shared folder. Click on it to play in the sonos app on the PC… file plays on the selected speaker/speakers (One and One SL)Great.Sonos app on Android devices (three phones, two tablets)Shared folder on the PC.same mp3 file in the shared folder.Tap on it to play in the android Sonos app.‘an error has occured’File does not play.All speakers forgotten by the app. No components in the system.No components found on the network.Cannot add the components back.Open PC sonos app. Speakers are still there. Click on the file… plays on the speakersANDspeakers suddenly reappear in the android apps.

I have a new sonos setup (arc ultra, 2 300s, sub gen 4) with a new samsung s90d feeding content from an Apple TV 4K. I have the sonos wired via eArc and set to passthrough. During some content it kind of sounds like a micro stutter in the audio where for a fraction of a second the audio cuts. It's very short. Sonos and apple tv are hooked up via wireless. Cables seem fine, there are NO video stutters when this happens.It's frustrating I can't seem to replicate it, just have to wait for it. Anyone have any ideas?

How can I get all of my products running on one app? This is so frustrating? My gen 1 Sonos 5’s are on the sonos1 app and the rest of my products are on the newer app

I would like to connect my SONOS ARC ultra to a Samsung QH75C professional display. The HDMI Input 3 on the display is marked with ARC but the connection to the ARC Ultra (with original cable) failed. The option in the sound settings to pass-through the HDMI-Input to an external device with ARC is not possible. All systems are uptaded. What is the problem ?

I received the Arc Ultra a month ago and it works wonderfully my Sub 4 and my Era 100 in my living room. When I listen to Amazon  music in Dolby Atmos it's really perfect. But if I then décide to add my sonos speakers in the dining room or elseware, then the Dolby Atmos in the living room mute the sound for a second and then comes back in HD only. I don't understand this.

As stated in the title, I ask to know when spotify support will be added to South Korean users of Sonos products.It is frustrating and borderline discriminatory for us customers here to pay both Sonos and Spotify the same amount of money but not be able to use the services in combination when the rest of the world is probably vibing to their favourite tunes from spotify on their sonos speakers.And, I know there was a same topic from 3 years ago, but all the answer that the other guy received was a cold corporate answer that helped *********.So please, I want to know 1. why we Koreans are deprived of the service 2. what measures are planned or taken to fix this issue.Thanks in advance. Moderator Note: Modified in accordance with the Community Code of Conduct.

Tried everything to get Alexa to connect with S1. It did used to now doesn’t and won’t

I just set up a new network with a single Play 1 speaker.  For the life of me, I cannot get Pandora to play on the speaker.  If I try to add a service in the Sonos App all I can find is Pandora Cloud Cover service (to which I am not  a subscriber).  If I go to the Pandora app and attempt to cast, it appropriately shows me the speaker (room) I set up. If I click save, it just goes back to Pandora playing on my phone… i.e. it is not “casting” to the Sonos network/speaker. What am I missing?  I’ve tried the obvious and it’s not working… :(

I have a sonos beam 2 and I can't pair it with my Alexa voice assistant. When I go to log in to Amazon Alexa. It just won't work.

So I bought 2 sub minis and I just read that you can’t connect 2 sub minis is that true and is there any way I can ?

Anyone from Sonos or in Japan that has heard about availability of Arc Ultra/Sub 4 here.  It was written end of November, but I haven’t been able to find anything in the usual retailers showing a pre-order or stock.  

My wife and I both got a new iPhone 16 Pro Max. Mine connects to our existing system perfectly. Hers can’t find our system. I have reset the app on her phone. Still can’t find system on her phone. 

Is it possible to stream music videos through the Port when using Airplay.Currently using iTunes to through my phone  to a Port and playing music through my hifii. I also have a Samsung frame TV and wondered on how I could stream the music videos to that whilst still playing through the hifi. I’m guessing it isn’t possible using the Port? 

Is it still not available for iPad Air m2 to use Trueplay? Seems it’s been a long time already. Or do I miss something?

I have no way to use whole home sonos & help desk not able to solve why most rooms/options have been removed, No solve in site. room deleted and we are not able to add back in. Only arc & beam in bedrooms work. Has anyone heard of a solve to bring “whole home” back on line? A ton of $ spent and the app has no use

I want to know why my playbase has its own network that my phone can’t access. Because of this I still can’t connect my playbase and use it. 

So I'm using my Beam as my primary front channel. I'm wondering if I'm able to use two One speakers along with my Beam for a front setup? Just have the Beam for voices, while the two One's for all other sounds? I'm also using a Sonos subwoofer.  Thank you in advance!

I can't reset my headphones. The light is purple, not white not blue

Hi, I have a question about SONOS Port capability before I buy it:My current setup:I have a SONOS 5 (Family Room) and a set of paired SONOS 1's (Office).  I play from an iTunes library on a Macbook. Everything works great.I also have in the basement an old school stereo system, with amp, turntable, cd player, tape deck, graphic equalizer.  Think 1982.Question -- Does the SONOS Port enable both:1. Play vinyl from my turntable (or CDs, or tape) and hear it on my SONOS system speakers along with the the speakers attached to the stereo amp.2. Play iTunes digital music over SONOS system and have it go through Port to my stereo amp & speakers.Is it one, the other, or both?Thanks,Rolf Hargis 

Can someone please advise in simple terms,...can I connect my old CD player from my HiFi stacking system to Era 100 ?I want to play my CDs through the Era100 with no other equipment in a simple two piece set up.I believe I use the Sonos Line In adaptor with other cable adaptors, but what do I need at the back of my CD Player ? I have Analogue Output LR and Digital Output Coaxial ?And very importantly, no sort of Amplifier required ?I have trawled the advice online but cannot find a straight forward answer.Thanks all. 

My Sonos arc isn’t recognized by Samsung Q70C Qled using the eArc hdmi input. So it’ll switch between trying to connect to the Arc and the tv speakers. This has been going on for months. Has anybody been able to solve this problem? I see this is a problem going back four years, maybe more. I’ve seen people try lots of different solutions but nothing really definitive. Samsung is aware of this problem and as far as I know, they just don’t care because there hasn’t been a fix. Unplugging the TV and waiting five minutes isn’t a solution. It’s a band aid. if I had known, this was gonna be a problem I never would’ve bought this Samsung. My Arc upstairs has zero problems with my LG tv. So frustrating! 

Hi.My play 1s and play 3s I know are a few years old now but they do not work well with the new app.App doesn't respond just freezes or still shows song that was playing 10 mins ago.My Play 5 gen 2s are fine probably because they are newer.I can't afford to buy newer speakers.Is there anything I can do? My WiFi is fast at 500 mb so no speed issues.

Hi - I recently purchased a Roku TV and a Sonos Ray, but I am unable to pair the Roku remote with the Ray. Are there any options available to accomplish this? Is there a different Roku remote that I can purchase to pair with the Ray? TIA for any help/direction!