Answered

I am unable to add either LivePhish+ or nugs.net to my Sonos system. When I try to "add service", I get the verification code, it correctly redirects me to Livephish.com verification page. That verification page works correctly with the correct code, and I click Verify. I then see "Device verified successfully" from the LivePhish page. Back on the Sonos app on Android (or PC browser - same issue), I get "Error - unable to add LivePhish+ account”. Same exact issue with nugs.net. Please fix this!!

No longer receiving an alarm notification on my iPhone, any idea how to fix? 

Hi I bought a Samsung QES95 2 months ago - initially my Sonos Arc worked fabulously with the system, however over the last 5 days the Sonos will not connect through the HMDI arc… Samsung have tried to reset the TV remotely and they too have failed to keep the Sonos Arc linked.  Samsung are looking in to this issue but suggested I contact Sonos to see if this a more wider problem that just my TV.  Grateful for any feedback that anyone has on this TV and Sonos Arc.  Thank you.

I have a Beam, Sub Mini, Panasonic OLED, SkyQ Mini Box and a Playststion 5 plugged in to the TV.  Occasionally when we turn the TV on or PlayStation on we get no sound from the Sonos at all.  We end up taking the HDMI out of the back of the Beam and back in again to resolve it.  Any suggestions to resolve this anyone? Thanks.

I am experiencing intermittent dropped sound from random speakers.  This was happening several months ago then it stopped, now it has started up again.  Occurs on wifi speakers, ROAM and in-line speaker.  Doesn’t happen on distinct speakers simultaneously (as far as I can tell).  I first noticed it on my kitchen speaker so I swapped it out to other speakers and it continued, so it does not appear to be speaker specific.  Can happen with TV, streaming service or iTunes playlist.  The dropouts can be anywhere from a few seconds to a couple of minutes.  WiFi signal is strong (in fact I have an access point in two of the rooms where it has happened.) As I mentioned it was happening several months ago and then it stopped without any intervention, now it has started again and actually seems more frequent.  Any suggestions??Thanks

Hello all,I am considering adding a vinyl Platine to use it with the Sonos speakers that I have: 2 One SLs, 1 Beam and 1 Sub Mini. Could somebody tell me what additional equipment (Sonos Amp?)  I’d need to do so and what Platine works fine with the Sonos system ?Thanks,Andres

I cannot find how to turn off the sound Alexa makes after you give a command. Everything I’m reading says go to settings and then sounds and to turn off. Wake word confirmation there is no such setting. Can someone confirm how to turn it off? It’s very loud. I’ve searched both in the Sonos app and the Alexa app. This is for a Sonos Beam. 

The TruePlay option is "grayed out" in the IOS app (80.14.09).Is this expected? I know the app has been under construction since May.Anyone else see this?“Grayed out” may be the wrong term … the text on what *should* be the TruePlay “button” is so faint that it can hardly be read.

Hi this Roam Sl must be the most useless thing I ever bought. Every time I go to use it there is no connectivity. Sometimes after half an hour of faffing about I get some but I’ve lost the will to live by then. I have it charged up. I have it on the same WiFi as my phone. I have reinstalled the app. It can’t find the speaker. Is it just to throw away? I’m very cross. I only want to play a few tunes ?

Has anyone actually successfully added their own music back onto Sonos now that Sonos claims we have their permission to do so once again? Just curious.

Just upgrade from: Arc with play-1toArc Ultra + Sub 4 and Era 300. Sounds awesome !However two things really buggering me already now:Having a setup with a non eArc projector and eArc enabled TV - both connected to separate ATV 4K’s for the projector I rely on Airplay - I would love to see Airplay support Dolby Atmos - seems that Apple has enabled that recently for 3rd parties so looking forward to getting that supported from Sonos as well ! Why on earth not exposing the sub as a regular Sonos speaker to allow it to group with any other Sonos speakers. Right now it gets dedicated to the Arc Ultra and that group needs to be grouped with the other speaker group I want use in order to work ? This actually came as a surprise to me - would have gone for a non-Sonos sub and a Sonos port IF I have only known about this. I read people stating that the sub creates a dedicated 5Ghz channel - which is complete nonsense - sending low frequency information could probably be done using morse code ov

When I ask Alexa my Sonos move would make a sound to  acknowledge my voice, this has stopped can someone help. 

Hello…. Just moved into a house that has an Arc, as well as an amp. Did factory resets/transferred ownership to me no issues. Now I’d like to add my mini-sub. Went through the same process, minus the transfer, says it’s connected to the system, but will NOT get assigned to the room group w the Arc ¿compatibility issue? It’s seems to drop from the system now as well. No router/connection interference that I can tell. Thanks for all input!

Can I please have the above information so I can arrange shipping to my place in Taiwan

Hi,I have one Sonos five and want to buy two Era 100. Do you think it's good idea or Sonos five will to much powerful for the 2 Era 100.Is is a good fit or it's better to buy another Sonos five.Thanks 

I have an Arc, Sub and 2xFives as a surround system for watching movies in the same room.Will adding a Port allow me to listen to CD player via these speakers?  I have seen conflicting posts about Arc and Port compatibility, hence asking the question direct.Yes, I know the Fives have a port allowing CD connection, but the stands block access and they are the wrong end of room.

I just got an lg g4 tv and can not connect the tv to the sound bar.   It appears the hdmi arc setting selected on the tv reverts back to a tv speaker setting when I try to connect the tv thru the app.  very frustrated  

Any plans on making the sub mini compatible with Move 2 speakers? I have a soundbar in my bedroom, but want to use the sub mini in my backyard bbq parties paired to my Move 2, or in the liivingroom where the Move 2 sits most of the time.I’ve read that is not compatible because Move is designed to move around, but not so sure about that.Can you track how much time a Sonos Move 1 or 2 is playing when its plugged in, meaning not moving? My bet is that Move is standing still in its charger 95% of time regardless of the region, music and lifestyle

Hi all,I am setting up Google Assistant to work with my Arc.During the process it decides it wants to control my Panasonic TV.As my TV has its own Google setup, how do I stop Sonos from managing the TV and creating conflict? Many thanks 

I have a system based on: Beam + a couple (front) of Sonos One directly connected to Beam + a couple of Sonos One in the rear.When I switch on the TV only Beam and front couple are automatically activated. To activate the rear couple I need to use the app.Any suggestion to fix it?thanks

The Sonos apps do not appear to support YouTube Channels properly.  I  have two channels; the first is my "primary" channel, that I use for video playlists, the other is one I created for music playlists.  This is a very common approach for keeping video and music playlists separate.I can add each of these channels to the Sonos app's Music Services, but I only see my playlists and content from my "primary" channel.  Content from the channel I use for music is blank. Very frustrating

Sonos beam works with the WiFi but the two SL speakers do not 

Recently bought Sonos Roam 2. Great product and satisfied almost 100%. But I am unable to make the Sonos mic appear on my Widows 11 sound input device list and hence cannot add the mic to the apps (like Teams). I have enabled Auto-TruePlay and mic LED is on. But still do not get the mic to work with any of the apps, including Windows own Sound Recorder.

I am about to receive an era 100 sold my play 5 gen ones but still have two play ones I am getting conflicting messages when web searching on whether or not I can run the play ones on the gen 2 appCould someone confirm if this is possible and the process or do I need to rune two apps Thanks for any help Bob Parkinson

I recently changed my router and lost my setup. I have now reset all of them and I'm trying to add them back, but I'm getting the message below.  couldn't connect to network. make sure you are using the right wifi and password. Then try again. Can any someone help please. I'm using a Cudy AC1200 Dual Band Wi-Fi Router.