no connectivity on Sonos roam

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Hi this Roam Sl must be the most useless thing I ever bought. Every time I go to use it there is no connectivity. Sometimes after half an hour of faffing about I get some but I’ve lost the will to live by then. I have it charged up. I have it on the same WiFi as my phone. I have reinstalled the app. It can’t find the speaker. Is it just to throw away? I’m very cross. I only want to play a few tunes ?

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Sotiris C.Answer

Sonos Staff

Hello @Mistymorn, welcome to the Sonos Community!

I am sorry to hear you are experiencing connection issues with your Sonos Roam SL.

At this moment, I can see that your Sonos Roam SL has a cloud connection, which means that it’s online and should be found in the Sonos App.

I would suggest a network refresh by rebooting all involved network devices in the following order: Router → Sonos → Controller (smartphone/tablet).

If you are still unable to find your Sonos Roam SL in the Sonos App, please contact our Support Team for some live troubleshooting.

I hope this helps.

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