LG G4 and Sonos Ultra Arc - eArc and Hdmi issue

4 replies
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I just got an lg g4 tv and can not connect the tv to the sound bar. It appears the hdmi arc setting selected on the tv reverts back to a tv speaker setting when I try to connect the tv thru the app.

very frustrated

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O

OmarinSAAnswer

Contributor I

Thank you for your willingness to help. I spoke with a Sonos rep and you were on the problem . I had to disconnect all other hdmi electronics and just have the sound bar connected to the ears input . They did the trick !

G

GuitarSuperstar

Lead Maestro

Do you have any other devices connected to the TV?

"Receive with simplicity everything that happens to you." - Rashi

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OmarinSAAuthorAnswer

Contributor I

Thank you for your willingness to help. I spoke with a Sonos rep and you were on the problem . I had to disconnect all other hdmi electronics and just have the sound bar connected to the ears input . They did the trick !