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HelloI have just purchased a Sub Mini and it will not connect to my pair of Play 1s. It says “There was a problem adding your sub mini”. I spent about an hour online chatting with a Sonos rep and we went through all the troubleshooting - rebooting/factory settings etc. I also have a large size sub in another room which has worked fine for over five years, so there is nothing wrong with my router! Why do they always look to blame the router? There is nothing wrong with all my other working Sonos connections either.Has anyone had similar problems? If so, how was it sorted out? If at all. 

Hi, I would like to have advice please for Sonos Beam first gen and Era 100 please. Thanks in advance,

Hi I have 4 Connect Amps that have been working fine for some years but just recently they are dropping the Audio for a few seconds which is very annoying. I have spoken to Sonos Support on a few occasions and done everything they have suggested to fix this which they say is WiFi Interference such as switching channels etc but still have problems. This happens on any music source but I have noticed when the speakers go silent the sound levels are still going up and down on the app as if its playing the audio in other words not muted, not sure if this helps identify the problem. I am getting to the point now where soon these will be removed as they just aren't worth the hassle. I have seen a few threads where people have had the same problem but the only answers I have seen are contact Sonos Support.Has anyone had this problem and got a viable solution??????Some posts suggest an issue with S2 being introduced so does anyone know if this is a problem??

My Sonos ace are giving me problems with cracking static sounding noises not only at high volume but low volume but when I open up the Sonos app it like it stops completely just wondering if i should trade my pair In

Since the ‘upgrade’ I’m unable to connect to the wired Booster so I can adjust volume on my stereo. Is this something I can fix or is this an upgrade problem? 

I have connected my move 2 to my WiFi and it says it will appear on the app once I turn it off and on again but then it never does. Please help. 

I currently have one Roam 2 that I am able to connect via bluetooth to my Denon AVR 760H and use without any major issues (minor issue in the process of reconnecting when the receiver is powered off).I was wondering how would I pair two Roam 2 speakers and get my Denon to see and use them as a pair (single bluetooth connection)? And when they are paired, is each volume control on top of the speaker itself (not using the receiver volume control since it is not supported per Denon) independent, or does reducing the volume on one reduce the volume on the other when they are paired? Again, volume controls on top of the speakers only.Thank you!

Before I completely go mad! I’ve spent hours with Panasonic who sent me back to Sonos so I have no spoken to 3 times and have just got a new optical lead.The sound will come through the Ray but will not stop going through the TV. I’ve tried both not using my TV remote and using my app but then there is no sound through the Ray. live turned off and turned down the speakers on the TV but I cannot  operate the ray with out the sound coming on the tv. I can just listen to the tv by turning down the Ray but not the other way round.im at my end with it all.My old telly worked perfectly.i do understand that this Panasonic is made else where than other Panasonics and I’ve checked ideas from others but nothing will.Am I going to have to buy a new TV because of this crazy situation which is driving me slightly crazy. Help! 

What’s the most effective way to express a complaint with Sonos? I purchased a soundbar during Labor Day weekend. It still hasn’t arrived. I keep getting UPS notifications saying a label has been created but they don’t have my package. Now I am getting notifications about delays…daily!I called support and the guy on the phone said he would follow up after contacting the warehouse…he didn’t. And I have no way of following up. 

I have Sonos Five. It plays Sonos radio fine but when I play Apple Music it stops or skips. It started a couple months ago and the last few weeks it has gotten worse. Now the apple music will stop playing after a few minutes but if I switch it to Sonos radio it will play just fine with no stops or skip.  

Sonos Beam (Gen 2) or the Sonos Arc based on my room size(more info below)Budget and location - 900 USD(85,000 INR), Amazon India Prime Day SaleHow the gear will be used - With my LG C3 48 (121cm) OLED HDR10 and Dolby Vision. Spotify Play and Apple MusicNew or used - NewPast gear experience - Never used any premium hi-fi soundbars. Currently, I have Edifier R1280DB bookshelf speakers and Beyerdynamic DT 990 Pro and Sony XM5 headphones.Room information: Room Dimensions: Length - 360cm , width - 280cm, and height - 280cm (in-feet) Length: 11.81 feet Width: 9.19 feet Height: 9.19 feet Room Shape: Rectangle room Room Acoustics: Wall materials - Concrete wall Floor materials - Vitrified tiles Ceiling materials - Concrete ceiling Presence and placement of windows and doors - There are two windows on one of the longer sides and one window on one of the shorter sides, for a total of three windows. Presence of acoustic treatments or furniture that might ab

After a long period of not frequently using my Sonos Play 5 Gen 1 based system I turned it on this morning to find that while I can DNLA MP3 encoded files. My 22,000 FLAC and AIFF encoded files are returning a “file not correctly encoded” error. For the last 20 years or so the system has worked absolutely fine. The last time I used it was Dec 2023. So I guess a recent firmware update is to blame.All my music is stored locally I do not stream or own music purchased online.Is there any common wisdom which I am missing on this matter which may guide me out of this situation ?

Hello everyone,My Beam gen 1 keeps stopping the music (from Spotify) on its own. I really don't understand why. Sometimes it stops after 15mn, sometimes 1 hour, it's very random.I already did a factory reset. No difference.I don't have any problem with my Beam gen and 2 and Roam SL.I set a static IP for it in my router like for the 2 other Sonos products.Would you have any idea why this is happening? I've been having that problem for years now.Thanks so much for any idea.Greg

Hello,We’re 3 Sonos users at home, each of us logged on his smartphone with Sonos and with his own Apple Music account set. My issue is around Voice Control or Alexa. How can I ask a specific playlist to be played? Example: my son has an Era 100 in his bedroom and when he asks “Hey Sonos, plays my playlist Likés” it plays another playlist, from another Apple Music accountDoes anyone has a solution to allow everyone in the same house, to ask for music, from different Apple Music or Podcasts account?

I’m experiencing a weird issue with my Sonos One. My friend connected to my speaker from the Spotify app while on my wifi network. Now, she is not on my wifi network and very far from my home, but she is able to connect to the speaker and start playing on it from the Spotify app. Why is this happening? I would think that she wouldn’t be able to connect to my Sonos One if she’s not on the same wifi network. 

Hi, I currently have an ARC, a Sonos 5, and Sonos port (for built in speakers throughout townhome).Wondering what the best plan of action for optimizing my set up and hardware for a home theater? Btw I recently moved into a home that came with everything in it which is why I have a kinda disjointed collection of Sonos products.From the research I've done it seems I could potentially use the built ins as surround speakers for the arc if I get an amp (I currently have an origin DPS2-200 amp). Do I HAVE to get a Sonos amp to use these speakers as surround sound? and is this recommended vs say just getting some 100s or 300s for the living room (idk what type of speakers are in the ceiling)? My 5 is somewhat redundant now. I'm thinking of selling and getting a sub to go with the arc. Good move or am I selling it short? I can play TV sound thru the Arc, the 5, and the built ins at the same time which is cool but not really accomplishing anything (other than having tons of stereo sound throug

Can Sonos Roam 2 be connected to any of Sonos subwoofer?

I’ve seen on other forums that the beam cannot connect to 5GHz signal but my new router puts everything onto the 5GHz band and I cannot manually override that. So I created a separate IOT network on 2.4GHz, but then I can’t airplay unless my device is connected to that separate IOT network. Is there no other way to get the beam on the main network? Pretty ridiculous if that’s true in 2024. I haven’t even had my beam for 2 years and now I can’t use it for music because I upgraded my router? I just spent my entire night trying to make this work and am beyond frustrated.

Hi everyone,Just started a trial with tidal and when i play a dolby atmos playlist on era 300’s through sonos app, i cant seem to be getting the atmos logo which means it’s not playong dolby atmos ?  any thoughts ?  

Hi all, since the most recent updates, I can finally browse my NAS music library folders again on the iOS app, and play all songs in a (sub)folder, just like I could in the old app and still can do in the macOS app.In that macOS app, I can also still add any library (sub)folder to my favorites, such that I quickly navigate to, well, my favorite (sub)folders. The iOS app doesn’t support this, however. What’s more, when I add a folder to the favorites in the macOS app, it shows up under my favorites in the iOS app, but it is not accessible from the home screen, with the message “No longer available. Press Edit Home to delete.” Is this planned to be fixed in a coming update? I sure hope it does, as this is the prime way for me to select music to play. Thanks, Bjorn 

Will the Bluetooth connection allow me to play podcasts, music and calls directly thru the Move?

I read many topics about downgrading your speaker to S1 where they say: “chose option to downgrade the wired device” I don’t see this option in the app.  Can someone answer me: is downgrading still possible, or has it be intentionally blocked out?

Hello,I'm wondering if the Era 100/300 will be capable of connecting to Wi-Fi 6E in the future. According to Sonos documentation, right now they are only capable of connecting to 802.11ac (WiFi 5), 802.11ax (WiFi 6), 802.11n, and 802.11aOn the other hand, @Corry P mentioned in an older “ era future proof “ article that the chipsets in the Era 100 and Era 300 also support WiFi 6E, and as these technologies mature and become mainstream,  Sonos can provide software updates for the Era 100 and Era 300 to add new features. Does that mean Era speakers will be able to support 6GHz Wi-Fi 6E ( 802.11axe ) in a future update? 

Hi,I’ve not really formulated this thought fully but I would love the ability to have a device, located prominently in the house showing what is playing currently.  It happens so many times that we have some background music on - and a visitor to the house will ask what is playing.  It’s easy for me, becasue I whip out the phone - with the Sonos App - but I think it would be awesome if ‘everyone’ had a view.  Ideally, this would be an external screen / monitor with the current Album/Song displayed.  I dont know if this could be a Sonos App thing - i.e. I get myself a cheap tablet and in-wall mount - which permanently runs the Sonos App or should it be a totally external device that essentially runs Shazam (or equivalent), constantly sending soundbytes to Shazam for it to recognise the music playing - i suspect the latter is full of issues - not least what Shazam displays - but this is the rough concept.I dont even think this is necessarily linked to Sonos - its application could be for

Does the Sonos Ace support Dolby Atmos and spatial audio when using the TV audio swap through Beam gen 1?