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Since the disaster of the new APP I have lost all my playlist which I have put together over a ten year period or more. When I select imported play lists message, the reply is, no selection available, also I can no longer import any new tracks from I tunes it’s a total disaster.                   It’s now 7 months since the broken new app was installed in that time there has been various announcements from Sony that these issues will be rectified -my question is when?. it looks like for the first Christmas in many years there will be no Christmas music  in our house!!I have been reading the community on a regular basis, looking for many solutions, and there must be hundreds if not thousands similar comments “Why can’t SONOS re install the original APP that worked perfect until they sort out the  issues with the new APP?”   CAN SONOS ANSWER THAT? & alsoWHEN WILL THE PL. ISSUES BE RESOLVED.

Napster on my Sonos system will not play radio, or playlists.  If I try, Sonos tells me the connection to Napster is lost.  I have rebooted Sonos, I have uninstalled and reinstalled Napster and nothing helps.  What is the problem?

Hi, while it was working very well, now it produces a veiled sound whether I am connected via Bluetooth or WiFi, I don't know why since it hasn't fallen. I tried turning it on and off, checking with the app, I reset the speaker but it doesn't change the sound.I hope you can help me. 

I have an aging Sonos Controller with 2 Sonos One speakers downgraded and all working under the S1 App. My problem is with the Line In connected to a DVD/CD player which now shows Disconnected.Everything was working fine until I decided to change the DVD/CD player which was connected by RCA cables. The new DVD/CD player did not work and showed in the S1 App disconnected. I gave up and put the original player back on and got the same thing. I have used several cables known to be working. I have even tried the optical digital cable, still nothing and the App showing Disconnected, I have also reinstalled the S1 appcan anyone help please

We have a brand new Era 300 and Arc Ultra. The Arc is tied to the new LG C4 TV by HDMI. The Era is paired to the Arc via wifi. While the sound is good, the Era sound keeps skipping. We had this issue with a Move as well. We started with an Arc and Move, were told to replace the Arc with the Arc Ultra as it has better connectivity. That has not solved our sound glitches. Replaced the Move with the Era. We have moved the Era around, and it doesn’t seem to matter. If we play straight to the Era thru the iPhone, no issues at all. For some reason, the communication from Arc Ultra to Era is bad. Open room, no issues with any other wifi device, have tried all the plugging in and unplugging scenarios. Not my first rodeo there. Wifi router, Era and arc are all within 20 feet oof each other. Very frustrated as we want this to work. Help!

My beam won’t show up in my app, it’s playing. I have 2 Play speakers set up as stereo pair and I’d like them all to work together. Pleasseeee help!

I recently tried to set up an old Sonos Play:5 Gen 1 and when plugged in it shows no indication of being powered on, there is no light at all and the Sonos 1 App cannot locate it.I have checked the power cord with my volt meter and it is good.I have done the Factory Reset procedure with no results.Is this Play:5 completely dead or could there be some other reason for the problem?Worst case: I can tear it open and use it as a passive speaker.

Ik heb Sonos losgekoppeld van Google assistent omdat al lange tijd de spraakbediening voor de tv niet meer werkte (verder alles wel). Nu lukt het mij niet meer om te verbinden. Ik kan het hele programma doorlopen maar Google lijkt de beam of One Sl niet meer te vinden. Wat zou dat kunnen zijn? Moderator Edit: Google Translate - I disconnected Sonos from Google Assistant because the voice control for the TV no longer worked for a long time (everything else did). Now I can no longer connect. I can go through the entire program but Google can't seem to find the beam or One Sl anymore. What could that be?

Sonos app on PC.Shared folder on the same PC.mp3 file in the shared folder. Click on it to play in the sonos app on the PC… file plays on the selected speaker/speakers (One and One SL)Great.Sonos app on Android devices (three phones, two tablets)Shared folder on the PC.same mp3 file in the shared folder.Tap on it to play in the android Sonos app.‘an error has occured’File does not play.All speakers forgotten by the app. No components in the system.No components found on the network.Cannot add the components back.Open PC sonos app. Speakers are still there. Click on the file… plays on the speakersANDspeakers suddenly reappear in the android apps.

I have a new sonos setup (arc ultra, 2 300s, sub gen 4) with a new samsung s90d feeding content from an Apple TV 4K. I have the sonos wired via eArc and set to passthrough. During some content it kind of sounds like a micro stutter in the audio where for a fraction of a second the audio cuts. It's very short. Sonos and apple tv are hooked up via wireless. Cables seem fine, there are NO video stutters when this happens.It's frustrating I can't seem to replicate it, just have to wait for it. Anyone have any ideas?

How can I get all of my products running on one app? This is so frustrating? My gen 1 Sonos 5’s are on the sonos1 app and the rest of my products are on the newer app

I would like to connect my SONOS ARC ultra to a Samsung QH75C professional display. The HDMI Input 3 on the display is marked with ARC but the connection to the ARC Ultra (with original cable) failed. The option in the sound settings to pass-through the HDMI-Input to an external device with ARC is not possible. All systems are uptaded. What is the problem ?

I received the Arc Ultra a month ago and it works wonderfully my Sub 4 and my Era 100 in my living room. When I listen to Amazon  music in Dolby Atmos it's really perfect. But if I then décide to add my sonos speakers in the dining room or elseware, then the Dolby Atmos in the living room mute the sound for a second and then comes back in HD only. I don't understand this.

As stated in the title, I ask to know when spotify support will be added to South Korean users of Sonos products.It is frustrating and borderline discriminatory for us customers here to pay both Sonos and Spotify the same amount of money but not be able to use the services in combination when the rest of the world is probably vibing to their favourite tunes from spotify on their sonos speakers.And, I know there was a same topic from 3 years ago, but all the answer that the other guy received was a cold corporate answer that helped *********.So please, I want to know 1. why we Koreans are deprived of the service 2. what measures are planned or taken to fix this issue.Thanks in advance. Moderator Note: Modified in accordance with the Community Code of Conduct.

Tried everything to get Alexa to connect with S1. It did used to now doesn’t and won’t

I just set up a new network with a single Play 1 speaker.  For the life of me, I cannot get Pandora to play on the speaker.  If I try to add a service in the Sonos App all I can find is Pandora Cloud Cover service (to which I am not  a subscriber).  If I go to the Pandora app and attempt to cast, it appropriately shows me the speaker (room) I set up. If I click save, it just goes back to Pandora playing on my phone… i.e. it is not “casting” to the Sonos network/speaker. What am I missing?  I’ve tried the obvious and it’s not working… :(

I have a sonos beam 2 and I can't pair it with my Alexa voice assistant. When I go to log in to Amazon Alexa. It just won't work.

So I bought 2 sub minis and I just read that you can’t connect 2 sub minis is that true and is there any way I can ?

Anyone from Sonos or in Japan that has heard about availability of Arc Ultra/Sub 4 here.  It was written end of November, but I haven’t been able to find anything in the usual retailers showing a pre-order or stock.  

My wife and I both got a new iPhone 16 Pro Max. Mine connects to our existing system perfectly. Hers can’t find our system. I have reset the app on her phone. Still can’t find system on her phone. 

Is it possible to stream music videos through the Port when using Airplay.Currently using iTunes to through my phone  to a Port and playing music through my hifii. I also have a Samsung frame TV and wondered on how I could stream the music videos to that whilst still playing through the hifi. I’m guessing it isn’t possible using the Port? 

Is it still not available for iPad Air m2 to use Trueplay? Seems it’s been a long time already. Or do I miss something?

I have no way to use whole home sonos & help desk not able to solve why most rooms/options have been removed, No solve in site. room deleted and we are not able to add back in. Only arc & beam in bedrooms work. Has anyone heard of a solve to bring “whole home” back on line? A ton of $ spent and the app has no use

I want to know why my playbase has its own network that my phone can’t access. Because of this I still can’t connect my playbase and use it. 

So I'm using my Beam as my primary front channel. I'm wondering if I'm able to use two One speakers along with my Beam for a front setup? Just have the Beam for voices, while the two One's for all other sounds? I'm also using a Sonos subwoofer.  Thank you in advance!