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Still cannot build the local music library. It always times out with an error that the share (which it has been working on for the previous 45 minutes) is suddenly no longer available, or that it may have been moved or powered off, which of course is not true. Tier-1 help desk suggested that I have a double NAT issue. I have a Verizon router with two extenders, and by design, the extenders broadcast the same SSID as the router, and the tech said that was the problem. My understanding of a double NAT is that you have two or more devices providing network address translation for outgoing requests, and one way to detect it was through traceroute:traceroute google.comtraceroute to google.com (142.251.40.238), 64 hops max, 40 byte packets 1 cr1000a (192.168.1.1) 3.594 ms 3.011 ms 2.882 ms 2 lo0-100.washdc-vfttp-366.verizon-gni.net (71.178.216.1) 17.840 ms 9.364 ms 19.354 ms 3 * * *A double NAT would show a private IP as the first two hops, but here there is clearly only one. Could

When I play Spotify from my Sony tv the volume on my ERA300 surrounds is very low but if I play via Bluetooth the surround volume is fine, any fixes for this? Thanks

Hi @Corry P, I am running 80.11.33 on Android and I'd like to report this bug:Going to Sonos Favorites and tapping on one of the Recently Added items works fine.But, if you go to Sonos Favorites / Recently Added - View All, then tapping on items does nothing.

Hello-I have been using the ARC on my family room TV and love it. Just upgraded my TV in the basement and purchased the beam to go with it. Is it possible to have the ARC and BEAM  Gen 2 on the same household system so that i don’t have to switch systems everytime i want to utilize a speaker on the Sonos App?It seems that i can only connect Sonos One or Woofers/Subs to an existing sound bar on one system. In order to add another sound bar (on a different TV), i need to add it to a new system.Any ideas? Thank you

hi there,I am unable to use voice command to request Move 2 to play music via Alexa.I am an Amazon Prime subscriber and I have Amazon music app setup on my iPhone. I also have connected Amazon Prime service to my Sonos app. I am only able to use my iPhone to select Amazon music and play to my Move 2 on wifi from my playlist using the Sonos app.However I prefer the convenience of using voice command to request Amazon music instead of using my iPhone. is that possible?thank you for your assistance.  

Hi there,I recently lost the ability to sign into the Sonos app on my iPad. The “recently played” section has a message “Sign in as system owner” message, and when I click the button, I get a browser window for login.sonos.com, but no fields are displayed.If I drag that window over to get a split screen, I can authenticate, but then the app responds with “Something went wrong” (why can’t programmers tell us what went wrong - it can’t be that hard 😃).Please see attached images. I also have the URL used to open the browser if requirediPad = 7th gen iPad OS = 18.1.1 Sonos app = 80.12.03I tried both Chrome and Safari as browsers (via “Default browser”) but the result is the same.I reset the iPad (shutdown and restart) but am reluctant to reset or reinstall the app in case I lose anything more - I’m still able to connect to my services and play from there. System is working fine with both the PC app and from my Android phone.Any clues or hints would be much appreciated!Cheers, Johninitial

Have a single Era100 connected to a Samsung TV via optical and an Apple TV also. Issue I have is because the TV is set to optical I have no way to control the volume other than the Sonos app. Is there any way to have the Apple TV remote control the volume? I can’t seem find a way round this.  TIA

About 8 months ago i purchased a house. The previous owner had installed wall mounted sonos speakers in the downstairs and upstairs bathrooms. When we veiwed the house he pointed them out to us, and played music from them, the sound quality was great, and they look nice too.Anyway, once we were settled in i set about trying to use them. I installed the sonos app, set up an account, it recognises the speakers, but i can't play any music from them. I have powered them off and on etc, spent hours waiting in the online chat support only to get nowhere. I keep getting this message to sign in as the system owner. I sign in but it just loops this message.Does anyone have any advice on how i can get them working, or, is it because i am not the original owner they cannot be used? It would be a shame to have to throw them out.PS. i have no contact with the previous house owner. Any support from him is not an option. 

Why is it taking so long to fix the appi feel as if it is as bad now as it was five months ago.  I would go as far as saying that it is UNUSABLE.  I’ve loved Sonos products for years and am blown away at the lack of attention the Sonos company has placed on fixing this  

My symfonisk speaker stop working with AirPlay.Do you have any suggestions how to fix it?

Hello folks,i’ve been having issues playing spotify playlist in all my 4 speakers (old sonos 1 + Beamer) at the same time since the app update. I can only play music at 1 Sonos speaker at a time. Sonos support is cero. I’ve formally complaint. I’m a client in Spain. Reached out to my friends in Germany (same issue).The whole point of sonos environment, is to be ableto play music in different rooms etc. Well, that no longer is possible for me.when I try to play all speakers in all rooms I get this error” please try later, we could not connect” they are all up-to-date and they system shows them as sync but cannot play all at once. It’s been ongoing for a year or 2 I would say.shall I try creating a new account instead and pair them in a new system maybe?thank you for your feedback.José  

I’d like to connect a turntable and maybe a CD player to the Arc Ultra and Sub 4 via Bluetooth or WiFi. I don’t have an amp and would prefer not to buy one due to $$$. I’m a newbie so please be patient. Looking for recommendations. I dont want to use a line in as the Arc is above by TV and no room for  turntable. Please don’t use too many acronym in reply.

I’ve seen no effort by Sonos to recognize that Sonos needs realize their products need to offer a way to speed up sound to allow it to catch up to the video.   Work on correcting you lip sync delay scale to go into the NEGATIVE area.  Let’s say a range of -5 to +5.   I really hoped to have seen solutions rather than blame being cast back to the tv makers.   Unfortunately it’s not happening.  So many people live with terrible lip sync issues and I’ve personally been forced to show captions to allow shows to make some sort of sense.  in the meantime I’m never recommending Sonos to anyone.    

Hello,I currently use a single Sonos One for music and an LG OLED without speakers for tv/movies. I’m thinking of upgrading with an Arc Ultra and two Era 100s for surround in order to improve both my music and movie experience.Right now, my One is in the middle of the room (red). From what I’ve read here and seen on the Sonos website, rear speakers should go behind the couch and be angled towards it (blue).My question is: If I set up the Era 100s like that, it will be great for movies and TV , but won’t the music sound worse if I’m anywhere else than on the couch (eg: in the kitchen) ? Since the speakers will be aimed towards the other side ? Is there a better way to do it ?If anyone has advice or tips, I’d really appreciate it. Thanks!  

my Sonos app loses connection to my Home system pretty much every time I want to use it. Honestly, this happens about once a month and I have to reinstall everything from scratch again. I have probably come to the point where I am just going to get rid of all this Sonos equipment. Quite frankly it is terrible. It sounds great but the connectivity issues make it incredibly unreliable and I have been patient for over two years with three home theatres and speakers in every room.   I am going to list all the stuff on Facebook marketplace and just get rid of it. I am going to switch to Sony, which at least works reliably. I have found the same thing with any speakers made by Samsung. The TVs and the speakers simply don’t work too well together. There! This is the best solution I can offer anybody that has invested in Sonos technology. It looks like the company does try to a minor extent to make products that work reliably, but it must be a lot more complicated than it should be. At the end

Is it possible to use a remote control when move is connected to my tv via Bluetooth as the tv remote doesn’t alter the volume and I have to manually adjust or is there another way to connect to my tv

I have a question 

Since some time, whenever I try to connect to my Sonos 300 Era stereo pair in Apple iTunes on Mac OS (Sonoma 14.7.2 (23H311), iTunes starts to show the Sonos system as “Updating ...” for some time (named OFFICE): followed by “Can’t connect” popup.On the same wifi network I can connect to this Sonos system with zero issues from iPhone and iPad. Only on my macbook I have the issue.Sonos system is updated to the latest version. There have been few updates since the issue started, but neither Sonos system/controller update fixed the issue.System information for my system is: Associated Product: 192.168.1.222---------------------------------Era 300: Office (L)Serial Number: **************Sonos OS: S2Version: 16.5 (build 82259204)Hardware Version: 1.38.3.10-2.2Series ID: A101IP Address: 192.168.1.223WM: 1---------------------------------Era 300: Office (R)Serial Number: *************Sonos OS: S2Version: 16.5 (build 82259204)Hardware Version: 1.38.3.10-2.2Series ID: A100IP Address: 192.168.1.

Good Evening,I am trying for months now to try to hear when I’m watching TV or a movie people talking/voices from my Sonos ERA100 that are behind my coach ok each side.i only hearing people voices from the Sonos BEAM. All is in surround mode… the people voices/talking do not come out clearly…I mostly hear the music from the movies I am watching.would it be possible to have some help ?

Hello,after moving to a new location I wanted to setup my Play 1s again. I was able to add them as a new system and everything works fine in the sonos app. Then I reenabled my sonos skill in the Alexa app, but then no devices are found. I did everything to make it work: reset speakers, rebooted devices, restarted app, relinked Alexa and Sonos. But those devices just cannot be found… Are there any advices?

Era 100 making popping noises and flashing different coloured lights, cant seem to stop it. Any ideas please? (Nothing playing!)

Hi all, sorry to bang on about this but I can’t seem to get a straight answer.So under Sonos Favourites (this is not my music library) I have the albums but no album artwork and not able to create a new playlist.is this still waiting to be done or is my system Thank you 

I recently changed my router and since then my Sonos system has become a complete mess..I've tried following various pieces of advice from the web but the more I do the bigger the mess seems to get.  Should have asked the Community from the start !My system - I just have a pair of Play 3 speakers which were set up as a stereo pair and could play music from my music library, which is on a network drive.  I only use the system with the music library, nothing fancy, not playlists, radio etc. I have an old Android tablet with the Sonos 2 app, a Mac with Sonos 2 v16.5, and my wife has an Android Samsung phone she thinks it's an S9.The tablet and the Mac can both access the music library, but they only seem to recognise one of the Play 3s.  The controllers on those two devices are limited in functionality and don't seem to be capable of activating the other Play 3.  So they can only play music through one speaker.The S9 phone does seem to recognise the second Play 3 but not the first one.  A

why does the sonos app no work on macos? I’ve tried downloading it from the sonos website and all it keeps saying in the sonos app from the sonos website is that sonos needs to get the latest software?says:We need to get Sonos running on the latest software.Choose Check for Updates to get started.  

Hi, this is 2024-12-15, I'm wondering if the Ikea remote control symfonisk and hub dirigera works with Sonos speakers that are not bought at Ikea. Would like to have the function press a button and start a sonos favorite. (I can tell google and it works variably). Really like the old way of pressing a button. So my main question is can I start a sonos favorite with ikea symfonisk?