Answered

Why is it that Apple Music is not supported on the Sonos app in Brunei whilst Apple Music independently is a supported music service in the country??? It doesn’t make sense. Can somebody please give me a work around to get my apply music account linked to the Sonos app??? It’s very frustrating have spent so much and a full system and not able to take advantage  of what it was bought for. I have tried changing the country on my Sonos account to United Kingdom and it still doesn’t appear to be available to add in the App. Please help 

Hi, my AMP was working fine. One day it stopped. Looking at its lights, it is switching between solid white for 20 sec to flashing light for several seconds.  It seems to me like it is constantly rebooting itself. I talked with Tech support for a few minutes (then disconnected), they mentioned something about looking for a new update ... when my rest of the system is a few revisions up. Any idea how to solve it?

Can I use Sonos one sl on Bluetooth,,??

Had some issues with our speakers/system. Reset everything and.now I can’t get my symfonisk bookshelf speakers in the kids rooms to work with their echo dots. The Alexa app says the speakers are not compatible and cannot play all audio.  They had previously worked perfectly. Any one else run into this?

I have a Sonos Ray and Sonance Garden Speakers.  i would like to play tv on both the ray and Garden speakers whe. watching sports.  i can play music in any combination but as soon as i add garden to Tv it stops the sound. 

There is a lack of pre-recorded equalizations where you can choose which one best suits each user. It should be easier to find it.

Hey guys, im not much of an audio guy, but my friend recommended me the sonos ray and after looking at it, i would love it. Problem being my monitor doesnt have an optical port, what can i do to solve this problem? Thanks

Hi I am considering purchasing some Sonos speakers , I was in Harvey Norman & the sound test from them was amazing. I am completely new to smart speakers. However I am very concerned about all the problems associated with their app. I have an iPhone , the man in the shop said it was mainly people using android that were having difficulties with the app. Is this true ??

Hello. I purchased the Move 2 about a year ago now. During this time, I have been trying to use the speaker with various Audio-Technica turntables. When playing music, there is typically a 30-90 second delay before the speaker starts to play sound. In some cases, it won’t play at all until manually triggered using the Sonos app (iOS). I have reached out to Sonos support, & they sent a replacement USB-C Line-In adapter. Unfortunately, this did not resolve the issue. I have also tried changing all settings available in the Sonos app including different audio levels for the input. Any help would be appreciated!

Hello,Ex sound engineer here who is desperately trying to get a Sonos configuration to work and stay in sync. I am very sensitive to things being out of sync, especially after working in mastering. I have an ASUS 11000xt Pro router connected to a 10gbe switch which is connected to a 2.5gbe switch that has all Sonos equipment attached to it. All components are connected through Ethernet (cat6). Initially I used airplay 2 to stream to each speaker individually through iTunes on Windows 11 Pro. I used to have the Ones and they seemed to say in sync reasonably well to my Sonos enabled receiver, the Onkyo TX-RZ50. I remember some issues, but nothing like what happened when I decided to upgrade to the Era 100s. These speakers always stay in sync with each other but would often get out of sync with the receiver when on WiFi. So I connected them all to the same switch using Ethernet after buying the USB-c accessory for the Era 100s. They still would get out of sync.So I decided to see if I usi

As others have experienced, I continue to receive the "The device where the music files are stored may not be powered on" error when I attempt to index my library. It begins to index, then craps out with the above error message which is not helpful and not even true as my library is right on my MacBook where the Sonos app resides.My library has about 10,000 songs. It is curated from my CD collection and iTunes market. My library is currently being managed by Apple in one share file. I leverage comments and grouping info to create smart playlists.I see no practical way of splitting up this library into multiple share files -- honestly that is a ridiculous proposal suggested by Sonos support.It is also suggested that cumulative meta data has a limit…. does anyone know how to assess if this is really the case? And if it is the problem, it is technically solvable. 10,000 songs with meta data is “little” data compared to what can be handled in today’s “big” data world.Does anyone have addit

I have a Samsung TV in my screened in porch with an HDMI cord (in the eARC port) connected to a Sonos Amp inside which is also connected to two in ceiling speakers.  I am having trouble figuring out how to get sound from the Tv to come through the ceiling speakers. 

For a long time , I have been waiting for Sonos to release a remote control for their products. Not one on a smart device. I do not always want to look for my phone , unlock my phone, find the app and look through a music service to play music. Is there any word on the development of a physical remote with basic commands and music presets on it? I know of one new company that is currently making connected amplifiers that does this and they are doing well. Any idea if Sonos would consider something so simple yet useable? 

How can I set my own preferences in the bass, middle and high-sounds? 

Hi,Recently noticed my Gen 1 Play5 has begun to make static/crackling noises when in standby mode. Not noticeable when playing music through the speaker but there’s a faint electric noise as soon as the music stops. The noise doesn’t go away.The unit also heats up on the back, which makes me suspect some kind of an issue with one or several electrical components. Anyone else with similar problems? MPO

I have recently changed WiFi network and have been unable to connect my play1. It seems to be added to the new network when connected by Ethernet but then when disconnected can’t be found on the new system??

I have a sonos amp, arc, sun and 2 ones and have a turntable connected to the amp. This has worked in the past with essentially 2 systems connected ie the amp and then the speakers. Since the app has come out I have had difficulty with this and finding the speaker set up. The amp is there with line in but the speakers seem to have disappeared from the system. I have tried to reset these and they can’t be found. Has anyone else had this problem or something similar

Hi Everyone, I have just upgraded my Playbar to an ARC as I bought some ACE headphones. At the moment, in my Home Theatre set up I am using 2 Ones as the rear speakers. I have been reading articles that lead me to think that I should swap the Ones for Play 3s. Is this a waist thing to do? Would it give me better sound?  I already have the Play 3s so it won’t cost me anything. thanks in advance, Matt 

Jeg har sendt flg til Sonos, afventer svar.har andre samme problem med den nye APP?.Øv, igen fejl. 😡Jeg har slettet gamle app som I skriver, man skal. Installeret den nye version, men kommer ikke videre, idet det ikke er muligt at trykke ‘accepter’ i ‘vilkår for brug mv’.Hvad kan jeg gøre for at bruge mine dyre højttalere igen?

I recently reconnected my Sonos to a new network but my Play1 which I use in a sleeping room doesn’t turn off the status light.  I had it off previously - but there doesn’t appear to be an option in hardware.  Any ideas? 

I’ve connected a sonos sound bar  to the router and now can’t connect to the samsung television.I have connected the soundbar to the TV via the ARC socket but it still doesn’t connect.What am I doing wrong? 

I have tried to connect my shared music library with te Sonos app. The path worked well. But than I had to fill in a username and pass word.My question is which type (apple, Sonos, iTunes, etc) user name and pass word I have to fill in? I have no clue which type to fill in. Kind regards fort any help

I’m trying to play “Fooled Around and Fell In Love” from Guardians of the Galaxy Vol 1 soundtrack. The app just keeps skipping to “I Want You Back”. The album won’t play in order either. I’ve tried removing the NAS location and adding it back again. Same exact problem. Why did SONOS make such huge changes? Everything about their system has turned to crap except the sound for watching movies; which is still slow to respond. For years everything was working great then someone had the great idea of this 2.0 forced upgrade! I can’t enjoy my music library on the system I paid a shit ton of money on!I’ve been running this library off my NAS for the past 4 years before it started having problems with the “amazing” new application updates.

Hi, I have just  got a new router and had to reconnect my play 1 via ethernet cable. Had to factory reset the sonos, the app picks up the play 1 but as soon as I disconnect the cable it loses the connection. Youtube videos say to go in advance settings, but there  doesn't seem to be such an option on the app I have. In the setting there is an option to enable or disable  the WiFi and the enable WiFi part is ticked. Any ideas please 🙏  thanks in advance.

I am still running S2 V16.1 and using a Samsung tablet. I'm selling a Play 5 that is not on my system and I want to make sure it is working before I move it on.If I add it to my system will I be forced to update? And, if so, can I download the new app to my phone and leave the old app running on my tablet.