Answered

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.Now any Sonos Controller (including SonoPhone, SonoPad) show multiple entries for each compilation album when viewing Albums.Just an example shown below... Does anyone else have this issue?Ross.

I was upstairs today in my drum room, when I played music on my 5’s the tv Sonos system turned off any ideas?

How do I connect a Sonos turntable to our current system which consists of Amps and in wall speakers.The Amps are located in the basement so connecting the turntable to them is not an option.Thanks for your help

I have 3 Sonos One and a Beam. All been fine until last few days.  Now asking either Alexa or Sonos voice to play my music or BBC radio one - says ‘now playing..etc’ but then nothing plays. Have disconnected, reconnected, rebooted etc and the only thing that works is controlling via the app.  very frustrating- any ideas?

Hello,I use some old Sonos S1 units and they have worked fine until recently. Yesterday I wanted to connect a second device by cable to try to create additional stability, but since then I have not been able to connect to my Sonos system. I've just turned off the power on my router and on my Sonos devices and turned them back on. I have tried to connect to one Sonos device at a time, but the Sonos S1 app keeps saying that the system cannot be found. I've also reset the app and it hasn't changed anything. I also reset one of the devices.What could have happened? Thanks in advance.

Can the Sonos Ray soundbar be synched with Sony remote controls?

Sonos One microphone stopped working.Alexa still announces reminders, yet it does not respond to voice commands. The microphone has been turned off and on; the device has been unplugged and restarted; I even went as far as restoring the device to factory settings (which I have learned may not have been the best idea). I also deleted the Alexa service and then added the service back with the speaker announcing that the service has been “successfully added and the device is ready to use.” Microphone is still dead. 

Is anyone else suffering from not being able to add a speaker pair room to a group?  I have " everywhere" group and the wonderful new app refuses to save the change when I add kitchen to the group.  Any ideas?

Hi,I receive an incomplete list of Favorites with the Sonos API “getFavorites”-command.Concretely, playlists from Amazon Music which I added to Favorites in the app are missing while playlists from Spotify added in the same way are returned by the API.In the Sonos app both are listed next to each other. By using the http-API I get both types of playlists, but Amazon Music playlists are of type “shortcut” and Spotify playlists of type “instantPlay”. (see also other post) Does this ring a bell for anyone? Thanks very much in advance!Best regards,Philip

Hi,I am using the local API via a module in the home automation system Symcon (in my understanding not relevant for the question) and experience an unexpected behaviour for Amazon Music playlist Sonos favorites.Adding the Sonos favorites for Amazon Music and e.g. Spotify playlists in the Sonos app in the same way leads to different results when browsing the ContentDirectoryService for Sonos favorites(FV:2).For Spotify playlist the “res” element is delivered so that the playlist can be played via the API.For Amazon Music playlists the “res” element is returned empty, therefore no possibility to initiate the playback.Additional difference is that the Amazon Music playlists are listed with r:type “shortcut”, while the Spotify playlists are listed as r:type “instantPlay”.Via the Sonos App both type of playlists look and behave in the same way.Does someone have an idea what could be the reason for the different behaviour and what I can do to get the Amazon Music playlists working?Thanks ver

How to connect Sonos Beam 2 to a mobile hotspot? I use a mobile network as the main source of internet at home, also for connecting other devices.

Hi allI currently use a Sonos Amp to power two wired front speakers.I want to make a 4.1 setup as home theater by adding a sub and two ceiling speakers above sofa.Is that something that Amp can manage and do you think the two ceiling speakers will give good home theater performance? Many thanks!

Will the Play:3 ever work like it used to? Or should I move on? 

I have a Sonos beam with 2 x Sonos One - recently they have stopped working - I did the hard reset on both, one is working the other is now on another system & I am unable to pair them with the beam to create surround sound? I’ve tried everything, i.e. remove surrounds, factory reset on all sonos including the beam? I’ve ‘forget this system’ but nothing works? 

Hello! I set up a new Sonos Ray today. Tv Remote connected without problems, and I can control volume. But the mute button doesn’t work. Older (10 years) JVC TV. Any suggestions?

Some tracks play with distorted sound on my Sonos speakers, while others are fine. What could be causing this issue?

I have two WiFi networks coming from one router. The first one “WiFi A” I give guests the password so they can use WiFi. But “WiFi B” remains private and only I have the password. How can I make connection to the port only possible if you are connected to “WiFi B”? 

.

Before I look elsewhere, are SONOS planning on producing a CD player in the near future?

Die Höheneinstellung bei der Era 300 ist zu gering .Wann wird es möglich sein mehr Höhen zu generieren ? Die Balance ist auch bei der Era 300 wichtig.Sitzpositionen ausserhalb der Mitte lassen jeden Hörer aufhorchen und die Souveränität von Sonos vermissen. Wann wird es möglich sein die Blance einzustellen ? Moderator edit:Google Translate- The height setting on the Era 300 is too low.When will it be possible to generate more height? Balance is also important with the Era 300.Sitting positions off-center make every listener sit up and take notice and miss the sovereignty of Sonos. When will it be possible to adjust the balance? Moderator edit: Combined two threads/posts

I own a Samsung TV and stream through my Apple TV. I have connected a Ray to the TV via the optical cord. I have then connected two Sonos ones to the ray within the Sonos app. Audio is playing through the ray, but not the ones. I have ungrouped and regrouped them but it doesn’t help. Any suggestions would be appreciated.

Good afternoon,When I want to adjust the volume of the different rooms, I notice that there is hardly any room at the beginning of the volume slider to listen to music "quietly", I am always at a maximum of 4 but more often around 2 so all the way to the left. The question is whether this can be set differently? 

How do I remove a speaker from app my Sonos account?

Hello everyone, I moved into a new house which has ceiling speakers in most rooms.  I think 8 rooms in total.  I have used Sonos for 18 years so I want to continue to do so.  All of the speakers are cabled back to one server room.  DO I need to purchase an amp for each zone that I want to control?  Or is there a more economical way around this? Also what is the maximum distance from Amp to speaker allowed? Many thanks John 

How do I get the move2 to play what the beam is playing.