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Murg
Contributor I
Dec 26, 2024 12:04 AM UTC
Answered

S2 Controller Upgrade not Working

I got a new Sonos Roam 2 and it told me that I need to upgrade to the S2 Controller.  It noted that I had an Amp that was not compatible and guided me to remove it from my system - which I did. 
 

Now when I go to my S2 controller, it says that the System is only Compatible with the S1 Controller, but when I go to the S1 Controller System>System Tools it shows “System Compatibility” greyed out and it just guides me to upgrade to the S2 controller.  I am not fully going in circles. help!  

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AjTrek1
AjTrek1Answer
Dec 26, 2024 9:22 AM UTC

If you downgraded any Sonos products to work on S1 you will have to factory reset those products to get them to be recognized as S2 again.

Also ( after the above) delete the S1 and S2 apps from your device and reinstall S2.

 

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6 replies

buzz
buzz
Grand Maestro
Dec 26, 2024 12:30 AM UTC

Power down any S1 units and shut down the S1 controller until you get the ROAM 2 installed.

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AjTrek1
AjTrek1
Dec 26, 2024 12:47 AM UTC

The Roam 2 can only operate on the Sonos App (aka S2) and will not be seen by the S1 controller.

The Play 5 (Gen 1) is only compatible with the S1 controller and will not be seen by the Sonos App

The Products below are compatible with the Sonos App and S1 Controller 

  • Amp
  • Beam (Gen 1)
  • Boost
  • Connect (Gen 2)
  • Connect:Amp (Gen 2)
  • Move
  • One (Gen 1)
  • One (Gen 2)
  • Play:1
  • Play:3
  • Play:5 (Gen 2)
  • Playbar
  • Playbase
  • Port
  • Sub (Gen 1)
  • Sub (Gen 2)
  • SYMFONISK Bookshelf (Gen 1)
  • SYMFONISK Table lamp (Ge

You need to remove the Play 5 (Gen 1) or run separate Sonos App and S1 systems 

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    MurgAuthor
    Contributor I
    Dec 26, 2024 12:58 AM UTC

    Maybe have a Play:5 Gen2. How do I identify Gen1 vs 2?   It shows only as Play5 on my app

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    AjTrek1
    AjTrek1
    Dec 26, 2024 1:08 AM UTC

    Maybe have a Play:5 Gen2. How do I identify Gen1 vs 2?   It shows only as Play5 on my app

    Log into your on-line account, click on the profile icon and look under “System”. There you will see all Sonos registered to you and the generation; if applicable.

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      MurgAuthor
      Contributor I
      Dec 26, 2024 4:26 AM UTC

      Maybe have a Play:5 Gen2. How do I identify Gen1 vs 2?   It shows only as Play5 on my app

      Log into your on-line account, click on the profile icon and look under “System”. There you will see all Sonos registered to you and the generation; if applicable.

      Thank you! Confirmed that I have the play:5 gen2 - compatible!  Somehow I still get that message when trying to connect from the s2 controller that it is a s1 system

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      AjTrek1
      AjTrek1Answer
      Dec 26, 2024 9:22 AM UTC

      If you downgraded any Sonos products to work on S1 you will have to factory reset those products to get them to be recognized as S2 again.

      Also ( after the above) delete the S1 and S2 apps from your device and reinstall S2.

       

      Translate
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