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How can i convert a dts master 5.1 audio from a blu ray Panasonic ub820 > TV LG G1 > sonos arc in a PCM multichannel 5.1? Actualy i have a outpout in PCM stereo 2.0

Hi All,  My Playbar developed the well known high pitch noise issue. Initially, SONOS support was fantastic, within 30 minutes I had a free replacement processed and the shipping labels to send my Playbar to Poland for a replacement to be sent back to me free of charge.  The Playbar was picked up, no problems, and shipped to Poland by DHL in a timely fashion. This is where the problems have arisen. The package has been sitting at ‘Shipment on hold status’ since the 3rd of December. When I contact DHL to query the hold reason, they say that SONOS is using a 3rd party customs broker to get the package through customs, and that they have no information on what’s happening and cannot assist. They then advised I would need to contact SONOS for answers on turnaround time etc.  I then speak to SONOS support who initially told me that it had arrived at the warehouse, but was not yet scanned in, and that I should have an email confirming the replacement has been shipped within 48 hours. 2 days

I have Arc 100 speakers in the theater mode. I accompanied the Tru sound operation. I have a problem with one of the speakers not being loud enough. Do I or can I increase the volume on that speaker?

I have been a Sonos proponent for the last 12 years.  It has been a beautiful thing with superb   sound quality….. until lately.   I feel like Sonos has taken a beautiful thing and just completely turned it into a lump of shit.    one problem I have is that my speakers are constantly disconnecting while playing the the skipping moves around from speaker to speaker and then all of the speakers will go out and then one of the speakers will come back on and then a few more will come on and it’ll go off on some others. It’s just literally a nightmare.  I will add that I have a boost set up so this should not be a problem since that is the exact purpose of a boost,… to stabilize playback.    but that’s not even the worst problem. Tonight all of a sudden, the audio sounds terrible. I like a lot of good Rich deep base.  I just cranked up my music on my sonos to do my Friday night house cleaning and it is as if none of my setting for base (equalizer, sub volume, etc) are prevailing.   There is

My tv sits on top of a tv cabinet. I placed the Arc sounbar about an inch in front of it but still on the tv cabinet top so it’s maybe an inch below due to the tv stand - not 4 inches. What will that affect? What is the purpose of the 4 inch rule?

Hi,Does anyone know if I can continue to dual wield the Sub2 with the Arc Ultra if I own a Sub3?

I have four 'new to me' ZP100s. Three of them set up no problem and have been working fine. The forth keeps dropping off the Connect  app. If I run CAT directly to the switch the ZP100 still drops but the network port lights still flash. I've tried factory resetting  and re-adding the product several times but it still does same thing. The other oddity is that the white status light on the front of the ZP never lights up - even during factory reset. I've gone into settings to make sure it's set to on and it is.No support from Sonos since I'm not the original owner.Anyone experienced this? I don't think it's power supply since the network port lights still flash. 

Anyone have a solution for slow loading of the Sonos app. Mine seems to take about 90 seconds. Already tried the suggestions from the chat.  

Hi, I was wondering if the placement of my Sub 4 could damage or alter the performance short or long term?My Sub 4 currently is placed between the couch and the wall. The wall has a socket where the Sub 4 is plugged in - while the plug and cable itself are placed inside the Sub’s opening, between the two drivers. Could this be detrimental to the performance of the Sub 4?Ideally it would be totally between the two drivers to hide the plug and cable completely. 

Can someone help me? I’ve tried and tried to get my 100s and my playbar to reconnect. This problem has persisted since the now infamous May ‘24 software update Sonos pushed out.My 100s will appear, if and only if, I delete and reinstall the app on my IOS. However, within minutes they disappear again.My playbar just won’t show up.To set the stage… I’ve been running my Sonos system, which consists of several components beyond those mentioned above, via Starlink. I know Sonos claims they don’t support Starlink connected systems (stupid!), but mine worked fine for several years prior to the May update and haven’t work properly since. I’ve read and tried all I can find on the Sonos support community and the Internet, to no avail. Though, I could probably test out of an IoT Masters at this point.If someone can help me resolve this, I’d be eternally grateful. Hell, I’d pay someone to come to my home and resolve this if I could find someone that new how.

I own a Sonos ARC and a sub mini. I just bought a pair of Era 100’s. When I was trying to install the Era 100’s, it wouldn’t recognize the sound for the pin. I had to add them manually with the S/N on the bottom of the speaker. Now I want to run the Trueplay to set it all up and it fails every time. I can get it to the point where you turn your phone around and it starts to play the sound and fails right away. I am using an iPhone 13 Pro Max and it is upgraded to the latest IOS 18.0.1 software. Is there a problem between IOS 18 and the Sonos app? It worked perfectly when I ran Trueplay on the Sonos ARC setup. Anybody else having a problem? 

So many issues going on. Any insight would be helpful. What I have:sonos bar & subwoofer (2) Sonos play 1’s(1) Sonos play 5Issue 1: cannot find bar at all. I’ve tried unplugging/replugging. I’ve tried factory reset. Cannot find it at all. I have a new tv and I think it’s too new to connect the bar to use the volume. I’d like to at least use my phone for this. Any ideas? Issue 2: I finally managed to get my (2) play 1’s found through the Sonos S1 app, but iTunes (my main music stream) does not see them. I usually connect these to my play 5, as they are in adjoining rooms and have music playing through all. Sonos is not seeing my streaming through iTunes so I can’t play anything through these. ?? Issue 3: cannot find play 5 speaker over the S1 app. It is however seen through iTunes. Again, cannot join this with the room my play 1’s are in.  Help!! I just want music in my house again. 

Changed my network and 10 days later having tried everything still can’t connect. Absolutely useless  

I am trying to replace my Beam gen 1 home theatre with Arc Ultra soundbar.  The two surrounds (gen 1 ones) and Sub Gen 2 will not connect to Ultra, yet have no problem connecting to Beam. I have reset the speakers, connected via ethernet to router and still no luck. Any suggestions? I have contacted tech support and still no luck.

I am currently building a home and have the prime opportunity to put my favorite sound system in the ceiling but am struggling to find the information needed to power them. Am I understanding this correctly that for every 2 passive speakers I need 1 amp or is there another device that I am unaware of that can tie all of these together?? I am currently looking at 14 - 16 speakers throughout the home. Any help would be greatly appreciated. Thank you

Is it possible to connect a jbl spinner bt turntable with a Arc and two Sonos one speakers and a sub 3 ? I tried it but failed. I clicked on the Sonos look for device but does not find the turntable 

After years of using my fantastic Cocktail Audio X12 Music Server with Sonos we got the new app. After a year of update after update, I still cannot add my Music Server to my Sonos system. I am looking for help, and also now looking at different ways of playing music from my server. Sonos is going in the bin next year. Merry Christmas!!

Why is my Echo dot playing on my Sonos speaker when I tell it to play a song? I haven’t done this on purpose. As an example, I say to Alexa, Play Kenny G, and it starts to play on my Sonos speaker in the other room. How do i stop this and have it play on the Echo dot?

before the update ice be compare all three speakers now I cannot pair my speakers together what’s going on with the system I did updates like they told me too and it still does not pair

I have this issue frequently. When I play music particularly from the Spotify app, the Sonos app is not aware that it's playing music. This has happened even when I've used the Sonos app to initiate playback on hardwired speakers. 10 minutes later when I open the Sonos app again, it doesn't realize it's playing music. I have to wait a long time or start some new music l in order to stop it. These are hardwired Sonos devices with in in ceiling speakers so I can't simply push the hardware pause button. Is this a known issue? And is a fix in the works? This seems to have started with the new app roll out.

Can I mount the new arc ultra to my existing arc wall mount ? 

I just completed upgrading my Wireless network to a Deco BE11000 Mesh.  This has a 2.4 Ghz & 5Ghz Combo network with a Single SSID and a dedicated IOT network with only a 2.4 Ghz SSID.  I have hard reset my Play 1, One SL, and Roam, I cannot get any of them to add to either of the Wireless networks.  I also have attempted to do an Ethernet connection for the Play 1 and the One SL, while I do see them pop up and get DHCP within my deco app, the Sonos app will not see them or set them up.   when I go to https://IP:1400/support/review  I getZoneName Unnamed Room LocalUID RINCON_38420B5B1D0C01400 Configuration 0 IPAddress 192.168.xx.xx SoftwareVersion 81.1-58210 HardwareVersion 1.28.2.6-1.2 SWGen 2 QuarantineReason   StubReason secreg  

Hi community,  Already for some time, I have multiple speakers in my apartment. first, I had two speakers set-up as stereopair. These were visible in AirPlay as just one entity (I mean: you can hit one button on your list of devices, they show up as 1 thing).  Now, i added another stereopair to my set-up. So now there is 4 speakers in one room. Now I see two entities in Airplay: one entity for Stereo Pair A, and one for Stereo Pair B.  What I am looking for, is to combine stereo pair A, and stereo pair B together, by combing these, that makes controlling stuff easier, plus it looks decent ;-).  Now, I know that Sonos offers to “group” speakers together, but that doesn't fix the Airplay entities. So I am actually looking to “merge” the two stereo pairs.  Does anyone knows how to set this up? Or can someone tell me if this is even a possibility? I was also looking into my HAS setup to make this work, but up until now no succes. I hope one of you might be able to help me. Thanks!

Hi, my first post and previous threads on this topic were either old or had comments turned off so here goes.  Although working well, none of my collections album art shows on the Android app.  The build is 80.11.33 and previous posts/comments seem to infer that rolling back to a previous version would solve the issue.  So my question is: has anyone solved the issue or is reverting to a previous build the answer?  I suppose if the answer is yes then the remaining question is how is this achieved?