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Using passive speakers that are NOT purchased from Sonos as surround speakers connected via AMP to a Arc Ultra - Will True Play optimize the passive surrounds?Thank you,-PH

I have very recently added a Sonos Beam gen2 to my Sonos setup - I also have a Sub and two Ones which i’ve had for years and have been very happy with.My problem is that the Beam keeps dropping / glitching audio whilst watching TV - it’s not a complete dropout, but very noticeable particularly on louder sections. It happens regularly every 5-10 minutes or so, but if I rewind what I’m watching it never happens at the same point in the program.I was previously using a Sony Blu-ray/home cinema system with the same Panasonic TV and that never demonstrated this problem.The other relevant info is that the Sonos will not work with the HDMI-ARC output on my TV - I’ve had to use the optical HDMI adaptor. (and I know the TV ARC output works as that’s how I’ve been using my Sony system for many years)It happens regularly enough that I’m thinking of returning the Beam whilst in the returns window.TV is Panasonic Viera 58DX750   

Is there a difference in sound quality between port and amp when using a turntable and only Sonos speakers?  

I currently have an arc, sub gen 3 and 2 era 300’sis there a step by step procedure for replacing the arc with an arc ultra?I seem to be blinded by science with all I’ve read concerning resetting the system, disabling speakers etc. etc.surely it’s more straightforward?Thanks

Ceiling speakers and amp are working fine. i purchased 3 sonos play:1’s hoping to join them to the same network for a more fuller sound. I’ve done a hard rest on the play:1, managed to connect it to the app but when i click it, it says unable to connect. Hopefully someone can help! 🙏

Router: Asus RT-ACRH132.4G set to 20MHz, channel 115G set to all, channel 165no airtime fairness, WPA2 personal AES, same password for both networks, different SSIDsI have rebooted my router multiple times during thisWhen I leave Ethernet disconnected and do a factory reset → S2 set up new system → it finds the Play:3, connects to its WiFi, does its connection chiming → gets to the point of connecting the Play:3 to the house WiFi, then says cannot connect. Selecting the other SSID yields the same result. I am certain the password is correct.When I connect it to Ethernet and do a factory reset → S2 set up new system → it finds the Play:3, does its connection chiming → still goes to the step of connecting the Play:3 to the house WiFi, but it seems the WiFi chipset is disabled while in Ethernet mode because there are no SSIDs displayed to pick from. “Other network” is the only available option. Selecting that and typing in the SSID yields the same error.The exact text is:We couldn’t conne

Play 3 speaker is 5yrs old at least, occasionally disconnected, but a quick on/off with the WiFi button on my phone and it reconnects. 2 weeks ago it just ignores any attempt at connecting. There is a Play 1 upstairs, further away from the router that connects reliably, nothing has changed with my router, play 3 location, network settings, but it will not connect. Currently sat with it next to my router, with its little green light flashing, blissfully ignoring anything I do to make it talk to my network. Even plugged the speaker directly into the router via ethernet cable, still nothing. Green light still flashing.Controller app says its there but not connected. Any advice please?

Stupid question perhaps..when using the Arc Ulra Bluetooth function would you be able to pair it with a pair of Bluetooth headphones and use this feature rather like the swop function if using Sonos Ace headphones I don’t possess Sonos Ace but Bower and WilkinsThank you 👍

how do I check that the osx firewall isn’t on?

We currently use sonos at our two store locations. Each store location has their own unique spotify account. When we play from spotify at one store, the spotify will stop playing at the other store. Not sure why this is happening if it’s technically two spotify accounts? Does anyone have any similar experiences and were you able to solve them?

For nearly 2 weeks now the battery % has been missing from the Sonos app for my paired Roams . I still see the battery  but it’s so small you can’t make out what % it has. I’ve updated the app 2-3 times removed and reinstalled and even had support on chat help me update the speakers firmware . Nothing has worked . Has anyone else had this issue ? 

Hi - since s2 app update a couple of weeks ago I've not been able to control my sonos system by app. I tried updating the network whilst in my home office and successfully updated my roam in there, which then let me access the system in the rest of the house. However, when I try access the system from the rest of the house, which is covered by different access points as part of the sky q mesh, the app doesn't find a system. It wants me to update the network on the sonos devices,  but doing that results in error and back to square one. I don't really want to keep running across the garden to control the system ‐ it's there a work around? 

I have been given an old Play 1 that has a blown bass speaker (didn't know that when i added it) so I want to remove it from my setup. I added it to a new room so I want that gone also.How? No idea as I can't see how too!?I have 1 arc, 2x300's, 1 sub, 9 sl's and 2 beams (gen 1 and 2)Any help appreciated!!

I have a Sonos roam but the USB-C cable charger that came with the product now doesn’t charge properly. I keep getting a message saying it’s incompatible with my Sonos roam but it’s the one I got when I bout it?

J'utilise déjà mon application sonos pour diffuser de la musique dans mon bureau avec une enceinte Ray relié avec une lampe Ikea sonos et cela fonctionne a merveille.  Pour mon domicile j'ai racheté une lampe Ikea sonos. Connexion wifi OK. L'enceinte est reconnue, mais la lampe n'arrive pas a accéder aux mises a jours et l'erreur 801 s'affiche.  Malgré rafraichissement de tout, box internet lampe etc. Rien a faire aucune connexion possible, toujours cette erreur 801.  Aidez moi svp  Merci  Moderator Edit - Translation by Google:I already use my Sonos application to play music in my office with a Ray speaker connected to an Ikea Sonos lamp and it works wonderfully. For my home I bought an Ikea Sonos lamp. Wifi connection OK. The speaker is recognized, but the lamp cannot access the updates and error 801 is displayed. Despite everything being refreshed, internet box, lamp, etc. Nothing to do, no connection possible, still this 801 error. Please help me THANKS

My Sono Era 300 just will not connect to Rogers Xfinity WiFi network. Any insight to why? Modem with built-in Auto switch between WiFi 4, 5, 6 and 6e and WPA 2 & 3. 

My sub is not getting power. No light …. Completely dead. Any service center in London? 

I’m really struggling with the Sonos app, I literally cannot do anything.  1. If I play music from Spotify and go to the Sonos app, it shows ‘No Content’ like nothing is playing.  I cannot play anything via the Sonos app.I can’t change any EQ or sub settings because it makes no difference and as soon as the app closes it resets to 0 for everything.I’ve disconnected my VPN, I’ve rebooted my device, I’ve reset the app, I’ve deleted and redownlaoded the app. I’ve done a power down of the whole house for 1min! Still nothing works via the app!my device is a 15 pro and my devices are ERA 100 (x2), Gen 1 Beam, Sub Mini, PLAY:1, SYMFONISK (x2) and ROAM (x2).I thought this was supposed to be a premium brand ?  

My era 100 will not accept my wifi password. I am with Sky and as far as I know I do not have the option to split my signal. 

Just bought the full works ARC Ultra 2xEra 300 and sub4 tried no matter what I have tried the speakers will not connect with the App, it goes through the pairing bit with chimes and inputting of wifi passwords but then nothing appears on the app, tried rebooting the products and router but still nothing. reinstalled the app reset speakers to factory still nothing.The wifi hub is a Vodafone Power hub which is only a few weeks old and TV is a modern LG OledReally frustrating  I am an experienced Sonos user but never had this issue before Any ideas?  

I can’t get in touch with the customer support because I end up in a waiting line for over 50 minutes. A lot of problems since a while with my whole sonos system:Spotify shows it plays the song although the speaker doesn’t make a sound. if i play rewind it sometimes works;I choose song A in playlist A and then sonos decides to delay and play song B or C in playlist A for some random reason. If i try to replay the song that sometimes fixes the problem;If i choose a youtube video and connect my beam to my sonos play 5 to play it together, one of the speakers just decides to pauze the music for 0,5 second every 20 secondes which is freaking annoying.  I don’t like my sonos system at all anymore… I live in a small apartment, everything is extremely close to the router, no extenders. Everyone else who wants to connect has the same issues as me. So my phone is not the problem. I’ve never had issues until the last 3 months now.Can someone help me out 

After being forced to use the new app (android), at some point there has been a change which is causing all podcast and episode broadcast dates to show as 1 Jan 1000000000. Is this an issue on the side of Sonos or the BBC?Is there a fix known for this? Any help would be useful as its really frustrating not knowing which episodes I have listened to or not without playing through the last few to find out where I am!

Hello,I recently purshased used Sonos system (Port, Arc, Sub and  2 x One SL), I was able to Factory Reset the port and installing it throw the Sonos mobile app in my iPhone.But when I started pairing the other devices (Arc, Sub and  2 x One SL) the app detects the devices and start the setup but after few seconds I get the following message “Your mobile device couldn't connect to your Sub. Make sure the Sub is connected to power.” So I click continue and I get this: Knowing that all my devices are connected to same Network and Router and I tried to restart my router and powering up device by device with factory reset and everyting.Any help please?

With just the bar, I’m noticing a consistent issue with dialogue being too quiet at lower volumes. For example, in Dune, when Zendaya’s character speaks in the opening scene, her voice is almost drowned out unless I crank the volume up. But when I do that, the rest of the sounds become way too loud for my room. At a comfortable level, the scene with Paul & Jessica at the beginning of the movie is inaudible. Similarly, in Gravity, I had to raise the volume significantly to make the voices, especially distant ones like when George Clooney is floating around in the beginning, clear enough to hear, but then the other sounds became overwhelming. Watching The Dark Knight Rises, the dialogue volume discrepancy is worse than with my TV speakers. For comparison, my Bose Ultra soundbar doesn’t have this problem. All reviews and user comments are saying the dialogue on the Arc Ultra is much improved and in some cases overwhelming but I don’t really see this being the case even with the Speech

Buenos días,Desde hace unas semanas no soy capaz de conectar Spotify a mi Red Sonos en casa. Antes lo hacía sin problema y ahora cuando lo intento desde la App de Sonos me dice que tengo que configurar Spotify y me da error o no me deja. Como lo puedo solucionar? Muchas gracias  Moderator Edit - Translation by Google:Good morning,For a few weeks now I have not been able to connect Spotify to my Sonos Network at home. Before I did it without a problem and now when I try from the Sonos App it tells me that I have to configure Spotify and it gives me an error or it won't let me. How can I solve it? Thank you so much