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After numerous updates and apologies it is still clumsy to use. The response delay is appalling. Quite often I have to reboot the app for a response. Is this as good its going to get? I can't believe I've just upgraded my system with 3 new 2nd generation speakers on the back of empty promises. 

When I open my Sonos App on my Android Phone many of the tiles do not form correctly. It can take several minutes for them to form. Sometimes they form but when you press them the App changes to a screen "System not Connected". When the App is reset it finds the system again. Then when the tile is pressed I get the message "Something went Wrong". It often takes a couple.od.attempts to make it work. This was working a few months ago but is getting worst with time. I have rebooted my router and restarted the connected Sonos devices.  

I have tried the suggested workarounds to add my LaCie external drive (contains my music library) as a networked device, but I cannot get it to work on my MAC desktop. Has Sonos provided a release date when this error will be fixed? Thank you.

My Ultra sounds great, but it hear no ATMOS effects. According to Sonos, I should see an ATMOS badge on the “Now Playing” screen AND within the systems menu. I do see the ATMOS badge on my“Now Playing” screen but, not with in System Ap. I this normal?

Hi there, When searching on Sonos app for YouTube music playlist/artist or songs then selecting YouTube Music to view more search results, the app crashes.  This happens on iOS 16.1.1. and iPadOS 15.6.1. I have tried another iOS device running same versions as above with same results.  I’m using Sonos 14.20 anyone else experiencing the same?

I’m having a really tough time with the Sonos Arc Ultra paired with g2 sub and 2x 300s. The atmos bubble is enveloping but the dialogue coming from the center channel is too soft compared to the rest of the mix. I’ve used true play multiple times. Even when there aren’t big surround moments playing, the center channel just sounds soft and tinny compared to the original arc. It’s terrible. What can I do?

Yesterday I was suddenly unable to play my music as seemingly could not be found. The only thing that has happened is for first time I allowed Onedrive to sync all my laptop files, and now I cannot see them on my C drive, just Onedrive. However, my C Drive seems still very full as though all my files are still there but I (and SONOS) cannot see them. I am at a loss as I’m not that technical.  Thanks for any help with thisBrian

Initially I had the battery % showing on the app for my Move 2 but seems to have disappeared whether on WiFi or Bluetooth. I thought Sonos had fixed this glitch?!

My Connect is never in sync with my other Sonos speakers. I’m going straight into an amp, so it’s not AVR latency… Is this inherent with the connect?

I have 2 sonos one sl gen 2 as surround speakers paired with a beam 2. The surround speakers keep stuttering and cutting out

I have an arc, sub 3, amp and 2 surround speakers.  All of a sudden my surround speakers are playing all audio, like the arc.  How can I change this?  

Hey!Used to be able to link both One and Roam (in different rooms). All I get now is an error message. What's the dealio?"Unable to connect. Try again later"I did.It didn't.Reconnected both to the network. Updated all updates! Pressed the 'play' button to link the 'off' one to the 'on' one - no joy. Any off you Sonos heads out there got an answer? Be a shame to bin 'em off as they're cool bits of kit. Thanks! 

I have a new broadband hub and am not able to get my Move to work. I’ve tried the set up process. Sometimes the Move is recognised, sometimes not. I’ve entered the hub password and been told the Move is connected. It doesn’t work. I’ve tried Sonos support to no avail. One screen I opened stated that Sonos works on 2.4Ghz, my hub is 5Ghz. Is this the problem? The screen suggested splitting the hub??? No idea what this means. Any ideas anyone?

The sound quality on my Playbar has recently become distorted while playing audio from my televison, a sony KD-55X85J running android TV.The EQ is really off, little to no mids with overly sharp highs and muddy lows. The issue only exists when playing audio from my tv which is connected through optical and persists whether using an inbuilt app or a separate media box hooked up with HDMI to the tv.the sound quality is fine when playing my music library through the app. playing a number of songs though both the tv and directly through the app, they definitely sound very different.Been spending a few evenings playing in the settings to no avail.So far I’ve tried:changing eq settings of the Playbar: changing the settings no longer seems to do anything at all.changing eq settings of the tv: no dice, the settings don’t seem to exist when when outputting through optical.changing audio output signal on tv: no change, but if I set it to PCM then I get no audio at all.power cycling the Playbar,

My home came with 3 Sonos Amps in a tech closet and 3 sets of speakers (Kitchen, Patio, and Finished Basement).  All of the speakers are in the ceiling and I can stream to them using an App on my iPhone.I just hung a Sony TV (Google O/S) in my finished basement.  Is there a way to send the audio from the TV to the ceiling speakers in the basement?  I can’t run any kind of wire from the TV to the Amps as they are through several walls and 40ish feet away, Thank you. 

I have always the green led Light Burkina, how can i get this fixed?

I have removed sonos app, siriusxm app, removed siriusxm from sonos app and added it back as well as rebooted router and still get ‘something went wrong’ when trying to play anything from siriusxm. streaming works in siriusxm app. 

Why in the world was volume control removed from the iphone app????  This is very frustrating.

The App Volume menu closes within seconds  of opening.  Is there a way to keep the menu open for more than 3 seconds before making a choice?  it constantly closes as I am looking at the different volumes - very frustrating to keep reopening  it appears the only menu with a rapid/ quick dwell time - others remain open until closed 

Hi  I have a Beam Gen 2 and today I purchased a Pair of ERA 100,s however I’m have trouble making them All connect together….  I have the Sonos app and it shows the ERA 100,s and the Beam Gen 2 but they won’t seem to connect to each other. Am I doing something wrong 

My sonos connect amp with serial number: 1508-B8-E9 etc… is not being detected by the application.I havent used for a few years - is there a software application that can be used?

Hi all,I have a Sonos Arc in a surround setup with two Era 300’s and a Sub. I bought a Sonos Port to connect my turntable with build in amplifier to the setup but I can’t make it to work. When I try selecting the Arc to play it says “Unable to connect. Try again later.”Has anyone else had this problem and if so, do you know how to fix it? 

Have had issue with the indexing of my Nas based Music Library I decided to try an tidy it up at file level.   First I must state that some of the library was impoirted from an iTunes library on my laptop an some was ripped directly into the destination without being “doctored” by iTunes.  Consequently, at Windows file level the shared folder on my NAS contains a variety of entries as follows:Some subfolders are named after the title of the album and contain all the album tracks Some are named after the artist with a subfolder for each album and the individual album tracks in those sub-folders Some have the artist name, with an album sub-folder containing just one track - these are from compilation albums.Before I start re-arranging these files my question is - does Sonos have a “preferred” structure, or do they all have to follow the same standard, or id it totally agnostic to this?   My preference will be to have each album in its own folder as that will make it easier to ensure the

My issue started happening about 5 or so days ago and after extensive troubleshooting, I now believe the problem came with a Sonos app update around that time.My setup:- Sonos Arc (soon to be Ultra) and 2 One SL surround speakers- LG OLED65G1PUA TV- Comcast services, including quantity 2 XR15 remote controls (both paired to the TV)My problem:If I hit Mute on the Comcast remote, I continue to get sound and the Mute icon on the TV is not displayed.  I should be getting no sound and a displayed Mute icon.If I hit Mute again, I get no sound and the Mute icon on the TV is constantly displayed (it doesn’t time out and go away).This, of course, is the opposite of the action that should happen.I have had the same setup (listed above) for about 2 years and it has always worked the way it should. This odd reverse action only started several days ago and I’ve been told there was a software update around that time.If a Sonos rep reads these posts, can you respond to let the Community know it is a

I have gen 2 beam connected to hdmi 3 arc on Sony Bravia xbr55x900f that’s connected to fibe op 4k receiver. Sonos app shows input is PCM Stereo and can’t change when watching tv. Tv is smart and playing Netflix 5.1 movie Sonos app shows same.  how do I get better audio than pcm from tv receiver?