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I have had a Roam for the last couple of years and it has mostly worked well.  I do not like the new app, but I like the Sonos ecosystem and decided to expand the system with an Era 100.  I thought I would be ok as I suspected that the app issues were related to large/complicated Sonos setups and that progress was being made on system stability.But I am now having issues where songs from a Spotify stream just skip after playing for 30 seconds or so.  It is an intermittent problem, but I just had 5 songs in a row skip.  I mostly use the speakers as a group - both playing.Is this worth taking up with Sonos support given the intermittent nature of the issue?  Do you know if Sonos keeps an internal log of song skips and the reasons behind them?Feeling deflated about my new purchase.

I have a SONOS BEAM Gen 1 (I think) and recently brought a new TV. Now I can’t get the beam to connect to the new TV. New TV supports HDMI eARC rather than ARC, but everything Iv read online says that shouldn’t matter. No option to optical connect either. Any ideas or suggestions would be great thank you. 

We often use our move as a bluetooth speaker.When we want to pair it, it is often not detected by the device we want to pair it with.If it is on, it randomly wants to connect/ pair, and if something else is playing on another bluetooth speaker, it switches to the move without us wanting to.What is the issue here? What can I do to fix the issue?Thanks a lot!

I have recently Bought an Arc, two Era 300 and a sub mini which I use as a home theatre system.  My system keeps disconnecting from the app and I have to turn them all off at the power and then reconnect them all to the app and then pair them. This is becoming exceptionally frustrating and not what I expected from Sonos products.  Any help or troubleshooting would be really appreciated. 

Hi,I have a Sonos Wave 2 which I control using the Android App on my phone or, as is my preference, the Windows App loaded on my PC.  My brother who is in the same household, has a Sonos Roam which he controls using Alexa (I do not use Alexa).  We are on the same wifi network.When I am listening to music, if my brother turns on his speaker, the Windows App shows his account details.  I can see his speaker and his music etc even though what is playing is what I had selected (and I can still control via the Android App on my phone).  Effectively, when my brother uses his Roam, the Windows App ceases to enable me to control my Wave 2 as I can see no way to switch from his system back to my own.I am aware that sharing the same wifi network will mean I can see his system but there must be some way that I can either block his Roam from taking over my Windows App or at least being able to switch from his speaker back to my own.  I have just uninstalled the Windows App and reconnected my speak

Hi there,I cannot believe I have to ask this but here goes.I have a Roam 2 sitting in Taipei awaiting customs clearance, DHL have emailed me and asked for detailed technical information about the Roam 2, specifically the Wi-Fi operating range and the Bluetooth strength. Is there a technical specifications document I can quote from so that I can get my speaker?Thanks very much in advance. 

Been watching all the back and forth since May, but my speakers still aren’t syncing as they used to do. Is a 10 second lag to be expected now, or is it on a long slide to be fixed sometime later this year?

Recently my Beam 2 has been stopping playing sound and the white light on tops flashes for a short period, then it stops flashing and sound returns. It has been doing this daily for the past week.I’ve checked all cable connections, source is an Apple TV and have used it’s Check HDMI connection feature which reports that “Your HDMI connection looks good” Any ideas? Thanks, Greg

My speaker flashes green & white but when I press the button it does nothing, 

Music Library Settings is greyed out on Windows desktop app & not shown on Android. Unable to play music from my library. Occurred Saturday, 9/7. The Settings option under the "Manage" menu is also greyed out.  SONOS Controller - V16.3SONOS OS - S2Build - 80155014 

I have a fresh install of two era 100 in stereo mode and a sub mini. Everything worked fine during installation including all updates.But: most of the time there is no button/option to run trueplay (Android app). Sometimes it magically appears and if I start it, it says "an error occured - please try again".The only way I got trueplay to work was by uninstalling the sub mini.1. any hints, how to run it with sub mini?2. does it make sense to run it without sub mini and the add the sub again? Thx for any help,Alex

HiMy Sonos one is experiencing sudden volume drops/muffle when a loud part comes in a song. The app still shows 100% volume. Lowering and increasing volume to 100% again fixes the issue for a few seconds.Diagnostics number ***********Moderator edit: Diagnostics number recorded and removed

One hour before a party and the Sonos App no longer finds the Amp or Beam. Unplugged everything. Does anyone have any bright ideas. All my reservation about this system is coming to fruition.

Hi all,  I have a Arc soundbar, two Era 300 and a Sub Gen 3, I feel missing something in front like no power or big sound, is it a good idea add one or two Sonos Five in front and is it possible ? Thanks for your advice.  

I noticed that Sonos S2 app 8.07.05 running on Android 13 UI 5.1 smartphone sometimes stops and exit after being launched without no apparent reasons. Requiring to clean app cache data in order to have it working again.

Sonos,Geographical restrictions of Sonos Radio HD are nowhere to be found but still exist.Someone from Israel pointed out before, and I want to reiterate this. Sonos Radio HD is also not available in Romania.Aren’t we all paying the same price for our products? We have no special discounts for not having full access to Sonos services.Could you please stop this Apple-like discriminating policy and offer similar services to all countries where you officially sell your products?I am tired of using VPNs, GPS mocking, gift cards just to buy some services. 

We've been adding Sonos to the house regularly, most recently an Amp in the living room connected to our Victrola turntable and powering two home theater bookshelf speakers. My wife recently feel in love with the sound and I'd like to expand the living room, still using Sonos.The first picture is my current setup. It's a bit unique given the items installed, but it all works flawlessly. I want to remove the soundbar/sub from the setup and replace it with a pair of architectural speakers, sub + one more amp (already have the amp) to use as a home theater setup (and she can use to play music, records, or watch tv/movies on).However, as you can see, because of the other items (namely the hue sync box and the headset), I've now complicated the setup ( i'd like to retain both, as I use the headset for gaming and the strip adds some immersion to our viewing).I am looking at an OREI matrix, using the input from the sync box (which captures and passes thru the sources), which would then split

updated app to 80.04.04 yesterday IOS 17.5.1 . The accpet term button is greyed out whichever option i choose on the front pageI havedeleted and reinstalled appAs above but from websiteChanged country and backRead terms and agreedments on safari and app and returnedRead all links and returned The accept button is still not active 

I’ve got an unusual issue which has started over the last few weeks.The Sonos in my bedroom (Wired Sonos Amp S2) when playing BBC sounds keeps dropping out - sometimes after 10 minutes, sometimes every 1 minute. The stream sometimes recovers after a 5 seconds, other times it simply stops.This morning, when I played the same stream via my desktop App, it actually has given me a more useful error message (than I got from the App) stating “song not encoded properly” ?However, if I play BBC Sounds via my mobile or desktop, it plays perfectly.I’ve done the normal “reboot everything” including internet.I’ve also setup continual PINGs from my desktop to the Sonos in question (just in case its somehow having connection issues) and to the Internet (just in case my Internet is failing). Everything shows a constant connection. Obviously Sonos buffers the audio stream anyway, so the odd packet loss should not impact it (if I stop the internet it takes around 25 seconds before the radio actually st

Hi, I work from home as a call centre agent and use my Sonos five stereopair every single day. Hi, I work from home as a call centre agent and use my Sonos five stereopair every single day. Up until the app update, I used to have it set at 3% which was perfect. Just enough noise in the background, but not too loud that it became distracting whilst taking calls. Since the update however, one percent is way louder than even 3% was before the update took place.I've tried other products in the house and they all seem fine, it is just this pair of fives.  I've tried other products in the house and they all seem fine, it is just this pair of fives. We have another five in the dining room which is connected to a mixing desk through a line in cable, and a one SL in the kitchen which, at one percent, is way quieter than the stereo pair in the front room where I work.  is way quieter than the stereo pair in the front room where I work. Any advice please? 

Currently both my Sonos 5 Gen 1s are working well with S1 on iPad. Wondering if I can install the Sonos S1 for windows and also control the speakers? Will it conflict and break anything?

Currently with the imminent release of IOS 18 apple has made available the possibility of listening to the dolby atmos format via AirPlay 2 pre for third-party manufacturers.

Just what the title says. The names of my Apple Music playlists are just blanks, just white space. This is true on my iPhone, my iPad, my desktop controller (Windows) and my Apple Fire tablet. All are S1; don’t get me started on how Sonos has abandoned users of S1.This seems to be a system problem and not a matter of deleting-then-adding my Apple Music service, which I’ve already done. Do any other users see this? Is Sonos aware and are they addressing it?

I have not used my (probably 2nd gen) sonos system for five years. Getting it set up and on a new wifi system in my new house has been impenetrable, and I don’t have an RJ45 cable to tie it into the router. Is it possible that there is not bluetooth device configuration on these? And the discussions I see about this are not very encouraging. Is it the case that I have to establish the system on the new wifi network via cable somehow in order to configure any of it to work in the new house. Feels like poor design, even for the time. 

What components do I need to connect my pro-ject turntable to my Sonos 5 speaker? Moderator edit: changed autocorrection of “nest” to “ject” for clarity