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After some update I suppose, my sub has disconnected and will not register.  It is stuck on an update and just will not update.   Have been on with support twice where they have tried to force the update and both hung up on me after failing to resolve this issue.   Scheduled a level 2 callback who never called.   All suggestions they have dont work.  I don't think they know how to resolve.   

Sometimes adding the Sub last can be a pain. Try removing your surrounds, then add the Sub before you add the surrounds again. You may also need to connect the Sub to your router with a cable.


Yep. Tried all of that.  No dice.  It's the update required to the sub that I can't get past no matter what order, what's connected, etc.  The update fails every time,   usually from the fix it screen as the sub adds not registered cause it cant run the update.   


How about removing the app, restarting your phone then reinstalling the app?

Do you have a PC or Mac? Install the app from the Sonos Support website and try again?


Yep. Still nothing. Tried an android,  an ios and a pc.   


Maybe try a bit different fix? Go to your router’s DHCP Settings screen and assign every Sonos device a static/reserved IP address. Power down ALL Sonos devices. Reboot the router, clearing the DHCP assignments. Then power your Sonos back up so they can pick up their new (and stable) IP addresses.

Try the update after doing this and see if it works. If not Ethernet connect the Sub to your main router’s Ethernet ports and give it another go.

If this doesn’t work I’d call Support back and give them another shot. Have your previous notes available and you might even shoot them a fresh diagnostic before calling.


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