Answered

Hi, our Sonos One speakers stopped playing local nz radio around ten days ago. We use Alexa for voice control. She ahappily confirms/repeats our demand for play radio national on IHeart radio, but only silence with static clicks follows. Radio fine with tune in and both, IHeart and tune in are playing radio national nz on our Amazon echo dot, too. Problem based in Sonia or with IHeart radio.

Nous avons acheté un sonos arc depuis presque un an, tout fonctionnait très bien. Cependant nous avons changé de wifi et ajouté la fibre, depuis lors, le sonos arc fonctionne pour la télévision avec laquelle il est relié, mais plus par l’application. Quand je cherche le produit depuis l’app sonos, je reçois que la connexion n’a pas pu avoir lieu. Avez vous des conseils à me donner pour que je puisse à nouveau utiliser pleinement la barre de son ? Merci beaucoup Aude L Moderator Edit - Translation by Google:We bought a sonos arc almost a year ago, everything worked very well. However, we changed wifi and added fiber, since then, the sonos arc works for the television with which it is connected, but no longer through the application. When I search for the product from the Sonos app, I get that the connection could not be made. Do you have any advice for me so that I can fully use the soundbar again? Thank you so much Aude L  

Hi . When I open up the app the default language is no longer English. Same with email messages received . How do I change ? 

I have an Arc Ultra with 2 paired Era 300s in a Living Room system.   If Sonos Voice Control is setup on the Arc Ultra, should enable it also on the paired Era 300s also or would this confuse the system?

I just bought 2xERA 100 and 1xBeam (Gen2) (still waiting for delivery of Beam). I used S1 until yesterday for my 4 Play:1 and Connect. For a very long time it has been possible to update the app, I have waited since Connect is not compatible, but now I decided to take the step. And I wish I would not have!! I do not have to repeat what so many have said already concerning playlists (unfortunately I did not know until today after setup and testing). But I am asking, WHEN is it coming? Another question I have: I really hope it will be possible to use voice control to play songs from my own library! If that is not coming I will certainly return my new speakers. 

I would like a function to create alarm groups that I can use only for the alarms.In the morning when the alarm goes off, I would like to play the radio for a group of speakers where we are in the morning. But in the evening when I turn on my TV (that is one of the speakers in the morning), I don't want the TV sound to be in all rooms.I don't want to turn off the group every evening when we are going to watch TV and then turn the group back on when we go to bed so that the alarm works again in the morning.

Hi, my Sonos Port is connected via Ethernet cable to my router. However, when I check the “Connection” setting, the option to disable WIFI is grayed out. It is like it doesn’t know it is wired to the router. Any ideas? Thanks!

Kan du meddela mig följande... Jag har två SONOS-system, ett i Portugal och ett i Sverige... Båda har olika konton (det i Sverige, har min frus konto, och i Portugal, har mitt konto) varför kan jag bara komma åt mitt system i Portugal med min frus konto och inte mitt? När jag tidigare hade tillgång till båda, bytte konton...Tack.

Hi We can’t select Sonos Radio anymore (it started about a week ago) :On both Android and iOS:Message Sonos Radio Account is expired appears After clicking the proposed buttons to ‘re-authorize’ Same message reappears in an endless loopWe have multiple Sonos products, everything is updated.I can find many related topics, but the only suggestion I found is “Use desktop app”, which is not a solution to me.Is there a solution available?Regards Rohalt

How does the Roam 2 get it’s power ?

We are older and have trouble hearing when individuals are speaking.  What could I do to correct this?Would adding surround speakers help this?   Thanks.

Beam Gen 1 arrive DOA, has anyone else received product DOA for Certified Refurbished Products 

I set up a friend’s Sonos system on my account and want to transfer that system to them.  Does that leave my original system on my account?ThanksAndrew

I'm new here. How best to report a bug like this?

Bonjour, je souhaiterais acheter et brancher une enceinte sonos five  sur un mur où J ai une arrivée électrique avec des fils de 1,5mm. Quel est la puissance consommée de cette enceinte ? Puis la brancher sûr du fil en 1,5mm ? Surchauffe ? merci pour votre retour.

I have an issue with my KPN box decoder.I only get stereo sound no matter what I use, tv , apps like Netflix etc.they say because this is a bug of the KPN box and Panasonic (my tv) say sits because of the hdmi that is going to my tv that is not blue to send Dolby .anyone else here with the same problem?

Been with bt arc work great with surround speakers now changed to virgin media with hub 5 now cannot connect arc just keep saying password wrong when it's not driving me up wall things or never simple anyone have a fix to get me up and running 😀 

Play 5 speaker became incompatible with sonos 1 app so updated to sonos 2 app but cant add play 5 speaker to it but it plays play 3 ?

Good afternoon! 2.5 years ago my colleague asked me to support his home theatre system (around 20+ Sonos devices). There were some glitches before, but today I faced with sign in loop and constant ownership problems. Each time I want to update system, Sonos App tells me to sign in a an owner. In a couple of steps I was able to sign in as an owner (picture is attached) but according Sonos App I’m still not an owner and can not do anything.  I found similar case in support forum, but it’s closed now. I hope that support team will investigate my case, thanks  Below is a few picturesModerator Note: Removed personal information. Modified in accordance with the Community Code of Conduct.

Since the disaster of the new APP I have lost all my playlist which I have put together over a ten year period or more. When I select imported play lists message, the reply is, no selection available, also I can no longer import any new tracks from I tunes it’s a total disaster.                   It’s now 7 months since the broken new app was installed in that time there has been various announcements from Sony that these issues will be rectified -my question is when?. it looks like for the first Christmas in many years there will be no Christmas music  in our house!!I have been reading the community on a regular basis, looking for many solutions, and there must be hundreds if not thousands similar comments “Why can’t SONOS re install the original APP that worked perfect until they sort out the  issues with the new APP?”   CAN SONOS ANSWER THAT? & alsoWHEN WILL THE PL. ISSUES BE RESOLVED.

Napster on my Sonos system will not play radio, or playlists.  If I try, Sonos tells me the connection to Napster is lost.  I have rebooted Sonos, I have uninstalled and reinstalled Napster and nothing helps.  What is the problem?

Hi, while it was working very well, now it produces a veiled sound whether I am connected via Bluetooth or WiFi, I don't know why since it hasn't fallen. I tried turning it on and off, checking with the app, I reset the speaker but it doesn't change the sound.I hope you can help me. 

I have an aging Sonos Controller with 2 Sonos One speakers downgraded and all working under the S1 App. My problem is with the Line In connected to a DVD/CD player which now shows Disconnected.Everything was working fine until I decided to change the DVD/CD player which was connected by RCA cables. The new DVD/CD player did not work and showed in the S1 App disconnected. I gave up and put the original player back on and got the same thing. I have used several cables known to be working. I have even tried the optical digital cable, still nothing and the App showing Disconnected, I have also reinstalled the S1 appcan anyone help please

We have a brand new Era 300 and Arc Ultra. The Arc is tied to the new LG C4 TV by HDMI. The Era is paired to the Arc via wifi. While the sound is good, the Era sound keeps skipping. We had this issue with a Move as well. We started with an Arc and Move, were told to replace the Arc with the Arc Ultra as it has better connectivity. That has not solved our sound glitches. Replaced the Move with the Era. We have moved the Era around, and it doesn’t seem to matter. If we play straight to the Era thru the iPhone, no issues at all. For some reason, the communication from Arc Ultra to Era is bad. Open room, no issues with any other wifi device, have tried all the plugging in and unplugging scenarios. Not my first rodeo there. Wifi router, Era and arc are all within 20 feet oof each other. Very frustrated as we want this to work. Help!

My beam won’t show up in my app, it’s playing. I have 2 Play speakers set up as stereo pair and I’d like them all to work together. Pleasseeee help!