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Ozgur
Contributor I
Dec 17, 2024 3:31 PM UTC
Answered

AMP GEN3 won't reset

Hi, 

I have a Sonos AMP gen 3, but it does not reset to factory settings, only the white light flashes, I followed and applied all the instructions but I did not get any results

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OzgurAnswer
Contributor I
Dec 21, 2024 7:15 AM UTC

Yes, I finally contacted Sonos support, but they couldn't do anything, they decided that the device was faulty (I expected them to say something different), and we couldn't get any results because it was outside the warranty period.

You or anyone else looking here should be informed, if you encounter such a problem, do not bother and throw the device in the trash.

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8 replies

Stanley_4
Stanley_4
Grand Maestro
Dec 17, 2024 7:02 PM UTC

When you connected it to Ethernet and your main router did the LED act any differently?

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Airgetlam
Airgetlam
Dec 17, 2024 7:25 PM UTC

What is a Sonos AMP gen 3? Can you post a picture of the label of this device, obscuring any PID?

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Bruce
    OzgurAuthor
    Contributor I
    Dec 18, 2024 4:11 AM UTC

    No, the LED did not change when I connected it via ethernet.

     

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    Stanley_4
    Stanley_4
    Grand Maestro
    Dec 18, 2024 11:05 PM UTC

    Time to call Sonos Support.

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    OzgurAuthor
    Contributor I
    Dec 20, 2024 10:15 AM UTC

     

    Hava Getlam ürün bu AMP GEN3

     

    Mod edit: Removed serial number and pin

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    OzgurAuthor
    Contributor I
    Dec 20, 2024 10:16 AM UTC

    ethernet kablo ile bağlantılı video da çektim fakat yükleyemedim  

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    106rallye
    106rallye
    Dec 20, 2024 11:11 AM UTC

    ​@Ozgur That’s a Sonos Amp (that is only made in one version so no generation is mentioned). The predecessor to the Amp was the Connect Amp, that was made in two generations.

    I (Google-) translated your last post:

    ethernet kablo ile bağlantılı video da çektim fakat yükleyemedim 

    I also shot a video with an Ethernet cable, but I couldn't upload it.

    You could upload it to YouTube and share the link here.

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    OzgurAuthorAnswer
    Contributor I
    Dec 21, 2024 7:15 AM UTC

    Yes, I finally contacted Sonos support, but they couldn't do anything, they decided that the device was faulty (I expected them to say something different), and we couldn't get any results because it was outside the warranty period.

    You or anyone else looking here should be informed, if you encounter such a problem, do not bother and throw the device in the trash.

    Translate
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