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Kos
Enthusiast II
December 16, 2024
Answered

New app: screen freeze after a search

  • December 16, 2024
  • 2 replies
  • 87 views

It is hard to describe… but after the update a few days ago I have noticed a very annoying search behavior on my iPad and iPhone… when displaying hits from different sources the app screen stops half way … not showing hits from all sources. Then after a while the rest is shown… the app errors apparently never stops… gosh. 
Also, my local library often disappears… I have to restart the app to get it back in the search results (if this part of the screen is not frozen of course).

Anyone…? 

 

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Best answer by Sotiris C.

Hello ​@Kos, welcome back!

I’m sorry to hear you are experiencing issues with the Sonos App Search and your Music Library not showing.

I would suggest some basic troubleshooting steps such as a quick network refresh by rebooting all the network devices (Unplug power cable → Wait a few minutes → Plug power cable back in).

Start with your Router → Sonos → Controller (Smartphone/tablet). You could also try force-closing the Sonos App and re-open to see if that makes a difference.

Sonos App acting slow, or getting search results slower than usual might be caused by wireless interference as well, you can have a quick look on the following Support article Reduce Wireless Interference if you’d like.

If nothing from the above resolved your issue, please reach out to our Support Team for some live troubleshooting.

They have tools at their disposal to provide you with information and advice, specific to your system and what it reports.

I hope this helps.

2 replies

Sotiris C.
Sotiris C.Answer
Sonos Staff
December 17, 2024

Hello ​@Kos, welcome back!

I’m sorry to hear you are experiencing issues with the Sonos App Search and your Music Library not showing.

I would suggest some basic troubleshooting steps such as a quick network refresh by rebooting all the network devices (Unplug power cable → Wait a few minutes → Plug power cable back in).

Start with your Router → Sonos → Controller (Smartphone/tablet). You could also try force-closing the Sonos App and re-open to see if that makes a difference.

Sonos App acting slow, or getting search results slower than usual might be caused by wireless interference as well, you can have a quick look on the following Support article Reduce Wireless Interference if you’d like.

If nothing from the above resolved your issue, please reach out to our Support Team for some live troubleshooting.

They have tools at their disposal to provide you with information and advice, specific to your system and what it reports.

I hope this helps.

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KosAuthor
Enthusiast II
December 20, 2024

Haha. Best answers is this? Crtl alt del… I so much miss this old app.

Kos
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