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Our entire home is filled with Gen 1 speakers that we run on the Sonos 1 app on our phones, as well as on my laptop.  My husband bought a Roam, not realizing it’s not compatible with the rest of our system. What’s the easiest way to initialize the Roam and use it simply as a bluetooth speaker that we can pair with other audio from our phones, independently of requiring the Sonos 2 app?  Hoping I make sense and thanks in advance!

 “Hi, I’ve just set up my latest Sonos purchase. I’ve connected a Sonos Ray and two Era 100s. Additionally, I’ve connected a Move 2. When playing them all together, there’s an echo in the voices. Could the Move 2 be adjusted as a sub, or perhaps a different setting for the Move 2? The Ray and the two Era 100s are well aligned in terms of sound.

I have multiple alarms set to play music on my Sonos Move. All function as programmed but one. When the time for the alarm happens, the chimes play instead of the music. I have tried different music, changing the time by a minute, deleting the alarm and re entering an alarm; but it always plays the chimes instead of the music. Only for the 9:00 am alarm! I have the latest App upgrade. Any ideas?

I have 10 pairs of Polk Audio RC80i in my home, powered by 2 Sonos Amps and connected to a Sonos Port. When I stream music via Android’s YT Music directly to a Chromecast Audio that has as 3.5mm adapter to the Sonos Port’s Line-In, there are 2 major issues. (I don’t use YT Music integrated into the Sonos App because of latency and difficulty in navigating music)(1) I seem to get ads on my YT Premium stream (have a ticket with Google about this(2) Rather commonly, my music will cut out for what can be 10-30+ seconds at a time.This has mostly happened when playing my Zen playlist at very low volumes, but I’m not sure if this issue is part of the whole S2 debacle. I run a lot of Ubiquiti gear for my home network, but there’s no device/traffic-specific settings I’ve applied there in.Ideas?

HiPlease suggest.Now I am in usa. Can I purchase sonas soundbar in usa and carry to india? Will google & Alexa voice assistant work in India   

Hi, this morning I find my Beam gen2 flashing white light on top of the soundbar, after unplugging it and turning it back on it still not working I decided to try a factory reset.  Unfortunately nothing changes when I hold the infinity button and re plugged the beam.I submit a diagnosis * and now I’m waiting for Monday to call the customer service.Any suggestion?Thank you all!*Moderator Note: removed diagnostic number.*

I have an arc connected to my tv and two era 300 speakers as well. they are all connected as surround and works perfect. My question is that i have someone coming to play at an event at my home and they are bringing a Bose Bluetooth enabled speaker with an allen and roth amp. NOT in a place that I can connect a direct cable to the sonos , so the question is how do i play the music from the live performer into my sonos sytem without connecting a direct cable and what would need? I AM NOT electronic savy at all so please have some grace when you reply so that i can fully understand my solution, what i need to buy and how to set it up. Thanks to anyone that can assist me 

Is there a way to speed up playback speed of Audible through my Sonos system? I have tried if both from the Sonos App and the Audible app casting via AirPlay 2 - neither works.  When I do it in the Audible app, it shows higher speeds, but is just playing at 1x.  This makes it UNUSABLE for me on any of my 20+ Sonos devices - high multiple thousands of dollars of equipment just useless.  please let me know how to solve, or if not this should be a high priority feature - it’s just shocking to me that I can’t do it, the first true disappointment I’ve had from Sonos.  

Hi - I am installing 3 pairs of speakers 1) kitchen 2) great room 3) patio... I want to be able to play the same music on all, and also play music on 1 set only.  would never have different music on different speakers.  How many amps do i need?

Hello,I have a question about connecting a deck to hear my vinyl around the house.if I connect the rca output to the new Era speakers, will the Era the link to all my One speakers to hear the vinyl around the house?thanks in advance for your replies

How many wired speakers I can connect to one amp and if they can daisy chain. also. Do we need a Port for each amp?

My Arc (hw version 1.27.1.13-1.2) has been miserable with my LG C2 losing HDMI ARC and switching to TV Speaker, only to get back to HDMI ARC again in a bit. But I don’t think this is an ARC or CEC issue, as lately I realize that with the TV turned off, listening to music with the Sonos App or listening to my turntable via a Sonos Amp has a similar problem! The must stops and there’s no audio.Watching carefully, I can now see in both cases the Sonos app does not connect with the Arc, and the white light on the front of the Arc is blinking white. Is it rebooting? What could be causing it to reboot?

I see nowhere to update Music Library in any of update apps or web server.

Hi all - I know there has been terrible reports of the Sonos App and streaming issues.I’ve just purchased a pair of Sonos Roam 2 and paired for stereo.Randomly, I’ve experienced where the streaming just stops.I have to power cycle the units for them to show up and be able to stream music again.Just now, I had it happen - the left unit is slowly flashing amber LED, where the Right unit was still showing.In the sonos web app for streaming - the “cluster” of Roam speakers I was using to stream was gone.I checked via my Sonos App on my iPhone, and only the Right unit is connected - and the Left shows “not connected”.Is this part of the ongoing grief by Sonos? I’m debating about packaging these up and returning them.I will try a full reset on these and see if it occurs again.

When are you gonna fix your update??????

I'm thinking about buying the Sonos Ace, but I want to know if I can use them directly connected via USB-C to my PC and if they charge at the same time.Currently, I have the Bose 700, and one of the things that frustrates me the most is exactly this, they can't be used while charging.

I have just bought a project T1 SB and have the 3.5 to USBc adaptor attached and connected to my Move 2. I can’t get any sound.   The 3.5 to USBc is an apple one, do I need the Sonos version?   That would seem very strange.    The turntable is connected straight to the Move fyi, no amp. thank you 

https://www.sonos.com/en-us/shop/era-100-proWhat is this new Zones feature?

Hi,I'm trying to connect two new Move 2 speakers to my existing system to no avail. I've previously connected 4 other speakers to the WiFi (One & SL types) with no issues whatsoever. The amps and other products have all been installed professionally. The issue is when it comes to sharing the WiFi from my phone to the speaker. It simply fails every time and asks for the password once before it gives up and says there is an issue. I called the helpline and they said it's because of the WiFi web I use all over the house. She said it will not connect to such a network. I explained that the other 4 speakers I installed all connected fine. The operator didn't know what to suggest other than. Changing my whole WiFi system! Ridiculous. I've tried connecting them via a wired connection but they don't acknowledge being plugged in and constantly go through the same circle above. I've tried turning them off and back on (they don't turn back on u less put back on the dock) to see if they then r

My Sonos bar has a doorbell sound can not shut off

Hi,my system contains of several IKEA Symfonisk Bookshelf speakers. I used to listen to music from Amazon Music Unlimited.Out of a sudden playback is refused. When I search for titles/playlists/stations I can find them but when hitting the play-button the selected device empties its playlist and it refuses to start playback.Other services (Sonos Radio, Spotify,TuneIn, Local Media) play without problems.Amazon Music playback on my PC (Browser) and mobile app work without any problems.Devices with still set Amazon playlists don’t start playback either.I reauthenticated the Amazon account in my Sonos App but this brought no change.Is there a way to debug this? This does not seem to be a generic issue since I found no recent posts about this specific behavior.Best regardsc4t0r

In the new version of the app I can no longer log into my system to adjust the bass and modify my system. Thank all for the answers. 

Hi I am Garry and been using Sonos for around 12 years now Over the last couple of years we are getting lots of niggly problems I have a range of products new and old most of my original system has been replaced/ upgraded but recently we are having problems with some rooms dropping out and Sonos can’t find them then 2 days later they reappear “very frustrating” never used to get any problems the system used to work seemlessly ANY IDEAS ?? Thanks 

Hi, can the SONOS Arc withstand any sound volume ? Can those explosive sounds blast or damage the speaker ? How about the other SONOS speakers like the sub and the surround ERAS? If the speakers were blasted , what would be the signs ?Please advise 

I want to seach my NAS with my music library in new search - how is this possible? I really need this function!!!!