Answered

Had to change my Amazon password a couple of days ago and now there is no Alexa. microphone is off on my Beams and unable to be turned back on either manually or via the app have uninstalled and reinstalled both the Sonos and Alexa apps have made sure both Beams are online.  They both still work (ie can play music through them via phone) but Alexa tells me they are offline Have disabled and enabled the sonos skill on Alexa app multiple times have updated the Alexa app have tried deregistering one of the Beams (but can’t work out how to re-register it as Alexa can’t find it) can’t delete Alexa as a voice assistant as it is not an option - i can see it is listed as ‘already added’ but am unable to delete it.  No option to add any other voice assistants (some have suggested Google) as not given as an option.  Only has Sonos Voice Control and AlexaThis has taken up an unforgiveable amount of time. Judging by the forums there are a lot of issues around this.  Anyone have any other suggestio

 I cannot get my Sonos Ace using the USB-C to 3.5mm cable. there is no audio .Using Bluetooth Works Using USB-C to USB-C cable works Anybody have any suggestions on how to solve this?

Where is the button on the new SONOS App (as of May/2024) for Speech Enhancement while watching TV.   This button use to be on the EQ screen under Sound.   The same screen that allowed you to adjust Bass and Treble and “Loudness” and also has a Reset button, use to have a button for “Speech Enhancement” while watching TV.  BUT, that button is gone now in the App.   Hard to believe that SONOS would eliminate this option.   So where was it moved to?

Been boxed up for years took it out reset it several times plugged in either net etc. won’t connect  

In Soundtrack Your Brand you can make a schedule with different playlists starts and stop at different time which is very smart in a large company. I have Sonos speakers installed in the ceiling and it look very nice.My question is can you play Soundtrack schedule in Sonos?If yes, pleas guide me :-) Looking forward to head from you.

My Sonos One has Alexa voice control. If I ask for let’s say, “Play radio 5 live” I get a response in a few words that it will happen but nothing further. Does that make sense? I must be missing something but what? Any ideas? Thanks, John (aka Grierson)

The light on my Bridge is flashing /blinking very fast at least 5 times per second no action on the buttons does anything !! Obviously not dead but cannot include in my setup!!!what can I do ?

I have tried removing YouTube music (premium) from my Sonos system and resetting the app, but this problem keeps happening. Specific songs just won’t play, and are skipped when in playlists.  For example, I cannot seem to play any songs by CHVRCHES or Years and Years. If I start artist radio, for CHVRCHES for example, it will play other artists such as Haim.  These artists play fine if I use AirPlay from the YouTube music app as a workaround, but I’d like to know if there is a fix for the Sonos app?

Hello i have a SONOS three that will not reset. i have reset three other SONOS three and, a connect and a SONOS 1. all were successful. is the speaker dead or do i have another option??? Please help. Moderator Edit: Moved title to thread, adjusted title.

Hello, I have just bought a Sonos Play 5 Gen 1 from a good seller on eBay. The speaker is in great condition ... but ... I can only set it up via ethernet connection and when I subsequently try to use by WiFi it can't find the network. I have factory reset twice but to no avail. Using ethernet is fine but I want the option to connect to WiFi. Any help and advice gratefully received. Thank you.

Is anyone else having connectivity issues with Norton Security on a windows machine? I’ve had to uninstall Norton due to continuous connectivity issues with Sonos across all devices...

A problem with the last update, lost my music library (error code 913) using a MAC computer. I have read the posts from other users in the community and tried multiple work arounds. I called Sonos support, waited for an hour. The tech took control of my computer and could not fix the issue. I was told by Sonos tech support to call Apple to help fix my issue that Sonos created.  That was my tech support experience. I did get a case number with no solution. When is Sonos app update that is going to fix this issue be announced? When is the company going to address the issue and give updates to the solution? 

Bonjour,J'ai installé une box HUAWEI B628_265  4G récemment mais lorsque je veux connecter mon plat 1 au réseau wifi on me demande de rentrer le mot de passe WIFI ce que je fais, mais il me met :" Nous n'avons pas pu nous connecter au réseau WIFI "". Vérifiez que vous utiliser le bon réseau WIFI et le bon mot de passe"  J'utilise bien le bon wifi et mdpJ'ai essayé de rentrer le wifi manuellement mais ça ne marche toujours pas.Merci de vos conseils…*Moderator edit: Google translation - Good morning,I installed a HUAWEI B628_265 4G box recently but when I want to connect my dish 1 to the wifi network I am asked to enter the WIFI password which I do, but it says:"We could not connect to the WIFI network". Check that you are using the correct WIFI network and the correct password. I use the good wifi and mdpI tried to turn on wifi manually but it still doesn't work.Thank you for your advice…

Can my gen 1 play 5 be used with the new app?

I have a Sonos One and Sonos Arc, both with Google Assistant set up on themPrior to about a few months ago, I could ask Google on either Sonos system “What’s in the news?” and it would play my chosen news source (WSJ)Now, when I ask Google on either Sonos Device, it says “Sure now playing the news!” as expected, but immediately jumps to “That’s all for now” without playing the news audio in between.This implies the command is being received and parsed, but something is wrong with receiving the audio stream for the news itself.Why this is a Sonos problem and not a Google Problem:I also have a Google Nest Audio on the same network, that when I ask it the above, will properly play the news.This confirms its not a home network issue, and not a Google issue, as the Google Assistant on this device as well as my iPhone can properly perform this task.How do I fix this problem?

Goal: To be able to control both my Sonos Play:1 devices from the Sonos app and Alexa.Sonos SystemsFrom xml/device_description.xmlSonos Play:1 (Gen1?) “Garden” Sonos Play:1 (Gen2?) “Kitchen” <modelName>Sonos Play:1</modelName> <modelURL>http://www.sonos.com/products/zoneplayers/S1</modelURL> <softwareVersion>80.1-56190</softwareVersion> <swGen>2</swGen> <hardwareVersion>1.8.3.7-2.0</hardwareVersion> <minCompatibleVersion>79.0-00000</minCompatibleVersion> <legacyCompatibleVersion>58.0-00000</legacyCompatibleVersion> <apiVersion>1.41.4</apiVersion> <minApiVersion>1.1.0</minApiVersion> <displayVersion>16.3.3</displayVersion> <nsVersion>37</nsVersion> <roomName>Garden</roomName> <displayName>Play:1</displayName> <zoneType>9</zoneType> <modelName>Sonos Play:1</modelName> <

the sonos do not succed to connect appli sonos.

Sonos Radio is requesting we reauthorize our account, however when we go to do so, nothing happens and the issue still persists - it still says our account access has expired.Can anyone please assist, or has had this problem before?

I have a Sonos Amp (connected via wire) to in-wall speakers in my living room, but in the dining room have a turn table. If I purchase a Port and wire it into the turntable, can it wirelessly connect to the Amp to play music from the living room in-wall speakers? Is there another product I should be purchasing instead of the Port that could do this? 

È possibile usare adattatore cavo ottico per collegare Move2 al tv Samsung del 2024  Moderator edit:Google Translate-You can use optical cable adapter to connect Move2 to 2024 Samsung TV

I’m listening to a gapless album on Tidal yet there are pauses between tracks. I know the album plays fine on my other streaming devices.  Has this always been the case or a recent bug? When can a fix be expected?

After not being able to use my older Play 5 Gen 1 for a long time, I bit the bullet and started slogging through forums and other sources. I was able to factory reset the Play 5 Gen 1 and reset the Sonos S1 app on my iPhone and then setup a new system with only the Play 5 Gen1. I added music services and it works. My newer Sonos speakers are all on the new “S2” app. So far so good. I then tried to add the Play 5 Gen 1 to my wife’s phone with no success. I reset her app, selected added to existing system and put the speaker into pairing mode (flashing orange light). It will not find the speaker. The Play 5 Gen 1 still works from my phone, but I cannot add it to my wife’s phone. Please help.

Bonjour est il possible de rétrograder mes enceintes sonos play3 de S2 vers S1? Merci Moderator Note - Translation by Google: Hello, is it possible to downgrade my sonos play3 speakers from S2 to S1? THANKS

I can't connect the ace headphones to the Sonos app on android (pixels 7) Any tips?

I have 2 trailers used for tailgating. Currently, we use a Yamaha receiver, B&W 601s, and Def Tech Super Cube sub in one trailer. We are using a Connect for music streaming. We want to extend to the other trailer with a play base and multiple Ones. WiFi is not a problem and neither is power. Will the Connect allow us to add the others and group everything?