Stereo pairing two Fives issues

Question

I have two Fives, standing up right, and had them paired when I got them. Wonderful. But then there were problems (not sure with the app or the speakers software), and they got separated. Now I have those two in the same physical room, bit now each have their own room label: office and living room. When I try to stereo pair them again, the app allows me to pair (adding this room to make a stereo pair with this room?), the app shows me to direct the phone tot the speaker that is making a sound. I select the left or right. It is configuered and then, when I want to play a song, only one speaker is playing, the one that I had to select. It seems not possible to stereo pair them again. I play them now combined instead of being a pair. But it frustrates me not being able anymore to get them in a pair. If someone had similar issues and got it solved, I would be grateful to hear the solution. Cheers!

Airgetlam · Accepted Answer

This does seem odd. I’d certainly try to refresh the Sonos OS on both devices by power cycling them, and then checking for firmware updates in the Sonos controller. In fact, I may go as far as to reboot the router while these two devices are powered down, for good measure.

However, if this doesn’t work, I would recommend that you submit a system diagnostic within 10 minutes of ‘stereo pairing’ them, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

JanMac · Answer

Thank you Airgetlam, I’ll try your suggestions. I did update everything, which took some minutes, but I had the feeling that it went better. Okay, let’s try that tomorrow. Have a nice evening.

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