Answered

i recently bought a Sonos arc ultra with a sub gen 4. i hooked it up to my Sony a80L tv, went through setup. when i play Dolby Atmos content regardless from what source whether its MAX, Disney, ETC the audio will cut out for a split second (very fast but annoying) every 3-5 seconds. i have gone through my tv settings and made sure eArc is on auto, audio is set to passthrough, etc. nothing seems to fix the problem. the issue does not happen with non dolby content.

Can someone please explain how room control is supposed to work? What I’m experiencing appears problematic.The setup:Two rooms: A and B. If it matters -- room A contains a One SL; room B contains two Fives in a stereo pair.Two people: Person A in room A, person B in room B. Each person is using the latest Sonos app on an iPhone.The problem:Person A is streaming a radio station in Room A, from that station’s web site, using AirPlay on the person’s iPhone.Person B wants to stream a SiriusXM station in Room B. SiriusXM is accessible via the Sonos app on person B’s iPhone.Person B clicks the Rooms icon on his Sonos app and sees both rooms. Room A is checked and indicates streaming. Room B is unchecked; no streaming shown. What does he need to do start streaming something in Room B without affecting what’s happening in Room A? If he checks Room B (so that both rooms are checked), his streaming choice starts playing in both rooms. If he unchecks room A and checks Room B, his streaming choice

I was able to log back in to my account in the ios app and my Sirius account is connected and playing but there is no sound.  Tried local to play local music from my library, also no sound.  Suggestions?

I have the Arc Ultra/Sub 4 and Era 300 I have just removed the Era 300s from surround sound as it is so bad I can’t bear to listen to it any more. I think it is something like a synchronisation issue but the sound is horrendous. Anyone experienced this?

Hello,  I HAVE THE FOLLOWING SYSTEM: A SONUS ONE, A PLAY3 AND A PLAY 1. WHAT I  WOULD LIKE TO DO IS A COMPLETE RESET BY REMOVING ALL THE ITEMS AND REINSTALLING  THEM. THIS IS BECAUSE I SEEM TO HAVE MADE MISTAKES SOMEWHERE AND THE ONE IS ON ALEXA AND THE OTHERS PLAY MUSIC. I WANT THEM  ALL TO BE THE SAME.PLEASE KEEP THE  REPLY BASIC AS I’M NOT AN EXPERT!

Does anyone know if you have music playing thru one of the approved soundbars from the Sonos app, say Pandora, Apple Music, etc. can you swap that music to the Sonos Ace headphones? Or is it only the device that is physically connected with the HDMI or Optical that gets swaped.I want to use them in my workshop for when I need ear protection but want to continue to listen to the audio stream whether it be the TV or a music stream started from the Sonos App. I’ll buy a Beam and attach it to the TV if this works. I could play Pandora, etc. thru the TV with Roku and make it work, but if I want to have the game on the TV and listen to music this doesn’t work for me. Plus I will have a Play 3 grouped as well as a Port or Amp.If they would allow APP Audio Swapping with the Port or an Amp, I wouldn’t need the Beam, just saying. 

Hey everyone,Today I ran into a strange issue with my Sonos setup. The Sonos app would open (iOS) and show my system, and I could control the volume on my soundbar for instance. However, it wouldn’t show any of my recently played items, music accounts, or let me add my new Era 100 to the system—it kept failing during the update process.I tried everything I could think of:Restarting my Wi-Fi (I use an Orbi 770 mesh system - I know these sometimes appear to cause issues). Restarting my phone. Restarting my Sonos devices (a lot of them). Switching Wi-Fi on and off again.Nothing worked! After almost an hour of frustration, I thought of plugging an Ethernet cable into my old Playbar which first didn't resolve the issue. Some time later everything magically started working again (app showing recently played stuff etc.), and I was finally able to add my Era 100.I’ve read that mesh systems can sometimes cause issues with Sonos, but I’m wondering:Could this have been a server issue on Sonos’ si

Installed 2 Era 100 in one room separately. How do I now pair them?

I have 2 era300, a port hooked up to a large audio system and 1 beam on a TV in a large single room(10,000SqF). I am tired of yelling "ALEXA" across the room to my fire TV cube(Alexa). Can the era300 and the beam all listen and communicate to the cube?

My ERA100 does not play music via computer even though both my wifi system and the sonos app says its connected and signal is strong.  When I first set it up, everything worked perfectly for a couple of weeks. Now, if I am streaming from my desktop (e.g., iTunes via airplay), the sonos app thinks it is playing (i.e., it shows the song, the album art, and time stamp moves along as normal) but nothing comes out from speaker.  However, I can stream via Airplay from my iPhone and music plays normally.  At one point, I could play from computer via Bluetooth (but not airplay) as well but that seems to have gone now too.  I have gone through complete factory resets, deleted everything and set it up as if it was completely new, rebooted router, etc.  No change.  I called Sonos support, spent literally hours on the phone with a tech, reset, rebooted, reconnected everything once again, submitted diagnostics, and no help/no change.   Appreciate any ideas or advice.  Thanks!

I have just bought a Sonos beam gen 2 which I’ve added in to my home set up paired with an OLED LG C2 tv and a Roku 4k steaming stick.I have the beam connected by the arc port on the LG and then the Roku stick by an additional HDMI port.i can get Dolby atmos and Dolby 5.1 fine on the LG’s native  apps but only get stereo PCM for the same content on the Roku.  have tweaked all the relevant settings on the LG  ie pass through etc as well as custom digital output to Dolby digital on the Roku stick.I had read that the Roku stick was capable of Dolby Atmos so I’m presuming there must be some setting on the LG which I’m missing. It’s not a deal breaker having no Dolby atmos on the Roku as I can get it on the native apps but would be better if I could.

On the old Sonos app I could download music from IDAGIO to Sonos playlists but cannot find how to do it on the new Sonos app. Can it be done and, if so, how?

Anyone know of a way to change the sonos pre-defined music categories?  For instance, SONOS categorizes some of my “Bluegrass” music as “Contemporary Country.”  Seems to me, there should be a way to go into the Sonos music listing and change the category of a given CD etc.    Any Comments?   

Still cannot build the local music library. It always times out with an error that the share (which it has been working on for the previous 45 minutes) is suddenly no longer available, or that it may have been moved or powered off, which of course is not true. Tier-1 help desk suggested that I have a double NAT issue. I have a Verizon router with two extenders, and by design, the extenders broadcast the same SSID as the router, and the tech said that was the problem. My understanding of a double NAT is that you have two or more devices providing network address translation for outgoing requests, and one way to detect it was through traceroute:traceroute google.comtraceroute to google.com (142.251.40.238), 64 hops max, 40 byte packets 1 cr1000a (192.168.1.1) 3.594 ms 3.011 ms 2.882 ms 2 lo0-100.washdc-vfttp-366.verizon-gni.net (71.178.216.1) 17.840 ms 9.364 ms 19.354 ms 3 * * *A double NAT would show a private IP as the first two hops, but here there is clearly only one. Could

When I play Spotify from my Sony tv the volume on my ERA300 surrounds is very low but if I play via Bluetooth the surround volume is fine, any fixes for this? Thanks

Hi @Corry P, I am running 80.11.33 on Android and I'd like to report this bug:Going to Sonos Favorites and tapping on one of the Recently Added items works fine.But, if you go to Sonos Favorites / Recently Added - View All, then tapping on items does nothing.

Hello-I have been using the ARC on my family room TV and love it. Just upgraded my TV in the basement and purchased the beam to go with it. Is it possible to have the ARC and BEAM  Gen 2 on the same household system so that i don’t have to switch systems everytime i want to utilize a speaker on the Sonos App?It seems that i can only connect Sonos One or Woofers/Subs to an existing sound bar on one system. In order to add another sound bar (on a different TV), i need to add it to a new system.Any ideas? Thank you

hi there,I am unable to use voice command to request Move 2 to play music via Alexa.I am an Amazon Prime subscriber and I have Amazon music app setup on my iPhone. I also have connected Amazon Prime service to my Sonos app. I am only able to use my iPhone to select Amazon music and play to my Move 2 on wifi from my playlist using the Sonos app.However I prefer the convenience of using voice command to request Amazon music instead of using my iPhone. is that possible?thank you for your assistance.  

Hi there,I recently lost the ability to sign into the Sonos app on my iPad. The “recently played” section has a message “Sign in as system owner” message, and when I click the button, I get a browser window for login.sonos.com, but no fields are displayed.If I drag that window over to get a split screen, I can authenticate, but then the app responds with “Something went wrong” (why can’t programmers tell us what went wrong - it can’t be that hard 😃).Please see attached images. I also have the URL used to open the browser if requirediPad = 7th gen iPad OS = 18.1.1 Sonos app = 80.12.03I tried both Chrome and Safari as browsers (via “Default browser”) but the result is the same.I reset the iPad (shutdown and restart) but am reluctant to reset or reinstall the app in case I lose anything more - I’m still able to connect to my services and play from there. System is working fine with both the PC app and from my Android phone.Any clues or hints would be much appreciated!Cheers, Johninitial

Have a single Era100 connected to a Samsung TV via optical and an Apple TV also. Issue I have is because the TV is set to optical I have no way to control the volume other than the Sonos app. Is there any way to have the Apple TV remote control the volume? I can’t seem find a way round this.  TIA

About 8 months ago i purchased a house. The previous owner had installed wall mounted sonos speakers in the downstairs and upstairs bathrooms. When we veiwed the house he pointed them out to us, and played music from them, the sound quality was great, and they look nice too.Anyway, once we were settled in i set about trying to use them. I installed the sonos app, set up an account, it recognises the speakers, but i can't play any music from them. I have powered them off and on etc, spent hours waiting in the online chat support only to get nowhere. I keep getting this message to sign in as the system owner. I sign in but it just loops this message.Does anyone have any advice on how i can get them working, or, is it because i am not the original owner they cannot be used? It would be a shame to have to throw them out.PS. i have no contact with the previous house owner. Any support from him is not an option. 

Why is it taking so long to fix the appi feel as if it is as bad now as it was five months ago.  I would go as far as saying that it is UNUSABLE.  I’ve loved Sonos products for years and am blown away at the lack of attention the Sonos company has placed on fixing this  

My symfonisk speaker stop working with AirPlay.Do you have any suggestions how to fix it?

Hello folks,i’ve been having issues playing spotify playlist in all my 4 speakers (old sonos 1 + Beamer) at the same time since the app update. I can only play music at 1 Sonos speaker at a time. Sonos support is cero. I’ve formally complaint. I’m a client in Spain. Reached out to my friends in Germany (same issue).The whole point of sonos environment, is to be ableto play music in different rooms etc. Well, that no longer is possible for me.when I try to play all speakers in all rooms I get this error” please try later, we could not connect” they are all up-to-date and they system shows them as sync but cannot play all at once. It’s been ongoing for a year or 2 I would say.shall I try creating a new account instead and pair them in a new system maybe?thank you for your feedback.José  

I’d like to connect a turntable and maybe a CD player to the Arc Ultra and Sub 4 via Bluetooth or WiFi. I don’t have an amp and would prefer not to buy one due to $$$. I’m a newbie so please be patient. Looking for recommendations. I dont want to use a line in as the Arc is above by TV and no room for  turntable. Please don’t use too many acronym in reply.