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The system always says there was a problem with reinitialising Trueplay and asks me to do it again…which I did several times …I restarted my phone (IPhone 13, iOS 17.6.1), but nothing changed.What can I do?  Reinstall the app?

I purchased a new Roam 2 last week; connected it at home and it worked fine.  Brought it with me to Berlin, connected it in my hotel and worked fine for several hours.  Returned later in the evening and now there is a steady orange blinking light.  The Roam 2 is not on the system I set up and can’t be located.  I have tried to do a factory reset, but it will not turn off.  I've held the power on/off button for 5, 7, 30 and more than 60 seconds.  It still blinks orange.  It’s disconnected from any power.  Still blinks orange.  Cannot fathom how to turn iii off,  it doesn’t play, responds to no other attempt with any buttons.  It just blinks.  Slowly mocking me.  Using Sonos branded charger/usb connector.  What gives?  Very disappointing as looks like no music for rest of this 3 week trip.  ANY IDEAS????

I  am the proud and until fairly recent happy owner of several Sonos products, of which one is the Playbar. For some (unclear reason) it disconnected with my home network (I did not change it). All other Sonos items still work as they should. The app says that the playbar is not registered, but when I am following the steps to solve the problem it ends with a notification that “an error has occurred” and that I have to try it again later (which I did, for multiple times now). Still it end with he same result. I have tried resetting the Playbar as well. But still the same result).What can I do?

Something changed. If I Liked a song on YouTube, it didn’t take long to show on Sonos. Now, it seems to take forever, or doesn’t show up. Any ideas? I have an Era 100 

Hi,I have an existing wired speaker system as well as a number of Sonos speakers around my home. I just purchased a Denon AVR-S770H and am having trouble getting my wired speakers and wireless speakers to work together.I set up a number of wired speakers in another room to Zone 2 on my receiver. I have a Sonos Port plugged into my AVR using RCA jacks for the ‘out’ and tried both Phono (I read not to use this) and digital inputs into the AVR.My Sonos Port When I try to play Spotify through Zone 2 with the HEOS app, I only get the wired speakers. When I try to play Spotify through the Sonos app, I only get the Sonos speakers. I can’t figure out a way to get them both to play at the same time. I also don’t know which app (Denon, HEOS or Sonos) I need to make this happen. Many of the instructions online have not worked for me. All components seem to be working fine except for this issue. Also, once complete, which program should I be playing music through? I imagine the HEOS, but not sure.

Hello:   We have the Arc and Sonos subpurchased My 24.  Arc connects, however, even when I connected an Ethernet cable and lugged the POS Sub upstairs to the router and connected the cable- no joy. The sub connected once or twice with wifi but last 3 months downstairs- 5 feet awat from the ARC.  even after redownloading app/factpory reset not connection.  What am I missing?

One of the reasons we have 4 Sonos speakers is so I can listen to something in my office while my wife has something else on in her, separate, office.  Now when she has music on, the app won’t even open in my IPhone .  anyone else having this kind of issue? Gotta say Sonos kinda sucks since the update. Hoping to see fixes soon. 

Hi! I have 4 Sonos One speakers that I want to set up to fill one big room (40 x 40 feet) with music.  I am new to Sonos, and I can’t seem to add all 4 to the same room.  Is it best to create 4 rooms for the 4 speakers, then group them?  Any advice will be greatly appreciated.

Есть beam 2 gen , в качестве тыловых колонок play 1 , также sub gen2Вопрос?! возможно ли привязать в эту же систему как фронт две play 5 gen2 .? Moderator edit:Google Translate- There is a beam 2 gen, as rear speakers play 1, also sub gen2Question?! Is it possible to connect two play 5 gen2 to the same system as front?

For the love of whatever you hold dear, please implement this feature. We’ve been asking for it for years.  On some movies, the center channel is just too quiet. For example, I’m watching Interstellar on Paramout + via AppleTV. It is showing as multichannel pcm 7.1 on the app. The dialog is coming through at the relative volume of a forum post in a 6pt font in lower case. Everything else is like a 32pt font screed in all-caps. (Which is how I wish I could write this post)Dedicated receivers have had this ability for decades. Stop considering this as a feature beneath you and just give it to us. 😡

Hello everyone,I’ve had Sonos for many years now and the first version was top. Since a few months I have random cuts on my play devices (Play 1, the portable one and Move).I have often silence gaps and very randomly. At times I cannot listen to anything for very long on the Sonos radio (or listen to music without being cut) because I have interruptions (just silence). It tries to reconnect but sometimes it does not and I have to press again on play or through Ipad or Iphone.  I would like to know how to tackle tests to identify the problem. Is it my internet/wifi provider or a fault on the Sonos system ?  Many thanks for your suggestions.

My sonos sub is connected to a sonos amp (and two speakers) in my lounge. I have been trying unsuccessfully to relocate the sub to the TV room and add it to the beam and TV setup.When I try “remove sub” from the amp, as well as reboot/reset and swtiched off the sub, it still somehow remains as an “unassigned sub” on the app (I would think it should disappear from the app altogether so that you could reconnect to a new room as if it were a new sub). When I then try and assign it to the TV room I get the error “there was a problem adding your sub. Check the network..”There don’t seem to be any settings option to get around this dead end. I am able to assign it back to the amp.the odd thing is I have done this before a few times successfully on the old app, so I am not sure if the bug is on the new app, or on perhaps a beam upgrade which makes it unable to see the sub?  

Buenas tardes, me gustaría saber si alguien experimenta el mismo problema. Cuanto con diversas bocinas de la marca sin embargo hace unos días adquirí una Era 300 para añadirla a el teatro en casa de mi casa que consta de una barra arc, dos Sonos one y un sub mini. Por lo que leí en “teoría” no puedes hacer sonido stereo, sin embargo desde la aplicación de Sonos puedo añadir bocinas y sincronizarlas para que suenen a la par, sin embargo cuando hago esto, la era 300, tanto la Sonos move, la Sonos roam se empieza a cortar el sonido (viniendo desde la tele). Con la función apple air play experimento algo similar cuando quiero Escuchar música desde Apple Music en diferentes bocinas al rededor de mi domicilio. Alguien me podría ayudar a mejorar esta experiencia? cabe mencionar que tengo conexión de 200 mb y un router que te otorga la compañía del servicio. saludos 

I have an S1 system which is locked off from the internet, as I only wish to use my own purchased CDs/tracks held on a NAS.Sonos cannot cope with my library, so I have to move out old content to make way for new content. This has been working fine for a number of years.I recently made space for some new tracks and reindexed. Although the indexing finished each time, indicated by Idx Trk being blank on both units that were powered on, the files are missing. The new directory is there, but without any files.The test set at the moment is one flac file, one purchased mp3 and a converted mp3 off of youtube.I’m still looking at possible causes, but if anyone has any ideas, I’d be grateful.

When we pause a program on the Sky box or we don’t adjust the volume after a certain amount of time we have to turn the volume back up to where we left it. 

With a current setup in the living room consisting of an Arc, a sub and two One SL:s for surround, I'm thinking of replacing the One SL:s with two Era 300:s.How would you go about doing this and are there any known issues or limitations accomplishing this in the new Sonos app I should be aware of to avoid a cold shower? I've seen how I can remove the surround speakers by going into system settings for the Arc and my understanding is adding the new Era 300:s will be as easy as adding the One SL:s but what I really would like to know is how to as a last step remove the One SL:s from the system? To make sure they are no longer tied to my Sonos system in any way where I'm hoping being able to sell them and get some money back towards the new Era 300:s.Thanks in advance for your help.

Does the device need a period to charge before using? 

So the one thing that was working, Trueplay, has now been broken.  There is now a quick option, which was very quick and did nothing IMHO.  The standard option is there but is broken.After having to perform Trueplay again I no longer have access to EQ or Loudness settings. Well the setting can be changed but it has absolutely no effect on the sound. Also the Sub phase option is visible, that normally goes when Trueplay is active. Turning off Trueplay changes the sound but the EQ still does not work.My Sub is stuck on 16.3.1 which may be the issue but no amount of resetting has sorted this.  I also had Auto updates turned off, but that was ignored!So another evening where all I wanted to do was relax to music has been wrecked by a useless update, and again no release notes to see what this was supposed to fix, or break.

I have had a SONOS system for the last 10 years and for the last couple of years I have been using APPLE TV as my streaming service device.  Last week I decided to update my SONOS System and purchased the ARC sound-bar and a couple of 300’s for surround sound.  Ever since I setup the ARC my APPLE TV Remote does not work properly.  It works the volume and turns the TV OFF fine but after the TV has set for 20 to 30 minutes the APPLE TV Remote will not turn my TV back on.  I have traced this down to the ARC as I have disconnected the ARC from the TV and the remote works fine to turn the TV back on.  Hook the ARC back up and the remote will not turn the TV on.  I have been on the phone with SONOS for hours with no resolution.  So, I am just wondering if anyone else is having this issue.  The ARC and the 300’s are the only thing that has changed with the setup I have been using for years.  Any help would be appreciated.  Thanks

I have owned a Sonos since they were featured on Queer Eye donkeys years ago. I have owned the original CR100 controllers and updated to the new series 3 years ago. How the f$%k do I select a different room to control without switching whats playing in my current room?I really hope all the people involved with the new app are burned at the stake. If asked, I now actively discourage people from buying a Sonos product. Cant even figure out on mobile how to change music… I have to go to the desktop app.  Associated Product: ---------------------------------Beam: BasementPlay:1: Basement (LS)Play:1: Basement (RS)Play:3: Basement StorageSonos One: Ellas SonosPlay:1: James SonosSonos Move: Jeremy Office (R)Sonos Move: Jeremy Office (L)Sonos Five: Kitchen (L)Sonos Five: Kitchen (R)Sonos Five: Living Room Sonos (RS)Sonos Arc: Living Room SonosSonos Five: Living Room Sonos (LS)Beam: Master BedroomSub: SubSub Mini: Sub MiniSonos One: Williams Sonos 

I posted this in another topic, but it seemed that it required its own topic, as I couldn’t find any existing posts about it: Yes, in addition to the multiple copies of albums, which appears to happen due to multiple artists on an album, the track listings are also screwed up due to multiple album artists. And YES, I HAVE “SORT FOLDERS BY” SET TO “SONG NUMBER”.  Just wanted to clarify. The track listings are now sorted by the “Artist” meta data and then the track number.  Here’s an example from my library from Tha Alkaholiks album “21 & Over” - this is the order of the tracks listed and the Artist metadata, so you can see how the sorting is broken by sorting on the Artist.  All the meta data for these tracks are fine - the track listing is displayed correctly in the Apple Music application, but here’s what Sonos displays for the track order: Track 02 - Tha AlkaholiksTrack 03 - Tha AlkaholiksTrack 04 - Tha AlkaholiksTrack 08 - Tha AlkaholiksTrack 09 - Tha AlkaholiksTrack 07 - Tha Al

I set up a system for a client, (7 amps, 2 Beam bars so far) this week using current android app. The transfer ownership function will open, go to 2nd page and freezes there. All equipment software is up to date. I have deleted then added back the app, cleared cache, restarted phone but app will freeze when I try to transfer. Aby ideas?

In the iPhone app I can't find the slide to set the synchronisation of speech with the lip while in the iPad app there is, is it a bug of the iPhone app?

My Napster connection as failed! I’ve tried rebooting the system, I have deleted Napster from the system now I can’t reconnect to Napster keeps telling me to check my internet connection!my system is playing all of my Apple Music so I’m not sure it’s my internet!!!any help ??? 

I can no longer search YouTube Music from the Sonos app. No matter what search term I enter it tells me there are no results. See examples below. I have reauthorized and removed and reinstalled the YTM account all to no avail. Anyone have any suggestions?Another annoyance is that when I try to call Sonos support I keep getting disconnected before I speak to anyone.