Contributor I

Answered

App and connection on ios18 and iphone 16 pro

Forum|Forum|2 years ago
September 23, 2024
40 replies
5766 views

Any ideas why I cannnot operate sobos system on iphone 16 pro max with ios 18? The app does not find arc, era300, sub. After reinstalling the app and rebooting the sonos system to the default nothing changes. Creating new system helps nothing because the app does not see any the equipment even after unplugging (although in the app it is written it should). Any solution because now I cannot control any of the products ?

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Best answer by wjgeib

The same thing happened to me yesterday. I had to unplug all of my Sonos devices and reboot my router twice, and then it worked.

The second time, I waited about 15 minutes after my router was back up before I plugged in all of my Sonos devices, and then I waited another 10 minutes or so before I looked for my system on the app. And not sure if it mattered or not, but the second time, I used the Sonos app on my MacBook Pro first. I saw my system on my MacBook, and then I saw it on my iPhone 16 Pro.

It was frustrating and time consuming, especially when you have a lot of Sonos products throughout your house. Sonos really needs to figure out a way to reboot a system via the app.

Airgetlam

Tell us about your network, please. What type of router do you have, how is your Sonos connected to it?

Bruce

D

dominoplAuthor

Contributor I

It is huawei router. The connection is via wifi. Tries to reset the router and nothing helped. After rebooting the system I can see the equipment in the app in the same wifi network but when I connect them I get the answer : After unplugging it should be seen in your system - but it is still not visible.

Airgetlam

Hmmm. Nothing jumps out at me. Have you called Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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dominoplAuthor

Contributor I

So I will try to call them. Thanks

W

wjgeibAnswer

Lyricist I

The same thing happened to me yesterday. I had to unplug all of my Sonos devices and reboot my router twice, and then it worked.

The second time, I waited about 15 minutes after my router was back up before I plugged in all of my Sonos devices, and then I waited another 10 minutes or so before I looked for my system on the app. And not sure if it mattered or not, but the second time, I used the Sonos app on my MacBook Pro first. I saw my system on my MacBook, and then I saw it on my iPhone 16 Pro.

It was frustrating and time consuming, especially when you have a lot of Sonos products throughout your house. Sonos really needs to figure out a way to reboot a system via the app.

D

dominoplAuthor

Contributor I

Thanks for the answer. Try to wait a bit longer later.

D

dominoplAuthor

Contributor I

Problem solved.

After rebooting my router for the third time (quite long, thanks wjgeib) and all of my sonos devices I managed to set everyting in the app. Hope next time it won’t be so time consuming.

P

Poc

Lyricist I

iOS 17.7 works fine on new iPad m4. Doesn't work at all on iOS 18. Cant find speakers no chimes from speakers when adding them then can’t find system. Wrote to the CEO to suggest they get the info on to their website as it must be a known problem by now. If you want it to work try it off an iPad using 17.7 instead for the moment until they sort it out.

N

NielsDental

Lyricist I

Works on my old devices, but not on iPhones 16. using unbiquity dreammachine as router. Reboot didn’t solve the issue.

S

Sio

Lyricist II

I’m having the same problem with iOS 18 and iPhone 16pro. I rebooted router and all Sonos devices 3x and still the app can’t find them. I did a Factory Reset on one of my Sonos One and the app did recognize it but when it went to connect is to my Wifi it hangs and then tells me that it was added but may not appear in my System, so unplug and replug. Did all of this and the Sonos One isn’t found again. Very frustrating.

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