Contributor I

Answered

App and connection on ios18 and iphone 16 pro

Forum|Forum|2 years ago
September 23, 2024
40 replies
5766 views

Any ideas why I cannnot operate sobos system on iphone 16 pro max with ios 18? The app does not find arc, era300, sub. After reinstalling the app and rebooting the sonos system to the default nothing changes. Creating new system helps nothing because the app does not see any the equipment even after unplugging (although in the app it is written it should). Any solution because now I cannot control any of the products ?

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Best answer by wjgeib

The same thing happened to me yesterday. I had to unplug all of my Sonos devices and reboot my router twice, and then it worked.

The second time, I waited about 15 minutes after my router was back up before I plugged in all of my Sonos devices, and then I waited another 10 minutes or so before I looked for my system on the app. And not sure if it mattered or not, but the second time, I used the Sonos app on my MacBook Pro first. I saw my system on my MacBook, and then I saw it on my iPhone 16 Pro.

It was frustrating and time consuming, especially when you have a lot of Sonos products throughout your house. Sonos really needs to figure out a way to reboot a system via the app.

Show previous replies

buzz

Grand Maestro

iOS 17.7 works fine on new iPad m4. Doesn't work at all on iOS 18.

There are issues with iOS 18 and M4. Currently, M4 users cannot update to iOS 18. Some M4’s were bricked (and needed to be replaced) by the update before the update was blocked.

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econ

Lyricist I

I’m seeing the same issue. Has anyone been able to resolve it besides rebooting the router 100 times?

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Eric1959

Lyricist I

I have new iPhone 18 iOS 18.0 app can not find existing system. One hour talk with support… all kind of procedures (reinstall app, reboot router, reboot extender, diagnostics, …) no solution. On iPads and other iPhone 14 Plus iOS 18.0 no problem. Frustrating.

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Sio

Lyricist II

It’s pretty unbelievable that Sonos hasn’t resolved such a major issue. Everyone one this chain should spam the support email with complaints.

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NielsDental

Lyricist I

Sometimes rebooting the iPhone helps….

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Sio

Lyricist II

Send a complaint to ceo@sonos.com about this issue

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econ

Lyricist I

I have three separate users, all on different networks, that cannot access Sonos with the iPhone 16. Rebooting phone, router, delete and reinstall the app doesn’t help. All older iPhones connect and control the speakers just fine.

When the app doesn’t find the speakers on the network, clicking update network in the app doesn’t find the speakers.

Airgetlam

I don’t have an answer, but my iPhone 16 connects to my system without an issue. Have you placed a call to Sonos Support directly to discuss it?

Bruce

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KjHanky07

Lyricist I

I’ve been having the same issues with my iPhone 16pro. I was able to factory reset my playbar and it’s in the app but truplay keeps saying it’s not compatible with this device. My guess is the iPhone 16 and iOS 18 are too new and Sonos has a habit of taking a while to catch up. My playbar keeps saying it’s in stereo pcm and sounds like crap so hoping this works soon as I don’t have any older devices to use for truplay.

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Ken90017

Lyricist I

Same. New iPhone using iOS 18, can’t find the existing network. An existing iPhone running iOS 17, playing off the system as normal. That phone was never touched and the Sonos app continues to work. Installed Sonos on an older iPad running something pre iPadOS 16, works fine off an old Sonos version finds the system instantly.

I figure just wait a few months for Sonos to fix it in an updated version for ios18.

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