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dominopl
Contributor I
September 23, 2024
Answered

App and connection on ios18 and iphone 16 pro

  • September 23, 2024
  • 40 replies
  • 5766 views

Any ideas why I cannnot operate sobos system on iphone 16 pro max with ios 18? The app does not find arc, era300, sub. After reinstalling the app and rebooting the sonos system to the default nothing changes. Creating new system helps nothing because the app does not see any the equipment even after unplugging (although in the app it is written it should). Any solution because now I cannot control any of the products ?

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    Best answer by wjgeib

    The same thing happened to me yesterday. I had to unplug all of my Sonos devices and reboot my router twice, and then it worked.

    The second time, I waited about 15 minutes after my router was back up before I plugged in all of my Sonos devices, and then I waited another 10 minutes or so before I looked for my system on the app. And not sure if it mattered or not, but the second time, I used the Sonos app on my MacBook Pro first. I saw my system on my MacBook, and then I saw it on my iPhone 16 Pro. 

    It was frustrating and time consuming, especially when you have a lot of Sonos products throughout your house. Sonos really needs to figure out a way to reboot a system via the app.

    40 replies

    Show previous replies
    Sagegreen
    Lyricist I
    October 27, 2024

    Exactly the same. All working on old iPad and was working on iPhone 13 - no Sonos network found on new iPhone 16. Can’t face going through all the device setup again so will probably wait and hope, and will  just have to use iPad I guess.

    Coco Chanel
    Contributor I
    October 29, 2024

    Same frustrating issue here. Upgraded to the new iPhone 16 Max Pro and now my Sonos app can’t find my devices. Everything is on e the same network. I’ve rebooted and deleted the app and redownloaded. Nothing is working. I’ll try to reboot again and wait longer...

      Gary101
      Lyricist I
      November 6, 2024

      Buy SonoPhone from the App store...IT WORKS….rather than other Sonos software disaster….

        edlar
        Lyricist III
        November 8, 2024

        Same for me. Now I must use my Ipad or my Mac. Arghhh

          Beasto
          Lyricist I
          November 12, 2024

          Same 4 me.. pile of 💩

            Racks
            Lyricist I
            November 12, 2024

            Im actually on the phone with them right now, and nothing! I also have iPhone 16pro max. Been on the phone an hour with them. No results. This is ridiculous. 

              Airgetlam
              Airgetlam
              November 12, 2024

              Odd. I’m running iOS 18.1 and the latest version of the S2 app, on two iPads, and an iPhone 16, with no issues. I wonder if there’s something odd about the iPhone 16 pro max, although I haven’t seen any other issues reported beyond yours, which leads me inevitably to the thought that the issue is local, and not necessarily endemic to the Sonos app. 

              Bruce
              edlar
              Lyricist III
              November 12, 2024

              I have 16 pro and kust test again and it not works. I try to start a Tunein radio, nothing happens. Same with Spotify. If I test on the Ipad or the Mac it works fine

              Racks
              Lyricist I
              November 13, 2024

              Maybe I should try the S2 app

              bkishi
              Lyricist I
              November 22, 2024

              This is typical Sonos software total incompetency. My wife bought a new iPhone 16 Pro Max, and there were some software issues as expected but nothing compared to total non-functionality of Sonos S2. It could not find our system at all. So I just turned to using my phone that was recently updated to iOS 18, and Sonos S2 still worked, tho I never got around to liking the new version. 
              As I was searching on internet for why Sonos was not working on the iPhone 16, I found someone recommending the app SonoPhone, with rave reviews. 
              I am usually suspect of third-party apps like this but my frustration level with the Sonos app had reached a point where I went ahead and tried it. 
              WHILE I was listening to the Sonos app thru my phone, I downloaded SonoPhone, opened it, and it took immediate control of the music while I was playing it, seamlessly!

              I could not believe it, but it not only did that, but the interface is maybe not as pretty but so so much more intuitive and efficient!

              Sonos makes great hardware based on a good concept, but their app software SUCKS big time. They should fire their entire app dev group and hire the SonoPhone staff wholesale!

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