Contributor I

Answered

App and connection on ios18 and iphone 16 pro

Forum|Forum|2 years ago
September 23, 2024
40 replies
5766 views

Any ideas why I cannnot operate sobos system on iphone 16 pro max with ios 18? The app does not find arc, era300, sub. After reinstalling the app and rebooting the sonos system to the default nothing changes. Creating new system helps nothing because the app does not see any the equipment even after unplugging (although in the app it is written it should). Any solution because now I cannot control any of the products ?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by wjgeib

The same thing happened to me yesterday. I had to unplug all of my Sonos devices and reboot my router twice, and then it worked.

The second time, I waited about 15 minutes after my router was back up before I plugged in all of my Sonos devices, and then I waited another 10 minutes or so before I looked for my system on the app. And not sure if it mattered or not, but the second time, I used the Sonos app on my MacBook Pro first. I saw my system on my MacBook, and then I saw it on my iPhone 16 Pro.

It was frustrating and time consuming, especially when you have a lot of Sonos products throughout your house. Sonos really needs to figure out a way to reboot a system via the app.

Show previous replies

E

EllenAura

Contributor I

Hello. Since 10 days all my Sonos speakers can’t play Spotify via Wifi (Netgear Orbi mesh) and stream Spotify via Airplay. I have been in contact with Sonos support 5 times and yesterday they said that there has been a lot of users with the same problem. I have also been in contact with Spotify and they were not aware of the issue? I have updated all devises, re-installed Spotify and Sonos and done everything the supports have asked me to do. The only thing which is working is Sonos Radio and other music services but not Spotify.

I told Sonos support to put this as an issue so other users could be aware of this enoying issue. But not seen anything posted. I guess they prefer of spending hours of support of people like me contacting them instead…

Tried on old and newest IPhones and MacAir but same problem...

E

edlar

Lyricist III

Hi

for me it works fine with Ipad with IOS 18.1.1 and Macbook Air, but not working on my Iphone 16 pro with IOS 18.1.1.

B

Brewmasteratx

Lyricist I

I’m dealing with the same issue. Wife and I both upgraded to IPhone 16 Pro Max and now we cannot control our Sonos system. Works fine on my daughters older phones and on my IPad. Really need the Sonos engineers to figure this out and deploy a fix asap. Spending over an hour on the line with support, and not have the problem resolved, was an absolute waste of my time and life, that I’ll never get back! Come on Sonos!

J

Julmer02

Lyricist I

Same thing here. Plays 1 or 2 songs then completely goes dark. Hate Sonos. Wish I had never spent the money on these speakers. Have tried all the “fixes” and still a terribly unreliable system. I’m so surprised that a company that has a selling point of excellent wireless sound is so terrible and unprepared with updates and upgrades. The app is a mess. It’s quite embarrassing when entertaining or just wanting to hear quality sound from a music source that used to work fine. So disappointing. Will never recommend to anyone.

M

ManfredSteger

Lyricist I

Works on my old devices, but not on iPhones 16. using unbiquity dreammachine as router. Reboot didn’t solve the issue.

same setup and problems

M

ManfredSteger

Lyricist I

This is typical Sonos software total incompetency. My wife bought a new iPhone 16 Pro Max, and there were some software issues as expected but nothing compared to total non-functionality of Sonos S2. It could not find our system at all. So I just turned to using my phone that was recently updated to iOS 18, and Sonos S2 still worked, tho I never got around to liking the new version.
As I was searching on internet for why Sonos was not working on the iPhone 16, I found someone recommending the app SonoPhone, with rave reviews.
I am usually suspect of third-party apps like this but my frustration level with the Sonos app had reached a point where I went ahead and tried it.
WHILE I was listening to the Sonos app thru my phone, I downloaded SonoPhone, opened it, and it took immediate control of the music while I was playing it, seamlessly!

I could not believe it, but it not only did that, but the interface is maybe not as pretty but so so much more intuitive and efficient!

Sonos makes great hardware based on a good concept, but their app software SUCKS big time. They should fire their entire app dev group and hire the SonoPhone staff wholesale!

exactly same user experience. Hardware is good, software is s***.

Moderator Note: Modified in accordance with the Community Code of Conduct.

E

edlar

Lyricist III

Hi

For the moments it works for me since yesterday. Sonons must done something in the background on their system.

//E

S

Stef007F

Lyricist I

Any ideas why I cannnot operate sobos system on iphone 16 pro max with ios 18? The app does not find arc, era300, sub. After reinstalling the app and rebooting the sonos system to the default nothing changes. Creating new system helps nothing because the app does not see any the equipment even after unplugging (although in the app it is written it should). Any solution because now I cannot control any of the products ?

Same issue here . i'll test your reset all solution.

Routers contains cache memory about connected device. Also Since Iphone backup/ restore approach may confused the router … about our iphone device name/id/ip/mac address. etc.

ressering router would clear that cache and effectivly resolve ,, good catch …

Thanks for your post.

S

Stef007F

Lyricist I

Any ideas why I cannnot operate sobos system on iphone 16 pro max with ios 18? The app does not find arc, era300, sub. After reinstalling the app and rebooting the sonos system to the default nothing changes. Creating new system helps nothing because the app does not see any the equipment even after unplugging (although in the app it is written it should). Any solution because now I cannot control any of the products ?

Same issue here . i'll test your reset all solution.

Routers contains cache memory about connected device. Also Since Iphone backup/ restore approach may confused the router … about our iphone device name/id/ip/mac address. etc.

ressering router would clear that cache and effectivly resolve ,, good catch …

Thanks for your post.

I confirm 2 things

reseting router help
on iphone Ios v.18 : their is now a setting per Apps / inside Sonos Apps setting // you need to ENABLE local network access ! ( 🤪 really help )

good luck

E

edlar

Lyricist III

Hi

Yesterday it works fine. Today it is not working again. I must start play music from my Mac or Ipad.

I have start to replace my Sonos system to something else.

Edvard

Sign up

Login to the community