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I have a single Sonos Connect Gen 2 in my setup. It is connected via Ethernet, and WiFi was previously deactivated. After encountering sound issues, I decided to reinstall the system. I deleted the Sonos app, reinstalled it, and performed a factory reset on the Connect.The Sonos app finds the system and prompts me to press the pause button. After doing so, I get an error message stating that it cannot connect to “”. I tried changing the WiFi name and connecting to a different network, but no wired or WiFi networks are detected.I suspect the Connect's WiFi is still disabled, and the installation process cannot reactivate it. I'm now stuck and unable to complete the setup.Please assist with resolving this issue or provide guidance on re-enabling WiFi to complete the setup process.Thank you.

My Sonos Arc Ultra is connected to my LG OLED G3 via eARC.I also have an Apple TV connected to the TV, and I can control the soundbar's volume from it.However, when I power off the Apple TV, the TV shuts down, but the soundbar does not.Previously, when I had an AV amplifier connected via eARC to the TV, I could power on/off all devices using the Apple TV.Is there a way to achieve the same with the soundbar setup?Thank you in advance,Kévin

I have an arc + 2 subs + 2 One SL’sConsidering going to the era 300’s to enhance the movie experience with the collection I have. But I also play a lot of music off spotify usually, stream netflix/hulu...etc.Currently with my set up I am able to hear sound/music come off of all the speakers.If I upgrade to Era 300’s (as surrounds), it seems like nothing will play on those spekaers at all unless it’s atmos only content? Is that correct? Just going through the reviews and forums.I understand the front driver won’t fire when it’s set up as surrounds which is fine, but to not get any music/sound out of it at all when my One SL’s do is a little crazy. Hope I’m wrong. Can someone tell me what’s up?

When I try to Connect my arc to my New LG tv, it fails every time. I put the tv in arc mode, and try connecting, but it goes back to tv speaker mode. the Two units do not speak with eachother

How can I connect my Arc wirelessly to my TV?

I have tried twice to fix my Sonos access issue to my PC music library by contacting Sonos support. All my PC and Android Sonos updates are current. I was able to establish the connection for 1-2 days and then it goes away… link does not exist. My last contact with Sonos was 11/11/24. They indicated that a fix was not available yet but the release notes show Music Library improvement on 10/28/24. https://support.sonos.com/en-us/article/release-notes-sonos-app-updatesIs there a fix for music library access yet? ThanksAll I want for Christmas is my Music Library back!

Hi,I set up my arc ultra, sub 4 and era 300 surrounds today. The system is great except for one issue. My surrounds are way too loud. I have set the era 300’s on 80cm high stands (so they are ant ear height) and placed them 1.5 meters away from me to the side, slightly behind with them pointing towards my ears.  I ran full trueplay with my iPhone but the surrounds are very loud, in a “shouty” kind of way. I’ve used the app to lower surround volume but it only goes to -15 but I think I need -30! The issue is with both surrounds so it is unlikely there is a fault with the system. I also tried turning down height in case this was the problem but it made little difference.  The volume of the arc is perfect but when the same sound (while gaming) comes from the era’s is mega loud and very uncomfortable. The same issue occurs on my 4k blu ray player and Apple TV. It occurs in anything Dolby Atmos as far as I can tell. I tried turning everything off and on again at the mains in case it was a g

My current set up is Arc Gen1, Sub Gen 2, and two Sonos Ones… I want the Arc Ultra but will it be compatible with the Sonos Ones and Gen 2 Sub? Thank you. 

The Sonos S2 app is repeatedly crashing on iOS 17.6.1it opens then closes. I tried going through the Sonos S1 app, but same results.  S1 does not crash, but will not access Sonos S2 through S1. It sends me back to Sonos latest updated app, which then crashes.  if I go to speaker, it plays last album I was playing before this Sonos update mishigoss.  while I’m complaining & explaining, I would appreciate it if  the Sonos app was visible on locked home screen so I can see what’s playing without having to login to iPhone to see track.  

I have 2x Play 1, Playbar and a Move 2, all were connected to my Wifi network and worked fine until recently when it stated that it could not find any products. I rebooted all products, rebooted my wifi router and still nothing. I followed all the guidance on the Sonos support pages and still unable to connect. When searching for the devices it will find them and say I am connected and then asks for my wifi password, which I am entering correct and says it is unable to connect to the network. Tried, reinstalling the app, restarting my phone and rebooting the router and still the same issue. In the end I had to factory reset all the speakers. I’ve tried setting up a new system and upgrading the network in the app and nothing happens. I contacted Sonos support a couple of days ago to see if they could help and they couldn’t find a solution at the time. I told them I was getting a new broadband provider so they said wait until this is installed and try again. I’ve not done that and still

I’ve setup Sonos arc with LG G4when I change volume, I see on my TV only +/-Is there a way to show a number associated with volume? TIA

I have a multi speaker system mostly bought new (3 x S5 Gen 1, 2 x Play 1 Gen 1 and a Beam Gen 1 with 2 more Gen 1 Play 1s linked to the Beam), all operating on S1. My daughter has very kindly recently given me a new Roam 2 for my birthday which I’ve only discovered after opening it is not compatible to S1 and can only operate on S2 or the new Sonos App. I understand that I could upgrade most of my S1 speakers apart from the S5s,  but the S1 system works perfectly for what I bought it for, playing my own music library,  so in view of the many negative issues the new App appears to be experiencing I’d prefer to set up a separate system for the Roam 2 on S2, for the time being at least. I’ve done some reading on here but find it all a bit confusing. Would someone be able to provide a step by step guide to creating a new system for the Roam 2 that doesn’t make my existing S1 system vulnerable to losing music library, playlists etc.My current iPhone 12 only has the S1 app and I’ve become a

I have a Sonos amp which is wired to two in ceiling Klipsch speakers. I've also got a playbar on the TV on the same room. Everything is grouped together under "family room" and working for 5 years. Just noticed while playing music from Spotify that the playbar is working fine but no music is coming through the passive speakers. I've tried rebooting the system and the wifi and no luck.  Only thing I've changed is updating the app. Could that have caused it?

hello communityHave  a question about the head phone ace.Can i use the head phones with the home cinéma.its possible no cut the sound of my home cinéma and use witn the headphones +so My wife listen the sound of the tv and me the sound of the headphone ace both ????thanks ans sorry for my english DENIS

I want to connect my play1 to my s1 system.  I DO NOT want to upgrade but it prompts me every time.  When I hit not now, nothing happens.How to fix this? thx

Two of the three speakers are not playing in the group.

I am trying to set up connection to app. When I get get to activate to activate  white and green flashing light, I pressing it does not activate.  

Can I connect a beam with a sub 4 and sub mini at the same time? 

The last time I let Sonos update any of my equipment, they moved everything to S2 except the one component that would not handle S2, so I lost the ability to use some legacy equipment. it was a nuisance to move each individual component back to s1 and I do not want to have to do that again

My ~ 8 year old Playbar died.  We now want to change the TV to a Frame and not have a soundbar showing.  The old setup was the Playbar with digital audio out from the TV to the Playbar and a pair of in ceiling speakers powered by a connect:Amp (along with a Sub).  So, can I use the newer AMP, connect that to the TV, connect the rears to the Amp and get a pair of wireless Sonos speakers for the front to create a surround sound system?  I don’t have wiring to anywhere usable for the fronts so would love to be able to use Sonos wireless speakers (Era 100’s?) but I believe I read that the Amp can only connect wireless speakers as rears.   Thanks for your help.

HiI have recently renovated my lounge and wall-mounted an Arc Ultra (Sanus extendable mount) below our TV. Also have 2 Era 300s and 2 Subs (Gen 3 and 4).Ceiling height is 8' and Sonos is mounted circa 3' from ground - it can't be any lower as it is placed above fireplace. I am slightly concerned that our lovely coffer ceiling (which extends roughly 50cm from each wall and base of it is circa 13cm below the ceiling) may impact on the Atmos experience. Top of Arc to base of coffer is circa 53cm.Specifically, I want to understand whether the upward-firing channels will be impacted and potentially compromise the Atmos experience. Main listening position is circa 9' from the Arc.Very grateful for any help/insight as the height effects on some test sources aren't so noticeable.Many thanks

Has anyone had difficulty assigning a new Sub Gen 3 to the TV room or linking it to a new Beam? It will not connect despite checking wi Fi connection and the ususal processes. We upgraded from a Sub Mini which connected perfectly.

Hi, Since the ill-fated app update we have lost the ability to alter the Amp's speaker balance. An astounding omission for a supposedly high-end audio product.I used this every day as my dining table is close to one speaker so I would adjust the balance then set it back when listening from the sofa. What is the timeline for restoring this basic feature? I can't see it on the trillo board.   

I currently have 4 Sonos (2 pairs) 8inch in-ceiling speakers connected to my AMP. I purchased another pair of 8 inch sonance (Not Sonos/ sonance only) speakers. Will the amp be able to handle this?